Everything is straightforward which makes things easy to find. Review collected by and hosted on G2.com.
Sometimes patient names do not cross over when clients add a new patient and we have to manualy add them. Review collected by and hosted on G2.com.
QBench helps my lab to function in an organized fashion. We are able to keep track of all samples throughout their lifecycle, including their physical location from receipt to archived in storage, as well as which stage they are at within our workflows. Our lab is able to customize features that are specific to our lab, allowing our processes to be accurately documented in extreme detail . Review collected by and hosted on G2.com.
QBench may come with a challenging learning curve at first, but their customer service is always available to help. You can easily reach out to ask questions, or request a new feature that may be specific for your lab's needs. Review collected by and hosted on G2.com.
How easy it is to upload samples using an Excel template. The interface of the system is user friendly and for the most part self explanatory. I mostly only work with entering samples not uploading data or reporting out of Qbench. Customer support is great too! Review collected by and hosted on G2.com.
We are trying to roll out QBench for all our clients to report directly through QB but we are still working on some issues because we are a cannabis lab so we have to find work arounds for certain testing and reporting. Review collected by and hosted on G2.com.
Qbench is easy to navigate. Any change that we ask for, the Qbench team is quick to help us the best they can. Review collected by and hosted on G2.com.
I have yet to find something I dislike about Qbench. Review collected by and hosted on G2.com.
I like all of the different features and it's customizability. It really can do a multitude of tasks and houses our information well. Review collected by and hosted on G2.com.
I dislike that it can be glitchy at times. It can make it hard to determine who made an error wheather it was on our end or qbenches. We have recieved a few customer complaints because of issues that QBench has no way of fixing. Review collected by and hosted on G2.com.
Thank you for your feedback! Please reach out to customersuccess@qbench.com related to the glitches you mentioned so we can get more specifics and look at those with you. We'll do our best to improve the app performance in the specific areas where you've had issues.
Qbench is incredibly user friendley and offers a number of integrations that help our business operate efficiently. The team at Qbench is great and quick to offer support when needed. It has been especially helpful as our lab has continued to scale. Review collected by and hosted on G2.com.
The billing integration could use some work. There are a few more out of the box solutions we'd like to see implemented. Review collected by and hosted on G2.com.
We're thrilled to hear that you find QBench user-friendly and that it has been helpful as your lab has continued to scale. We appreciate your feedback about the billing integration. We are working on an updated version that will sync to many more accounting systems! Please get in touch with our Customer Success team to learn more about it.
QBench ties together all aspects of our business as a private testing lab. It's our primary database for pendings tests, tracking customers, and automation. Review collected by and hosted on G2.com.
It does not cover all of our lab needs, and occasionally there are some fairly simple features that are missing, but the team is pushing new features regularly. One example that comes to mind is the ability to do bulk actions on a variety of data types (e.g. batches). Review collected by and hosted on G2.com.
Search and filter function is very specific to filter individual criteria to find what I need.
It is easy to find all the previous reports for my client to do some statistical analysis. Review collected by and hosted on G2.com.
Takes long time to generate reports, takes long time to search/filter.
Very difficult to customize report, every small change need to go through the Qbench support for help. Review collected by and hosted on G2.com.
It is easy to create divisions to suit a particular type of testing. This was very important recently for our business and we have created something that works well for our customers. Review collected by and hosted on G2.com.
There are some areas where the arrows are very small and it's hard to identify that there is a drop down menu. I believe this will be addressed in future updates. The date formatting is the main struggle because I am based in the UK and it's in a US format. Review collected by and hosted on G2.com.
How it is organized and set up. Very easy to use. Review collected by and hosted on G2.com.
It can be slow, and sometimes does not do what I tell it to do, so I have to go back in and do it again. I also wish there was a sort out button. Review collected by and hosted on G2.com.