Qualtrics provides deep insights into customer feedback with strong analytics and reporting capabilities. The platform makes it easy to collect, analyze, and act on customer experience data across multiple touchpoints. Review collected by and hosted on G2.com.

The platform can feel complex, especially for new users, and setting up advanced workflows takes time. Pricing is also on the higher side for smaller teams. Review collected by and hosted on G2.com.

An extremely powerful survey and feedback engine with flexible question logic and branching. It also offers multi-language support, along with native integrations and a robust API and webhooks for building custom pipelines. I also appreciate the fine-grained, role-based access controls. Review collected by and hosted on G2.com.

It has a powerful but fairly complex UI that can feel overwhelming at first, and it may be overkill for some simpler use cases. Review collected by and hosted on G2.com.

I like how Qualtrics Customer Experience solves problems for customers and improves their experience. The customer XM feature helps businesses understand customer journeys and feedback, providing insights to personalize experiences, predict behaviors, and address issues. Review collected by and hosted on G2.com.

I think Qualtrics Customer Experience could be improved by simplifying the interface, enhancing reporting customization, and integrating more driven insights. Review collected by and hosted on G2.com.

What I like best about the Qualtrics Customer Experience is its Dashboard which is very easy it use. It can collect data from raw data which can be collected through emails, surveys, SMS, websites, apps and other social media platforms using NLP (Natural Language Processing) in real time. It can easily be integrated with tools like supports tools, CRMs. Customer support is good. Implementation is easy. Review collected by and hosted on G2.com.

What I dislike about Qualtrics Customer Experience is its cost which be very costly for some people. Due to its complexity it requires deep and curve learning for using it. Review collected by and hosted on G2.com.

The platform makes it easy to capture customer feedback from multiple channels in one place.

The dashboards and reporting tools provide clear, actionable insights for decision-making. Review collected by and hosted on G2.com.

The platform can feel overwhelming at first due to the wide range of features.

The learning curve is steep—new users often need training to get the most out of it. Review collected by and hosted on G2.com.

This is a quick and DYI platform where we can create surveys and anlyse data in real time Review collected by and hosted on G2.com.

This is not good for customized surveys like multiple pathing, quotas etc. In that case this become a time consuming task Review collected by and hosted on G2.com.

The survey platform is dynamic and intuitive, but still functional for even a novice to use. I love the creative flexibility dashboard customisation offers. I use it every day to keep track of multiple customer experience programs across the business. I love that we can integrate it with software like Q and our CRM systems. Our licence makes implementing it into our organisation seamless.

I love this platform and I'd recommend it to anyone in the Business Intelligence, Insights or Market Research space. Review collected by and hosted on G2.com.

While Qualtrics does have a bit of learning curve some areas (Dashboard Mapping, Directories, Workflows, and Automations), the Customer Success Hub and the Customer Service team are absolutely golden. I've never been lost for long. They're easy to contact, very knowledgeable, and full of ideas. Review collected by and hosted on G2.com.

All the systems capabilities. People often think of Qualtrics as a survey tool, but it offers many possibilities to the organization to build a full program around Customer Experience. From technical integrations to features, Qualtrics offers the full experience in house Review collected by and hosted on G2.com.

Price is not competitive unless you really use all the features in the right way, which may be a challenge for some organizations, as it's designed to be a multi-departmental tool. Additionally, everything is designed or built to use Qualtrics as the core tool, but it's not that flexible if you want to use it as a "proxy" (workflows, API limitations...) Review collected by and hosted on G2.com.

I personally felt using the Qualtrics platform is hassle free and easy to learn by exploring the features of it. I have mostly used the platform to develop the dynamic surveys by using the multiple question types the multiple question types provided in this tool will help the analyst to ask the various kind of questions to the customer to get the absolute experience of the product. The other notable features of the platform includs the powerful dashboard building capabilities with the various widget styles to suite the business needs to understand the customer experience on the products and also consists of features such as textIQ for measuring the sentimental analysis score on the customer review , statsiQ to get the statistical measures on the survey results. Qualtrics platform offers wide integration capabilities with the various SAP and non-SAP systems , different communication channels for the survey distribution. The Analytics and reporting capabilities of the system is helpful for the research analyst to understand the flaws of the product , and to plan for the implementing the better functionalities for the product. Review collected by and hosted on G2.com.

I personally felt some customisations can be implemented in the stand-alone workflow spaces, typically when running the ETL workflow in the scenario of the automation workflow calls, needs to ensure when the workflow should be triggered only if there is no workflow is running by the time of the other workflow is triggered. Review collected by and hosted on G2.com.

I like the fact they have a various amount of different surveys to let people have there chance at being heard . Review collected by and hosted on G2.com.

I dislike how they begin to respect the questions in the survey or they beogk g to screen people out. It's easier to read the customer support isn't really detailed about what the issue may be Review collected by and hosted on G2.com.