Top 10 QC3 Infiniti Message Insertion Points Alternatives & Competitors

Top 10 Alternatives to QC3 Infiniti Message Insertion Points Recently Reviewed By G2 Community

#1

MightyCall
By MightyCall
(250)4.5 out of 5
Flexible & scalable cloud-based call center solution designed for small & mid-sized businesses.
Categories in common with QC3 Infiniti Message Insertion Points:
• Other Customer Service
Try for free
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#2

CDR Call Reporting for Cisco
By Variphy
(45)4.9 out of 5
Whether you're planning a green field deployment, managing mature CUCM installations, or ready to upgrade your existing Cisco CDR Reporting product, Variphy Call Analytics delivers real value and will be easy to trial and deploy.
Categories in common with QC3 Infiniti Message Insertion Points:
• Other Customer Service
See all CDR Call Reporting for Cisco reviews

Sponsored
Cobrowse.io
(15)4.4 out of 5
Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.
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#3

VideoPeel
By VideoPeel
(28)4.6 out of 5
VideoPeel™ is the #1 video survey solution for employee engagement, customer feedback, and customer support. Start collecting videos from customers, employees, and candidates in less than 5 minutes.
Categories in common with QC3 Infiniti Message Insertion Points:
• Other Customer Service
See all VideoPeel reviews
#4

Kommunicate
By Kommunicate
(21)4.8 out of 5
Kommunicate is a modern customer communication software for real-time, proactive and personalised support for growing businesses. Kommunicate is a one-stop solution for all your customer support problems.
Categories in common with QC3 Infiniti Message Insertion Points:
• Other Customer Service
See all Kommunicate reviews
#5

YouMail
By YouMail
(19)3.1 out of 5
YouMail is the fast, fun way to handle missed calls.
Categories in common with QC3 Infiniti Message Insertion Points:
• Other Customer Service
See all YouMail reviews
#6

Headway for Business
By Headwayapp
(15)3.5 out of 5
Headway for Business is the #1 downloaded corporate program that provides corporate bite-sized learning. Much research has shown that a person's focus span is getting shorter. So new challenges in corporate learning are: employees are developing slowly; they have gaps in soft skills. One of the best ways to self-development is non-fiction books. But, finishing one book takes time. So, Headway offers 15-minute non-fiction book summaries in different formats. We let people read more and learn faster. Headway for Business offers: - 1,500 non-fiction book summaries in different formats for quick information consumption and speed self-growth; - individual self-growth plans for quick career progression; - guidelines and content plan for engaging employees to read and learn more; - team performance analytics; - a tool to save L&D managers time, as Headway will cover part of the learning process; - personal manager to build the best service for each client.
Categories in common with QC3 Infiniti Message Insertion Points:
• Other Customer Service
See all Headway for Business reviews
#7

Dialer360
By Dialer360
(15)4.4 out of 5
Dialer360 is call center software which provides inbound, outbound and blended services on high voltage and low cost for call centers.
Categories in common with QC3 Infiniti Message Insertion Points:
• Other Customer Service
See all Dialer360 reviews
#8

Verizon Voice Call Back
By Verizon Enterprise
(14)4.4 out of 5
Verizons Voice Call Back (VCB) is a network based queue-management solution that allows callers to receive a call back holding their same place in line, or at a convenient time rather than wait on hold for an agent.
Categories in common with QC3 Infiniti Message Insertion Points:
• Other Customer Service
See all Verizon Voice Call Back reviews
#9

Avaya IP Office
By Avaya
(11)4.5 out of 5
Avaya IP Office Platform is a cost-effective telephony system that supports a mobile, distributed workforce with voice and video on virtually any device.
Categories in common with QC3 Infiniti Message Insertion Points:
• Other Customer Service
See all Avaya IP Office reviews
#10

Smart IVR
By Interactive Powers
(10)4.5 out of 5
Carrier grade IVR, with exceptional performance, scalability, reliability and application multi tenancy. Its architecture can process hundred of simultaneous calls per server.
Categories in common with QC3 Infiniti Message Insertion Points:
• Other Customer Service
See all Smart IVR reviews

Sponsored
Cobrowse.io
(15)4.4 out of 5
Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.
Visit Website
Visit Website