QStory Pros and Cons

User can react to event As they happened without having to over staff.

And it can automate every schedule update

It is reducing the toil and turns the available time into productive time Review collected by and hosted on G2.com.

It's not been widely used in organisations as it's marketing is low compate yo other tools Review collected by and hosted on G2.com.

Ease of use, interface is user friendly. Great cutomer service support. It's also very customizable which is nice. Review collected by and hosted on G2.com.

I dislike the cost, it is expensive. There have been challenges integrating with existing systems. I also felt like there was a huge learning curve at first, but I think it's great once you're used to everything. Review collected by and hosted on G2.com.

QStory empowers Agents and Team Leaders to manage their own time, giving the freedom to manage their time as they need it, without detrimenting customers in the busier periods of the day.

Provides great insight for Ops to understand their performance and highlights where there are key concerns.

Great in the Hybrid/WFH environments with the accessibility to performance via Mobile App and Desktop. Review collected by and hosted on G2.com.

Little to dislike. Some restrictions in terms of configurations around the holiday booking processes where if wanting to use contracted hours without underlying schedules all have to be built into QStory and no escalation options for requests, requiring an additonal step in comparison to that in the WFM systems. Review collected by and hosted on G2.com.

The service we have received from the beginning, during implementation, and even now is next to none. Everyone at QS is helpful; from sharing ideas to improve the way we work to giving a better overall experience for both the users and the front-line agents is fantastic. The time saved for the planning team as a whole is incredible. Deon/Rudolf are the most helpful people we have met through a work environment, and we couldn't have gotten through the last three years without them due to seeing our headcount grow considerably. Review collected by and hosted on G2.com.

No downsides - I would just like a 'how-to guide for all aspects Review collected by and hosted on G2.com.

It is easy to use the app, and it also helps users in increasing productivity. Review collected by and hosted on G2.com.

It can give more detailed reports and user inferface. Review collected by and hosted on G2.com.

A fantastic innovation for all aspects of our contact centers

QS allows our Real-Time team ease of access to manage threats and opportunities efficiently and effectively, as well as empowering contact center colleagues’ freedom to self-serve activity where availability strikes

Throughout implementation, we had 1-1 contact with a designated success manager who fielded all aspects through design to fulfillment, answering numerous questions upon the way

A genuinely imaginative piece of tech which has, and I’m sure, will continue to improve our efficiencies to serve our customers while offering improved work-life balance for contact colleagues Review collected by and hosted on G2.com.

Very little but could do with an in-depth how-to user guide for all aspects pre-live date. Every day is a school day with our constant learning Review collected by and hosted on G2.com.

Qstory helped in improving productivity of activities Review collected by and hosted on G2.com.

There were some minor bugs while implementation Review collected by and hosted on G2.com.

for employees, it is an easy to use smart phone app Review collected by and hosted on G2.com.

uploading Holiday availability as hours, instead of a percentage of working hours Review collected by and hosted on G2.com.

It empowers our people within the contact centre to allow for a better work life balance. Review collected by and hosted on G2.com.

More productivity reporting would be gd! Review collected by and hosted on G2.com.