--- title: Qualtrics Customer Experience Reviews meta\_title: 'Qualtrics Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 751 reviews by the users' company size, role or industry to find out how Qualtrics Customer Experience works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 751 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Qualtrics Customer Experience Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Qualtrics Customer Experience, making data collection and analysis accessible for everyone. [(18 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683105&qs=pros-and-cons#reviews) Users value the **powerful analytics** of Qualtrics Customer Experience, enabling insightful understanding and enhancement of customer journeys. [(14 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682231&qs=pros-and-cons#reviews) Users find Qualtrics to be **extremely helpful** in improving customer satisfaction and streamlining service procedures. [(13 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1681223&qs=pros-and-cons#reviews) Users value the **deep insights generation** from Qualtrics, enhancing customer satisfaction and retention through effective data analysis. [(9 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684021&qs=pros-and-cons#reviews) Users value the **strong analytics and reporting capabilities** of Qualtrics for deep insights into customer feedback. [(9 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682132&qs=pros-and-cons#reviews) Users find the **complexity** of Qualtrics challenging, especially new users needing only basic survey functionalities. [(7 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684225&qs=pros-and-cons#reviews) Users find that Qualtrics has a great interface but requires **improvement on custom setup** and Text iQ functionality. [(7 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682971&qs=pros-and-cons#reviews) Users find **limited customization** challenging, especially when trying to simplify the platform for basic survey needs. [(7 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683167&qs=pros-and-cons#reviews) New users may find the **complexity of the interface** overwhelming, making initial setup and navigation challenging. [(7 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1679156&qs=pros-and-cons#reviews) Users find the pricing of Qualtrics to be **high** , making it challenging for smaller teams with limited budgets. [(6 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683211&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Qualtrics Customer Experience ##### 1. Ease of Use Users appreciate the **ease of use** of Qualtrics Customer Experience, making data collection and analysis accessible for everyone. [ See 18 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683105&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Flexible and Feature-Rich CX Platform" What do you like about Qualtrics Customer Experience? What I like most is the platform’s flexibility and depth. It allows us to design highly customized surveys with advanced logic, segmentation, and targ ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you like about Qualtrics Customer Experience? Qualtrics provides deep insights into customer feedback with strong analytics and reporting capabilities. The platform makes it easy to collect, analy ##### 2. Analytics Users value the **powerful analytics** of Qualtrics Customer Experience, enabling insightful understanding and enhancement of customer journeys. [ See 14 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682231&qs=pros-and-cons#reviews) See Related User Reviews ZA Zainab A. 3.5/5 "Powerful Insights for Enhanced Customer Experience" What do you like about Qualtrics Customer Experience? I like how Qualtrics Customer Experience solves problems for customers and improves their experience. The customer XM feature helps businesses underst ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you like about Qualtrics Customer Experience? Qualtrics provides deep insights into customer feedback with strong analytics and reporting capabilities. The platform makes it easy to collect, analy ##### 3. Helpful Users find Qualtrics to be **extremely helpful** in improving customer satisfaction and streamlining service procedures. [ See 13 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1681223&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Flexible and Feature-Rich CX Platform" What do you like about Qualtrics Customer Experience? What I like most is the platform’s flexibility and depth. It allows us to design highly customized surveys with advanced logic, segmentation, and targ ZA Zainab A. 3.5/5 "Powerful Insights for Enhanced Customer Experience" What do you like about Qualtrics Customer Experience? I like how Qualtrics Customer Experience solves problems for customers and improves their experience. The customer XM feature helps businesses underst ##### 4. Insights Generation Users value the **deep insights generation** from Qualtrics, enhancing customer satisfaction and retention through effective data analysis. [ See 9 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684021&qs=pros-and-cons#reviews) See Related User Reviews ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you like about Qualtrics Customer Experience? Qualtrics provides deep insights into customer feedback with strong analytics and reporting capabilities. The platform makes it easy to collect, analy ![Fiaz H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fiaz H.") FH Fiaz H. Enterprise (\> 1000 emp.) 5.0/5 "Qualtrics Customer Experience" What do you like about Qualtrics Customer Experience? Qualtrics allows my business to gain key insights into the whole Customer experience from start to finish. in this way we can improve on customer sati ##### 5. Reporting Users value the **strong analytics and reporting capabilities** of Qualtrics for deep insights into customer feedback. [ See 9 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682132&qs=pros-and-cons#reviews) See Related User Reviews ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you like about Qualtrics Customer Experience? Qualtrics provides deep insights into customer feedback with strong analytics and reporting capabilities. The platform makes it easy to collect, analy ![Punnareddy p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Punnareddy p.") PP Punnareddy p. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Survey Creation and Analysis" What do you like about Qualtrics Customer Experience? This tool is extremely useful for creating and distributing surveys, as well as for managing templates whenever necessary. It also makes analyzing sur ### 5 Cons or Disadvantages of Qualtrics Customer Experience ##### 1. Complexity Users find the **complexity** of Qualtrics challenging, especially new users needing only basic survey functionalities. [ See 7 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684225&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Flexible and Feature-Rich CX Platform" What do you dislike about Qualtrics Customer Experience? The platform can feel complex for new users, particularly those who only need basic survey functionality. There is a learning curve due to the breadth ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you dislike about Qualtrics Customer Experience? The platform can feel complex, especially for new users, and setting up advanced workflows takes time. Pricing is also on the higher side for smaller ##### 2. Improvement Needed Users find that Qualtrics has a great interface but requires **improvement on custom setup** and Text iQ functionality. [ See 7 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682971&qs=pros-and-cons#reviews) See Related User Reviews ZA Zainab A. 3.5/5 "Powerful Insights for Enhanced Customer Experience" What do you dislike about Qualtrics Customer Experience? I think Qualtrics Customer Experience could be improved by simplifying the interface, enhancing reporting customization, and integrating more driven i AP Alvaro P. Enterprise (\> 1000 emp.) 4.0/5 "The Experience Tool for Excellence" What do you dislike about Qualtrics Customer Experience? Price is not competitive unless you really use all the features in the right way, which may be a challenge for some organizations, as it's designed to ##### 3. Limited Customization Users find **limited customization** challenging, especially when trying to simplify the platform for basic survey needs. [ See 7 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683167&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Flexible and Feature-Rich CX Platform" What do you dislike about Qualtrics Customer Experience? The platform can feel complex for new users, particularly those who only need basic survey functionality. There is a learning curve due to the breadth ZA Zainab A. 3.5/5 "Powerful Insights for Enhanced Customer Experience" What do you dislike about Qualtrics Customer Experience? I think Qualtrics Customer Experience could be improved by simplifying the interface, enhancing reporting customization, and integrating more driven i ##### 4. Not Intuitive New users may find the **complexity of the interface** overwhelming, making initial setup and navigation challenging. [ See 7 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1679156&qs=pros-and-cons#reviews) See Related User Reviews ZA Zainab A. 3.5/5 "Powerful Insights for Enhanced Customer Experience" What do you dislike about Qualtrics Customer Experience? I think Qualtrics Customer Experience could be improved by simplifying the interface, enhancing reporting customization, and integrating more driven i ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you dislike about Qualtrics Customer Experience? The platform can feel complex, especially for new users, and setting up advanced workflows takes time. Pricing is also on the higher side for smaller ##### 5. Expensive Users find the pricing of Qualtrics to be **high** , making it challenging for smaller teams with limited budgets. [ See 6 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683211&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Flexible and Feature-Rich CX Platform" What do you dislike about Qualtrics Customer Experience? The platform can feel complex for new users, particularly those who only need basic survey functionality. There is a learning curve due to the breadth ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you dislike about Qualtrics Customer Experience? The platform can feel complex, especially for new users, and setting up advanced workflows takes time. Pricing is also on the higher side for smaller ![Deepak G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak G.") DG Deepak G. Senior Analyst Enterprise (\> 1000 emp.) 11/7/2022 "Customer Experience | Advantages | Analytical Visualization | Review" 5/5 What do you like best about Qualtrics Customer Experience? Flexible, Reporting and Visualizations, Intuitive and Diverse, Weekly Updates 1. Flexible in every aspect of customization 2. Visualization of data and reports 3. Easy to use and everyday enhanced features. Each of the above aspects makes me want to learn more and use the platform in different use cases and recommend everyone to use it. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? There are a few dislikes. But Qualtrics is working on it every passing day. 1. Platform limitations, e.g. less integrations out of the box or API's 2. Javascript support from Qualtrics Support , but Community does the job gracefully Qualtrics CX is overall a good platform. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? Qualtrics CX helps me measure 1. NPS 2. CSAT 3. CES These scores for my organization and clients. Each response counts and every survey either is a building block or is a learning curve to make things better for users. Data visualization and reporting gives a one shot view of where we are lacking and dashboards showing analysis with different widgets be key driver or focus areas are beneficial every passing day as the responses come. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 8/17/2023 "The best and sophisticated survey tool" 4.5/5 What do you like best about Qualtrics Customer Experience? There is a lengthy list to mention but I'll talk about a few 1 - Ease of creating survey journeys, 2 - Integration options, 3 - Analytics, 4 - Research tools, 5 - Competetive Pricing, 6 - Wonderful Support Team Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? Nothing I can think of, have used it for a brief period and never had any issues Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? It helped us gauge our customer service, agent level feedback and provided analytics with granular data which helped us increase our CSAT. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SJ Sharon J. CEO Small-Business (50 or fewer emp.) 10/25/2022 "Improve customer retention" 5/5 What do you like best about Qualtrics Customer Experience? It works out of the box. We needed a product that helps us to analyze the user onboarding flow and receive feedback on our new features and improvements, so we can able to optimize the user experience even better. And we found Qualtrics for customer engagement and started working with it. We used a few other software previously, but Qualtrics has advanced features which are needed at that time. And the main thing is that we can integrate Qualtrics with many other platforms, which is great. To date, we are using the software on all our products to improve our CX and our products, and so far we are happy with the product. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? Sometimes, some actions are loading very slowly. For example, if we create a new project, it takes more than 15 seconds to be loaded, please fix this. Otherwise, the product is good so far. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? We need to receive and analyze the feedback from our users, so we can continuously improve the user experience, onboarding, and our products. Also, it helps us to integrate with other platforms like Facebook. We use it to receive onboarding feedback, product feedback, overall satisfaction, and new feature feedback. Review collected by and hosted on G2.com. Show More 8/11/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Saro K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saro K.") SK Saro K. Chief Marketing Officer(CMO) Marketing and Advertising Small-Business (50 or fewer emp.) 1/4/2023 "The Ultimate Tool for Customer Engagement" 4.5/5 What do you like best about Qualtrics Customer Experience? As a past user of Qualtrics Customer Experience, I was thoroughly impressed with the platform and its many advantages. One of the standout features for me was the flexibility in customization. I was able to tailor the platform to my specific needs and use cases, which was incredibly useful. The reporting and visualization capabilities of Qualtrics were also top-notch. The platform made it easy to generate reports and visualize data in a clear and concise manner, which was crucial for decision making within my organization. The interface of Qualtrics was intuitive and easy to use, and the platform was continually enhanced with new features. This made it a joy to use and allowed me to quickly get up to speed with the tool. I particularly appreciated the diversity of Qualtrics and its ability to integrate with other tools. This was a game-changer for me and made it a very versatile platform. The advanced survey logic and guidance provided by Qualtrics were invaluable in creating effective surveys that elicited valuable feedback from our customers. The ability to generate client-facing reports based on survey responses was also a significant advantage. The dashboards provided by Qualtrics were excellent at visualizing data in a branded format, which made it easy for my team to make informed decisions. The platform also included adaptive filtering tools that allowed for more specific inquiries, as well as preset filters for overall analysis. Another major benefit of Qualtrics was the ability to download data in different formats, including excel, spss, XML, and HTML. This was particularly useful for me as I was able to analyze the data in the format that worked best for me. Qualtrics also provided simple statistical analysis of questions, which was a great help in understanding the data that we had collected. The platform also included the option to send surveys via email and send reminder messages to those who had not yet completed the survey. Additionally, Qualtrics allowed for the publication of surveys on social media, which was a useful feature for us. Overall, my experience using Qualtrics Customer Experience was extremely positive. It exceeded my expectations and I highly recommend it to others. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? I did encounter a few downsides to the platform. One issue that I faced was the limited number of integrations available out of the box or through API's. This made it somewhat difficult to seamlessly integrate Qualtrics with other tools that we were using. Another issue that I encountered was the complexity of the platform. While it offers a great degree of customization, this can be overwhelming for those who are not regularly using the tool and may require additional training to become familiar with its intricacies. It would be helpful if a more straightforward version were available for those who do not have a lot of technical know-how. I also found it challenging to change questions once a survey had started, which was frustrating at times. Additionally, the platform does not alert you when you add extra fields to a survey, which can be time-consuming and tedious as all of the data must be repopulated for these questions/fields to appear on both tickets and accompanying dashboards. During my time using Qualtrics, I also encountered occasional freezing issues during surveys, which was frustrating. Additionally, I found the interface to be somewhat lacking in terms of user-friendliness. Despite these downsides, I did find Qualtrics Customer Experience to be a useful tool overall. However, addressing some of these issues could make it an even more powerful platform. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? I found the platform to be incredibly helpful in solving problems related to customer experience. By collecting and analyzing feedback from customers through surveys and other research tools, I was able to gain a deeper understanding of the customer journey and identify areas for improvement. The platform offered a range of features and tools to help me gather and analyze customer feedback, including survey templates, advanced survey logic, and visualization tools. I was also able to integrate customer feedback with other data sources, such as customer service logs and sales data, which provided a more comprehensive view of the customer experience. Overall, Qualtrics Customer Experience was instrumental in helping me to improve the customer experience and increase customer satisfaction and loyalty. I found it to be a valuable tool for any business looking to better understand and serve their customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic Review from User Profile ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 5/22/2023 "Quick response" 4.5/5 What do you like best about Qualtrics Customer Experience? Whenever I have an issue, Qualtrics tends to respond quickly, which really helps as I use Qualtrics for my work a lot. Timely response is especially important as some of my Qualtrics projects are time sensitive issues. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? It could be confusing as to who is my focal contact point--the IT service support at my institute or Qualtrics directly? It happened before that our ITS service was not aware of the version change, and as such, couldn't respond until the ITS service contacted Qualtrics tech support. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? When our Qualtrics module/version was changed to a different version, some user-faced items were either renamed or removed. Without the Qualtrics Customer Experience, I won't be able to continue what I'd like to utilize. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") UR Verified User in Research Small-Business (50 or fewer emp.) 5/22/2023 "Helpful customer service" 3.5/5 What do you like best about Qualtrics Customer Experience? Qualtrics customer service was very helpful in solving a problem that I was experiencing on their platform. They were responsive via phone call and followed up via email to confirm potential solutions. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? The customer support pages need to be updated to reflect the current user interface of the platform (which led to me being unable to solve my issue). I recommend that they update these web pages. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? Qualtrics is helping me with large-scale survey recruitment for behavioral and cognitive research studies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SF Shubham F. Marketing Manager Information Technology and Services Mid-Market (51-1000 emp.) 6/4/2023 "Freakiness & it's boldness with ease of building surveys." 4.5/5 What do you like best about Qualtrics Customer Experience? Tantalizing and ferocious with ease of building surveys which are bold. Exquisiteness with ease of managing prospects. Exemplary and awesome with polls management. Good customer service. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? Very bold and robustness with creation of polls to know customer prospects. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? Excellent and very bold to create very nice surveys. Reliability and flexibility with efficiency to monitor customer response. The customer service is very great. Efficiency and robustness with ease of customization. Reliable with polls and assessments. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Anuj P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj P.") AP Anuj P. Small-Business (50 or fewer emp.) 9/1/2023 "It's amazing good service love it" 4/5 What do you like best about Qualtrics Customer Experience? Qualtrics customer experience of me is very good i have no problem Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? The response is little bit late i think they should work on this Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? Experience management system related problems Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Faraz J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faraz J.") FJ Faraz J. Product Analyst Enterprise (\> 1000 emp.) 8/8/2023 "Helps me identify trends and is simple to use" 4/5 What do you like best about Qualtrics Customer Experience? It helps with knowing what actions to do next with the available data Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? Nothing as such to be very honest, it has everything that is useful. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? Easily asking users to fill out a form and getting real and readable answers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") IA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 5/23/2023 "Great functionality, some areas need improvement" 4/5 What do you like best about Qualtrics Customer Experience? Graphs & advanced lookup functalitites help track comment trends + finding specific comments regarding certain topics for one-off analyses Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? Text IQ function could be better, as it is difficult to manually make and update topics when current functionality only covers 40% of overall responses. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? Able to see customer pain points within their journey + use their qualitative feedback to identify errors that need resolving, opportunities to improve UX, & opportunities to create and improve new products/sunset non-functioning products. Review collected by and hosted on G2.com. 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