--- title: Qualtrics Customer Experience Reviews meta\_title: 'Qualtrics Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 751 reviews by the users' company size, role or industry to find out how Qualtrics Customer Experience works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 751 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Qualtrics Customer Experience Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Qualtrics Customer Experience, making data collection and analysis accessible for everyone. [(18 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683105&qs=pros-and-cons#reviews) Users value the **powerful analytics** of Qualtrics Customer Experience, enabling insightful understanding and enhancement of customer journeys. [(14 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682231&qs=pros-and-cons#reviews) Users find Qualtrics to be **extremely helpful** in improving customer satisfaction and streamlining service procedures. [(13 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1681223&qs=pros-and-cons#reviews) Users value the **deep insights generation** from Qualtrics, enhancing customer satisfaction and retention through effective data analysis. [(9 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684021&qs=pros-and-cons#reviews) Users value the **strong analytics and reporting capabilities** of Qualtrics for deep insights into customer feedback. [(9 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682132&qs=pros-and-cons#reviews) Users find the **complexity** of Qualtrics challenging, especially new users needing only basic survey functionalities. [(7 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684225&qs=pros-and-cons#reviews) Users find that Qualtrics has a great interface but requires **improvement on custom setup** and Text iQ functionality. [(7 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682971&qs=pros-and-cons#reviews) Users find **limited customization** challenging, especially when trying to simplify the platform for basic survey needs. [(7 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683167&qs=pros-and-cons#reviews) New users may find the **complexity of the interface** overwhelming, making initial setup and navigation challenging. [(7 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1679156&qs=pros-and-cons#reviews) Users find the pricing of Qualtrics to be **high** , making it challenging for smaller teams with limited budgets. [(6 mentions)](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683211&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Qualtrics Customer Experience ##### 1. Ease of Use Users appreciate the **ease of use** of Qualtrics Customer Experience, making data collection and analysis accessible for everyone. [ See 18 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683105&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Flexible and Feature-Rich CX Platform" What do you like about Qualtrics Customer Experience? What I like most is the platform’s flexibility and depth. It allows us to design highly customized surveys with advanced logic, segmentation, and targ ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you like about Qualtrics Customer Experience? Qualtrics provides deep insights into customer feedback with strong analytics and reporting capabilities. The platform makes it easy to collect, analy ##### 2. Analytics Users value the **powerful analytics** of Qualtrics Customer Experience, enabling insightful understanding and enhancement of customer journeys. [ See 14 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682231&qs=pros-and-cons#reviews) See Related User Reviews ZA Zainab A. 3.5/5 "Powerful Insights for Enhanced Customer Experience" What do you like about Qualtrics Customer Experience? I like how Qualtrics Customer Experience solves problems for customers and improves their experience. The customer XM feature helps businesses underst ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you like about Qualtrics Customer Experience? Qualtrics provides deep insights into customer feedback with strong analytics and reporting capabilities. The platform makes it easy to collect, analy ##### 3. Helpful Users find Qualtrics to be **extremely helpful** in improving customer satisfaction and streamlining service procedures. [ See 13 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1681223&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Flexible and Feature-Rich CX Platform" What do you like about Qualtrics Customer Experience? What I like most is the platform’s flexibility and depth. It allows us to design highly customized surveys with advanced logic, segmentation, and targ ZA Zainab A. 3.5/5 "Powerful Insights for Enhanced Customer Experience" What do you like about Qualtrics Customer Experience? I like how Qualtrics Customer Experience solves problems for customers and improves their experience. The customer XM feature helps businesses underst ##### 4. Insights Generation Users value the **deep insights generation** from Qualtrics, enhancing customer satisfaction and retention through effective data analysis. [ See 9 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684021&qs=pros-and-cons#reviews) See Related User Reviews ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you like about Qualtrics Customer Experience? Qualtrics provides deep insights into customer feedback with strong analytics and reporting capabilities. The platform makes it easy to collect, analy ![Fiaz H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fiaz H.") FH Fiaz H. Enterprise (\> 1000 emp.) 5.0/5 "Qualtrics Customer Experience" What do you like about Qualtrics Customer Experience? Qualtrics allows my business to gain key insights into the whole Customer experience from start to finish. in this way we can improve on customer sati ##### 5. Reporting Users value the **strong analytics and reporting capabilities** of Qualtrics for deep insights into customer feedback. [ See 9 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682132&qs=pros-and-cons#reviews) See Related User Reviews ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you like about Qualtrics Customer Experience? Qualtrics provides deep insights into customer feedback with strong analytics and reporting capabilities. The platform makes it easy to collect, analy ![Punnareddy p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Punnareddy p.") PP Punnareddy p. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Survey Creation and Analysis" What do you like about Qualtrics Customer Experience? This tool is extremely useful for creating and distributing surveys, as well as for managing templates whenever necessary. It also makes analyzing sur ### 5 Cons or Disadvantages of Qualtrics Customer Experience ##### 1. Complexity Users find the **complexity** of Qualtrics challenging, especially new users needing only basic survey functionalities. [ See 7 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684225&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Flexible and Feature-Rich CX Platform" What do you dislike about Qualtrics Customer Experience? The platform can feel complex for new users, particularly those who only need basic survey functionality. There is a learning curve due to the breadth ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you dislike about Qualtrics Customer Experience? The platform can feel complex, especially for new users, and setting up advanced workflows takes time. Pricing is also on the higher side for smaller ##### 2. Improvement Needed Users find that Qualtrics has a great interface but requires **improvement on custom setup** and Text iQ functionality. [ See 7 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682971&qs=pros-and-cons#reviews) See Related User Reviews ZA Zainab A. 3.5/5 "Powerful Insights for Enhanced Customer Experience" What do you dislike about Qualtrics Customer Experience? I think Qualtrics Customer Experience could be improved by simplifying the interface, enhancing reporting customization, and integrating more driven i AP Alvaro P. Enterprise (\> 1000 emp.) 4.0/5 "The Experience Tool for Excellence" What do you dislike about Qualtrics Customer Experience? Price is not competitive unless you really use all the features in the right way, which may be a challenge for some organizations, as it's designed to ##### 3. Limited Customization Users find **limited customization** challenging, especially when trying to simplify the platform for basic survey needs. [ See 7 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683167&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Flexible and Feature-Rich CX Platform" What do you dislike about Qualtrics Customer Experience? The platform can feel complex for new users, particularly those who only need basic survey functionality. There is a learning curve due to the breadth ZA Zainab A. 3.5/5 "Powerful Insights for Enhanced Customer Experience" What do you dislike about Qualtrics Customer Experience? I think Qualtrics Customer Experience could be improved by simplifying the interface, enhancing reporting customization, and integrating more driven i ##### 4. Not Intuitive New users may find the **complexity of the interface** overwhelming, making initial setup and navigation challenging. [ See 7 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1679156&qs=pros-and-cons#reviews) See Related User Reviews ZA Zainab A. 3.5/5 "Powerful Insights for Enhanced Customer Experience" What do you dislike about Qualtrics Customer Experience? I think Qualtrics Customer Experience could be improved by simplifying the interface, enhancing reporting customization, and integrating more driven i ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you dislike about Qualtrics Customer Experience? The platform can feel complex, especially for new users, and setting up advanced workflows takes time. Pricing is also on the higher side for smaller ##### 5. Expensive Users find the pricing of Qualtrics to be **high** , making it challenging for smaller teams with limited budgets. [ See 6 mentions ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683211&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Flexible and Feature-Rich CX Platform" What do you dislike about Qualtrics Customer Experience? The platform can feel complex for new users, particularly those who only need basic survey functionality. There is a learning curve due to the breadth ![Saurabh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh B.") SB Saurabh B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Platform for Customer Experience Insights" What do you dislike about Qualtrics Customer Experience? The platform can feel complex, especially for new users, and setting up advanced workflows takes time. Pricing is also on the higher side for smaller EC Emmanuel C. Senior Research Analyst Retail Mid-Market (51-1000 emp.) 7/6/2023 "Very intuitive tool for building surveys." 5/5 What do you like best about Qualtrics Customer Experience? Qualtrics customer experience is great online survey platform to measure customer experience. Easy to create interactive surveys using the drag and drop functionality and can be easily be customized in many ways . Large variety of questions types and branching logic. The tool aslo gives feedback to surveys and aslo it's easy to setup NPS dashboards for each department in our organization that enables us to track results very easily. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? Honestly I have no complain so far. Since deployment the tool has been functioning extremely well . Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? Qualtrics customer experience has been an easyto use tool and build simple and complex surveys. Offer large variety of questions types and branching logic. Great dashboards that enables us to track results on realtime. Customer support team has been really helpful and the pricing of this product is very fair. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CM Carmo M. Small-Business (50 or fewer emp.) 10/24/2023 "The support to get us started was incredible" 5/5 What do you like best about Qualtrics Customer Experience? It is very nice aesthetically and the processes to get more information from those who were surveyed are simple, We can also find and correct low scores that are accidentally left. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? I think contact management could be better, and some more flexibility to manage and report on different segments would be useful. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? They are extremely responsive and very patient with some of the questions I have, . We have received what our company needed at this time with this tool. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Eddie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eddie H.") EH Eddie H. Manager, Continuous Improvement Field Support Enterprise (\> 1000 emp.) 5/22/2023 "Why we went with Qualtrics" 4.5/5 What do you like best about Qualtrics Customer Experience? I'll start by saying that we used a well-known Qualtrics competitor's solution for years before switching. Why the switch? Some of my favorite features are: Integrated translations of comments provided by those surveyed Text analysis of comments Excellent contacts management through Directories Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? I have taken the Basecamp training and am still not clear on workflows. Extracts of survey data could be simplified and the extracts cleaner/easier to read and manage. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? We use Qualtrics to survey our dealers, who are our partners, on our support of their Customer Service departments. We ask the Service Managers questions about the various areas of support, areas for our improvements, and gaps. We use this data to improve our support of our dealers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RD Rakesh D. Enterprise (\> 1000 emp.) 5/31/2023 "Simple and Easy tool, but needs improvements and more user friendly functionality" 3.5/5 What do you like best about Qualtrics Customer Experience? Qualtrics CX is a simple and easy tool to use. Its user interface is simple and is easy to build surveys and have them maintained. Also the web intercepts work well with the logics and it is also easy to setup and use. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? The XM Directory needs more updates, basic features like using a Filter to extract data on a ongoing basis using API is unavailable. It has set a basic parameters that can be used. but i would like something similar to exporting responses. wherein using a filterID i can filter as i need. a similar functionality of using filter ID in XM Directory will be useful.. Similar to this there are few more example wherein we use day to day that can be improved and can have a bigger impact on our experience Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? Currently it helps us to measure our experience and key touch points across our value chain and also help identify customers who are unhappy or dissatisfied and helps target them and help them get a resolution faster. Identifying the problem areas in our process and products help to come up with improvement plans to fix these and help improve the experience of cusomers/partners. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") UG Verified User in Government Administration Small-Business (50 or fewer emp.) 5/22/2023 "My experience with Qualtrics has been gret so far." 4/5 What do you like best about Qualtrics Customer Experience? I like Qualtrics Customer Experience because it allows users to test out and use different functions within Qualtrics. I've built several surveys and used the data analysis tool to get results in an easy and timely way. It also provides a space for users to get their questions answered and learn from other users' experiences. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? It is hard to identify downsizes for Qualtrics Customer Experience, but if there's one is that sometimes it takes a day or two to get some feedback or help when there are issues to be resolved. However, all the issues I have had have been successfully resolved by Qualtrics staff. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? Most of the issues I've had with Qualtrics have been technical (not knowing how/where to find specific tools). However, all the issues have been resolved, and learning about how to solve those issues has been a great learning experience for me and my organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 10/17/2017 "CX Social makes the social listening easier to not miss anything! " 4.5/5 What do you like best about Qualtrics Customer Experience? It is an incredible tool that collects all the comments on one screen. There are plenty of options to organize all the conversations: smart folders, tags, filter when using the search bar... It allows me to prioritize what needs a quicker response. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? The mobile app needs more development work. It would be great to handle everything from there too! Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? Thanks to CX Social I can do an outstanding social media/campaign listening, offer a good customer service and make complete social media report. Review collected by and hosted on G2.com. Show More 9/21/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MK Muche k. Mid-Market (51-1000 emp.) 8/23/2023 "Reliable and efficient" 5/5 What do you like best about Qualtrics Customer Experience? It is cost effective.Small and medium organizations and business can afford the product. Friendly user interface The product is easy to use and navigate through. The support team is alwas ready to help ulike other platforms where they keep you waiting for long. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? I have nothing to dislike about the product.It has served me well Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? Through the product we are able to manage customers feedback and give nessesary reply.These has helped in improving customer experience. The platform helps in understanding hidden customers behaviour to a certain product and we use the insights to improve our services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite NY Nilton Y. Mid-Market (51-1000 emp.) 10/18/2023 "Designed to improve processes, digital properties and increase customer lifetime value" 5/5 What do you like best about Qualtrics Customer Experience? I like this software for its basic data visualization and project management capabilities, it allows users to track project progress and also manage multiple projects effectively. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? The truth is that I like everything about this software, it adapts perfectly to our work needs. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? It helps us guide frontline teams to know what aspects of projects they should focus on so they can better serve clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite IC Isac C. Mid-Market (51-1000 emp.) 10/20/2023 "Intuitive, flexible and very reliable platform. Recommended" 5/5 What do you like best about Qualtrics Customer Experience? I love that it provides great dashboards that allow you to track results in real time. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? There is nothing that really bothers me about this tool, it has some flaws like every tool. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? Provide customers with the opportunity to provide real, direct feedback. It generates very detailed and precise reports that help managers choose the correct strategies for the greatest benefit of the company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Joseph S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph S.") JS Joseph S. Assistant Director Data and Technology Enterprise (\> 1000 emp.) 5/30/2023 "The best platform for experience management, and is not just for private businesses." 5/5 What do you like best about Qualtrics Customer Experience? The entire suite of tools can be used for customer experience management, data and experience management. Their core tool is XM Directory and that allows us to track candidates from admission through graduation. Review collected by and hosted on G2.com. What do you dislike about Qualtrics Customer Experience? Some of the items could be more robust or allow for more manual control. Manual updates are complicated and are accomplished via .csv import, but that is overkill for some tasks. Review collected by and hosted on G2.com. What problems is Qualtrics Customer Experience solving and how is that benefiting you? It allows us to manage our students and relevant data for assessment and accreditation that is not permitted in our university's student management platform. This information is critical. Review collected by and hosted on G2.com. Show More 12/2/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Top-Rated Alternatives [ ![Reputation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reputation") Reputation 4.5/5(2,469) ](https://www.g2.com/products/reputation/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ View All Alternatives ](https://www.g2.com/products/qualtrics-customer-experience/competitors/alternatives) ##### Categories on G2 [Social Media Analytics](https://www.g2.com/categories/social-media-analytics)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[SAP Store](https://www.g2.com/categories/sap-store) [Social Media Analytics](https://www.g2.com/categories/social-media-analytics)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[SAP Store](https://www.g2.com/categories/sap-store)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Experience Management](https://www.g2.com/categories/experience-management)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the most reliable employee perks solutions based on user reviews for seamless HRIS integration?](https://www.g2.com/discussions/what-are-the-most-reliable-employee-perks-solutions-based-on-user-reviews-for-seamless-hris-integration)[What website privacy auditing tools are best evaluated on cookie detection and tracking verification capabilities?](https://www.g2.com/discussions/what-website-privacy-auditing-tools-are-best-evaluated-on-cookie-detection-and-tracking-verification-capabilities)[Which aviation MRO platforms have the smoothest interface for technicians with minimal tech experience?](https://www.g2.com/discussions/which-aviation-mro-platforms-have-the-smoothest-interface-for-technicians-with-minimal-tech-experience) [Leading customer relationship tool for software companies](https://www.g2.com/discussions/leading-customer-relationship-tool-for-software-companies)[Which Google Workspace academic solutions have the best reviews from operations managers during the implementation phase?](https://www.g2.com/discussions/which-google-workspace-academic-solutions-have-the-best-reviews-from-operations-managers-during-the-implementation-phase)[Pros and Cons Details](https://www.g2.com/products/qualtrics-customer-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)