--- title: QStory Reviews meta_title: 'QStory Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how QStory works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 10 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # QStory Reviews **Vendor:** QStory **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.3/5.0 **Total Reviews:** 10 ## About QStory QStory is a complete WFM platform that eliminates the trade-offs between operational efficiency, customer service, and employee experience more effectively than ever before. Our AI-always solution transforms operations across the frontline, back office, in field and branches - unlocking smarter, more agile performance, without compromise. As the pioneers of Intraday Automation (IDA). We pride ourselves on furthering innovation in WFM technology with a focus on enabling people-first planning in an environment where that so often hasn't been the case. We exist to create a better everyday life for customer service professionals by helping them to work in a happier, more empowering and productive environment. Our unique AI platform uses predictive insights to automate resource management in line with real-time customer demand and staff availability. Inefficient idle time is eliminated, freeing people to focus on what matters to them most - from extra training to attending an urgent doctors appointment. As a modular solution, with QStory contact centres can replace or supercharge their existing workforce management system to enhance staff engagement, wellbeing and satisfaction, leading to greater retention, performance levels and results. ## QStory Pros & Cons **What users like:** - Users value the **AI integration** in QStory for automating updates and enhancing productivity without overscheduling. (1 reviews) - Users value the **ease of use** of QStory, transforming updates into efficient, productive time with minimal staffing needs. (1 reviews) - Users value the **efficiency** of QStory, automating updates and maximizing productive time without overstaffing. (1 reviews) ## QStory Reviews ### 1. Qstory helps you stay ontop of your schedule. **Rating:** 5.0/5.0 stars **Reviewed by:** Similoluwa A. | Business Process Improvement Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about QStory?** Qstory made it easy to manage my schedule, check when I needed to swap my shifts, keep track of my time bank and plan ahead of my shifts **What do you dislike about QStory?** It was difficult managing my holiday on it. **What problems is QStory solving and how is that benefiting you?** Qstory helps in managing priorities and organising workload. I laways knew what my shifts and schedule was like, I could also report if I was off sick, or if I was going to be late. ### 2. QStory Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmad M. | WoW-Quality Automation specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about QStory?** User can react to event As they happened without having to over staff. And it can automate every schedule update It is reducing the toil and turns the available time into productive time **What do you dislike about QStory?** It's not been widely used in organisations as it's marketing is low compate yo other tools **What problems is QStory solving and how is that benefiting you?** 1. It adapta my schedule instantly and automatically 2. It boost my bottom line 3. It gives me more time to do trainings 4. It minimize absence and lateness ### 3. The good and bad of Q Story **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2023 **What do you like best about QStory?** Ease of use, interface is user friendly. Great cutomer service support. It's also very customizable which is nice. **What do you dislike about QStory?** I dislike the cost, it is expensive. There have been challenges integrating with existing systems. I also felt like there was a huge learning curve at first, but I think it's great once you're used to everything. **What problems is QStory solving and how is that benefiting you?** We use it to schedule and manage our employees. ### 4. Empowering Team Members through Technology **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa S. | Forecasting & Planning Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about QStory?** QStory empowers Agents and Team Leaders to manage their own time, giving the freedom to manage their time as they need it, without detrimenting customers in the busier periods of the day. Provides great insight for Ops to understand their performance and highlights where there are key concerns. Great in the Hybrid/WFH environments with the accessibility to performance via Mobile App and Desktop. **What do you dislike about QStory?** Little to dislike. Some restrictions in terms of configurations around the holiday booking processes where if wanting to use contracted hours without underlying schedules all have to be built into QStory and no escalation options for requests, requiring an additonal step in comparison to that in the WFM systems. **What problems is QStory solving and how is that benefiting you?** Savings in TL time reducing the back and forth conversations with Resource Planning and Real-Time teams through being able to manage their own time. Gaining more time back from agents where lateness has occured, previously due to the size and the manual process that was needed, this time was being lost. Earlier notification of absences due to agents logging directly via the app, updates the view of the day for more precise intraday management. ### 5. Can't see a life without QS **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren L. | Real time manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about QStory?** The service we have received from the beginning, during implementation, and even now is next to none. Everyone at QS is helpful; from sharing ideas to improve the way we work to giving a better overall experience for both the users and the front-line agents is fantastic. The time saved for the planning team as a whole is incredible. Deon/Rudolf are the most helpful people we have met through a work environment, and we couldn't have gotten through the last three years without them due to seeing our headcount grow considerably. **What do you dislike about QStory?** No downsides - I would just like a 'how-to guide for all aspects **Recommendations to others considering QStory:** Do it now! **What problems is QStory solving and how is that benefiting you?** Time is significant to us within my organization, and the time and manual work it was taking for simple tasks such as authorizing annual leave. It was manual, one by one, day by day for over 500 FTE - we now use auto approvals for anything outside two weeks, which means the planning team can now spend their valued time analyzing (that they are paid to do!) The time bank (lateness and time over shift) is a real money saver too. Rather than logging/paying agents for time over their shifts, the time now is just added to the agent's time banks to use at a time they want - again saving everyone time/money and keeping our staff happy. An hour off here or there is a lot more beneficial to our team instead of getting paid for 1 hour of overtime! ### 6. Easy to use and efficient. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about QStory?** It is easy to use the app, and it also helps users in increasing productivity. **What do you dislike about QStory?** It can give more detailed reports and user inferface. **What problems is QStory solving and how is that benefiting you?** Gives a better insight in planning and maintaining a good work-life balance. ### 7. Our new way of working, wish we'd got it sooner **Rating:** 5.0/5.0 stars **Reviewed by:** Andy M. | Real Time Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about QStory?** A fantastic innovation for all aspects of our contact centers QS allows our Real-Time team ease of access to manage threats and opportunities efficiently and effectively, as well as empowering contact center colleagues’ freedom to self-serve activity where availability strikes Throughout implementation, we had 1-1 contact with a designated success manager who fielded all aspects through design to fulfillment, answering numerous questions upon the way A genuinely imaginative piece of tech which has, and I’m sure, will continue to improve our efficiencies to serve our customers while offering improved work-life balance for contact colleagues **What do you dislike about QStory?** Very little but could do with an in-depth how-to user guide for all aspects pre-live date. Every day is a school day with our constant learning **What problems is QStory solving and how is that benefiting you?** Improved work life balance for colleagues with ability to tweak shifts and delivering opportunities at the push of a button ### 8. Effective and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Preetkanwal K. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about QStory?** Qstory helped in improving productivity of activities **What do you dislike about QStory?** There were some minor bugs while implementation **What problems is QStory solving and how is that benefiting you?** It has provided complete automation and empowered the workforce ### 9. Qstory Holiday Booking **Rating:** 3.0/5.0 stars **Reviewed by:** Adam P. | Head of Resource Planning for 111 Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about QStory?** for employees, it is an easy to use smart phone app **What do you dislike about QStory?** uploading Holiday availability as hours, instead of a percentage of working hours **What problems is QStory solving and how is that benefiting you?** it solved the issue of holiday planning and booking not working in Injixo for our company, but it is only a stop-gap solution on the path to having a usable WFM system ### 10. Implementing Q-story for Hybrid working has been a huge success. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Head of Resource Planning **Reviewed Date:** October 12, 2021 **What do you like best about QStory?** It empowers our people within the contact centre to allow for a better work life balance. **What do you dislike about QStory?** More productivity reporting would be gd! **What problems is QStory solving and how is that benefiting you?** Agent engagement benefits are clear. In addition to that it provides the planning and operational teams more tools in order to manage customer experience and wait times. ## QStory Discussions - [What is QStory used for?](https://www.g2.com/discussions/what-is-qstory-used-for) - [View QStory pricing details and edition comparison](https://www.g2.com/products/qstory/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+04%3A17%3A17+-0500&secure%5Bsession_id%5D=a10181d3-ade5-409a-915a-4637ccea5592&secure%5Btoken%5D=b934759136be331cf07b780c46c142d0a7696f11a638f426f3600cd5745b2fd5&format=llm_user) ## QStory Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform Basics** - Reporting - Dashboard - Performance - Activity Dashboard - Labor Cost Reporting **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Query latency** - Lower query latency - Continuous queries **Platform Content** - Automation - File Sharing - Content Library **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Data latency** - Lower data latency - Data pipeline performance **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal - Self Service Portal - Labor Management - Attendance Management - Employee Management - Shift Management - Payroll Management - Calendar Management - Communication Management - Compliance Management - Availability Management - Timesheet Management **Connectors** - Faster ingestion - Built-in connectors **Additional Functionality** - Sick Leave Tracking - Online Time Clock - Automated Scheduling - Overtime Calculation - Alerts/Notifications - Mobile Access - Customizable Reports - Schedule Distribution - Generative AI - Multi-Location - Reminders - Shift Scheduling - Reporting/Analytics - Labor Cost Calculator - Shift Swapping - Access Controls/Permissions - Messaging - Data Import/Export - Approval Process Control - Employee Database - AI Copilot - Mobile Alerts - Vacation/Leave Tracking - Activity Tracking - Drag & Drop - Biometric Recognition - API - Real-Time Notifications - Real-Time Data - Resource Allocation **Scale** - Linearly scalable database - Storage management **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Architecture** - Data security - Lockless architecture **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top QStory Alternatives - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (427 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,645 reviews)