Ideagen Quality Management Reviews & Product Details

Ideagen Quality Management is a robust, cloud-based solution tailored for highly regulated industries, including manufacturing and life sciences. Designed to simplify compliance and quality processes, it empowers organizations to meet stringent standards while enhancing operational efficiency and product quality. Features: • Dynamic document management for seamless version control and approvals. • Integrated CAPA and nonconformance workflows to address issues proactively. • End-to-end audit management with real-time dashboards and reporting. • Supplier quality management to mitigate risks across the supply chain. • Comprehensive employee training tracking, ensuring staff compliance and certification. Industry applications Serving industries like manufacturing, life sciences, healthcare, food & beverage and aerospace, Ideagen Quality Management addresses sector-specific pain points. Whether ensuring traceability in food production or meeting aerospace safety standards, our solution supports your operational and compliance goals. Compliance & standards Our platform supports global regulations and standards, such as ISO 9001, ISO 45001, ISO 17025, ISO 15189, FDA 21 CFR Part 11, GMP, AS9100, AS13100, GFSI and BRC. Tailored features include tools for audits, validation, e-signature workflows and document control, ensuring compliance for: • Life sciences: FDA, GxP, ISO 13485, CFR Part 11, ISO 17025, ISO 15189 • Aerospace & defense: AS9100, AS13100, ITAR • Food & beverage: HACCP, SQF, GFSI, BRC • Healthcare: HIPAA, GMC • Manufacturing: ISO 9001, ISO45001, ISO 14001, GmP, supply chain oversight, product recall readiness Customer outcomes & value Organizations using Ideagen Quality Management report tangible benefits, such as: • Up to 80% reduction in compliance and quality costs. • Significantly faster audit closure times, improving operational agility. • Strengthened traceability and transparency across workflows. • Enhanced customer satisfaction due to higher product consistency. Integrations & deployment Ideagen integrates seamlessly with ERP, PLM, MES, and HR systems, bringing all your quality data into one place. Flexible cloud and on-premise deployment options cater to diverse operational needs.

Product Website

Seller

Ideagen

Discussions

Ideagen Quality Management Community

Languages Supported

Bosnian, Czech, German, Greek, English, French, Croatian, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Spanish, Turkish

Overview by

Maria Aksiantsiuk (Marketing Manager at Ideagen)

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

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Ideagen Quality Management Integrations

(7)

Verified by Ideagen Quality Management

Ideagen Quality Management Media

Ideagen Quality Management Demo - Document management

Dynamic document management for seamless version control and approvals.

Ideagen Quality Management Demo - Reporting

End-to-end audit management with real-time dashboards and reporting.

Ideagen Quality Management Demo - Asset Management

The Asset module focuses on the management of assets (both physical equipment and digital assets) within an organisation.

Ideagen Quality Management Demo - Non-Conformance - Workflow

The Nonconformance Report workflow is used to report any possible nonconformances and review these reports to determine whether corrective action is needed.

Ideagen Quality Management Demo - Training courses and tracking

Training matrices visualize knowledge gaps and strengths, ensuring comprehensive employee training tracking, compliance and certification.

Ideagen Quality Management Demo - Dashboard

Designed to simplify compliance and quality processes, it empowers organizations to meet stringent standards while enhancing operational efficiency and product quality.

Official Downloads

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Integrating ERP with QMS Solutions for Cost-Effective Quality Management

Interactive Demo

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emma m.

radiotherapy Practice educator, NHS

Enterprise (> 1000 emp.)

12/16/2025

"Admin-Heavy System Needs Better Integration and Automation"

2.5/5

What do you like best about Ideagen Quality Management?

Familiarity. the platform sadly needs improvement. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The system is very admin heavy. I use the people module A LOT. The lack of connectivity between the documents module and the people module makes the system very inefficient. The system also needs to allow vimeo links. There should be a lot more automation within people module when implementing changes such as assigning edits within job roles and assigning competencies. It should not take me 2 days to implement changes to requirements to our staff due to the design of the system. I would like the system to be more intuitive. i would like more individualisation with regards to the matrix display and I would like to offer managers a visual display of their team compliance for appraisals and competencies. too much data is "hidden" within the system. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for this detailed and honest feedback, Emma. We appreciate you sharing specific examples of where automation and integration could make your work more efficient.

We'd welcome the opportunity to discuss your "quick wins" suggestions. Your account manager would be more than happy to arrange a conversation about your workflow needs. Your frontline experience as a Practice Educator could provide valuable input for future development.

We want Ideagen Quality Management to work for you, not the other way around.

Kind regards,

The Ideagen Team

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

1/27/2026

"A versatile software that helps to keep your data organized"

3.5/5

What do you like best about Ideagen Quality Management?

The ability to easily and quickly build workflows is one of the best "perks" of the system. Workflows are versatile to use for data collection and a way to make paper processes "paperless". They have helped overcome many obstacles regarding documentation that our laboratory faced. The system is also convenient for document control, keeping the most up to date SOP's in the system and available for use. Since it also keeps historical versions and changes of each document, it is easy to comply with our accreditation standards. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

Their "normal" support in general is lacking. To get around this, we now pay additional for better support. This is new and we are still navigating how useful this is and exactly what this gives us. So far, there has been better support with the new package. Review collected by and hosted on G2.com.

What problems is Ideagen Quality Management solving and how is that benefiting you?

Before the Ideagen Quality Management Software, we had folders upon folders of procedures and manual written in MS Word. Each change was documented and every version had to be available. This led to hidden folders, trying to keep only current SOP's accessible, the hope that folders weren't accidentally moved or hidden, and extensive searching when we needed to find specific SOP's that were in effect at specific times. This software has greatly helped organize and keep the current documents available to those who use them, while organizing and making past version very easily searchable and accessible when needed. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for this detailed feedback! It's wonderful to hear that the workflow versatility and document control features have transformed your laboratory's processes - moving from folders of MS Word documents to organized, searchable documentation that meets accreditation standards is a significant achievement.

We're pleased to hear that the enhanced support package is providing better service. We're continuously working to improve our standard support experience as well, and your feedback helps us understand where we need to focus those efforts.

Thanks for choosing Ideagen Quality Management to solve your documentation challenges!

Kind regards,

The Ideagen Team

Okeoghene Nelson M.

Safety and Compliance Auditor (Flight Operations)

Enterprise (> 1000 emp.)

12/4/2025

"Essential Tool for Streamlined Audit and Safety Management"

4/5

What do you like best about Ideagen Quality Management?

Ideagen Quality Management is very useful in effective management of audit process, which includes audit planning/scheduling, audit execution and checklist development and raising and monitoring of non-conformances and observations to closure.

The software is also useful in Safety Management System execution including safety reporting, risk management including risk assessment and mitigation.

The ideagen Quality Management system is also useful in raising and tracking action items from meetings Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The Ideagen Quality Management system does not have a unique module for scheduling meetings, the audit module is used for this purpose which is not ideal. a unique meeting module will be a ideal for this purpose Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for this detailed feedback, Okeoghene! It's wonderful to hear that Ideagen Quality Management is effectively supporting your audit management, Safety Management System execution, risk assessment, and action item tracking across your flight operations.

Your suggestion about a dedicated meeting module is valuable feedback. We appreciate you sharing this insight - please mention this to your account manager who can submit an enhancement request and discuss potential workarounds in the meantime.

Thanks for choosing Ideagen Quality Management to support your safety and compliance work!

Kind regards,

The Ideagen Team

Ryan P.

Integrated Management Systems (IMS) Leader

Mid-Market (51-1000 emp.)

9/16/2025

"Fantastic Quality Management Software"

4.5/5

What do you like best about Ideagen Quality Management?

I appreciate how the various software modules work together seamlessly within the overall package. The system is straightforward to learn and makes training on its use simple. It has become a key component of our integrated management system and is now utilized at every level of our business. Whenever an issue comes up, customer support is consistently helpful and guides you to a quick resolution. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The workflow for handling incidents and occurrences in the software is not clearly defined, which has made it challenging to train my colleagues on how to use it effectively. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for this great feedback, Ryan! It's wonderful to hear that the seamless interaction between modules is working well and that Ideagen Quality Management has become integral to your IMS across every level of your business. We're pleased our customer support team has been helpful with quick resolutions.

Your feedback about the incidents and occurrences workflow is valuable. Our Ideagen Community platform has comprehensive solution guides and e-learning courses that might help with training colleagues on this workflow. Your account manager can also provide targeted guidance on the specific aspects causing difficulty.

Kind regards,

The Ideagen Team

See how Ideagen Quality Management improved

Verified User in Medical Practice

Enterprise (> 1000 emp.)

12/17/2025

"Cloud Transition Slows Down an Otherwise Useful System"

1.5/5

What do you like best about Ideagen Quality Management?

It has the facility to track staff training and skills, with the people module. It ensures all key documents are stored and accessible in the documents module. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The move to the cloud has made the system clunky and unwieldy. To upload documents to the people module, I have to wait 1 minute 43 seconds for the system to connect to our servers. This is an unacceptable length of time. Previously, verifying documents was a simple process of just inputting my password. Now, I have to enter my profile details including email address and password.

The web-based version, in my opinion, is of no use to me. Viewing documents is difficult, as the document opens in a small window. There is no ability to upload to the people module, so I will not be using this version.

Frankly, I do not see the move to the cloud as an upgrade. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for your detailed feedback. We're glad the People module for tracking staff training and skills, along with our Documents module, continues to provide value for your medical practice.

The connection time you're experiencing with document uploads is concerning and warrants immediate attention. We'd recommend raising a ticket with Ideagen Support at https://iqm-pro.help.ideagen.com/hc/en-gb/p/support and reaching out to your account manager, who will make this a priority to help get the speed issue resolved and discuss solutions for your authentication and web interface concerns.

We appreciate you taking the time to share this honest feedback and look forward to helping resolve these issues.

Kind regards,

The Ideagen Team

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

12/17/2025

"Highly Customisable Platform That Adapts to Our Needs"

4/5

What do you like best about Ideagen Quality Management?

I like that it is for the most part fully customisable and we can use it exactly how we need it.

People able to control everyones access by group levels or individual levels is extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

Raising an issue on the portal is quite difficult, the AI response took quite a while to get through to a real person and then they did not fully read my concern. It has now been raised to a level 2 so I know it is being looked at properly but it took a lot of effort on my behalf to get to that stage.

Making changes on existing forms will impact all of the forms retrospectively so that has been a little bit of a challenge to amend our occurrence forms to get them to function as we needed. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for this wonderful feedback! It's fantastic to hear that the customization capabilities and granular access controls are working so well for your healthcare organization. The QR code solution for accident and incident forms is a great example of putting the software's flexibility to work.

We're sorry about your support portal experience. Getting through to the right person shouldn't require that much effort. For future issues, you can reach out directly to your account manager who can help escalate concerns quickly. They can also discuss strategies for managing form updates when dealing with retrospective changes to historical data.

Thanks for taking the time to share both the positives and areas where we can improve!

Kind regards,

The Ideagen Team

Verified User in Apparel & Fashion

Enterprise (> 1000 emp.)

3/2/2026

"Ideagen Survey"

4/5

What do you like best about Ideagen Quality Management?

I like the folder organization and scheduled review capabilities. I like how it will PDF the Word documents. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

1. The Change to the QMS workflow functionality could be improved. How to add documents to the list is not intuitive. If I have a large list of documents that receive an update, I can't separate the documents and put different dates for when they were updated.

2. Referencing documents in other documents should add them to the list of documents that are referenced. Circular references shouldn't matter. It is preferred that the document can be accessed if it is referenced. However, I am able to add links in the documents which is almost as good as having a full list of references.

3. I don't like how often it will sign users out, even while using the software. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for your feedback! It's great to hear that the folder organization, scheduled review capabilities, and automatic PDF conversion are working well for you in managing your QMS professionally and efficiently.

We note and appreciate your points about the Change to QMS workflow, document referencing, and session timeout frequency. Since this review is anonymous, we cannot identify which version of the software you're using - if you'd like to discuss these specific areas further, please mention them to your account manager who can explore solutions based on your current setup or submit requests for enhancements.

Thanks for choosing Ideagen Quality Management!

Kind regards,

The Ideagen Team

Verified User in Food Production

Mid-Market (51-1000 emp.)

12/4/2025

"Transition Issues and Support Gaps Undermine an Otherwise User-Friendly System"

2.5/5

What do you like best about Ideagen Quality Management?

I liked the ease of use of the system. The bolt on webpage for submitting SOC's is first class and allows personnel who aren't computer literate to submit the SOC in relative ease. The system was also simple to manage with regards to daily figures etc. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

We recently went from an older version of Q-Pulse to a newer version. We were promised a smooth transition. This didn't happen and we were not given support when problems arose. I also reported a Search problem to my system administrator which was raised via the Ideagen ticket system. Over a month later the fault has still not been resolved. This was said to be a bug in the system. What was a great system to deal with has suddenly started causing me delays at work and has caused problems. I'm afraid you let the side down here. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for your feedback. We're glad to hear that the ease of use and the SOC submission webpage have been working well for your team, making it accessible even for those who aren't computer literate.

We understand the transition to the newer version hasn't gone as smoothly as expected, and the outstanding search issue after a month needs immediate resolution. Our team is continuously working to improve the system and address these technical challenges.

Please escalate this directly to your account manager for priority handling on the outstanding search issue. They can ensure you get the support needed to resolve this promptly.

We appreciate your honest feedback and your patience as we work through these improvements.

Kind regards,

The Ideagen Team

Verified User in Printing

Enterprise (> 1000 emp.)

6/15/2023

"Improvement still needed"

2.5/5

What do you like best about Ideagen Quality Management?

The web app is great; it looks modern and is easy to use. The customer service has improved since last year. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The web app does not have all the functionality of the desktop app, but the desktop app is outdated both in its functionality and the look and feel

Reporting is difficult to use, and the API set up is complicated.

Dates are is US format and cannot be changed

A Primary license is needed for simple functions that you'd expect a secondary license holder to be able to do for example, adding the costs of incidents (CA/PA's) which has resulted in us having to employ an admin person to complete this information on behalf of the teams.

Uploading files can be troublesome with certain file extension and file sizes. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for your feedback and for taking the time to update your review. We're pleased to see the improvement in your experience and that our customer service has gotten better since your original review.

We've made significant progress since 2023, including resolving the API issues you mentioned and implementing many enhancements. Our recent releases have focused on web-desktop feature parity - we've added report emailing, PDF conversion, password protection, and improved file handling in the web client. The date format flexibility you requested is being addressed in our ongoing development.

We're excited to share that our upcoming Version 7.11 (April 2026) will specifically enhance CA/PA processes, which should streamline the workflows you mentioned. Many of our customers have found creative workarounds in the meantime, and your account manager can share some best practices. For the file upload challenges, our support team can help optimize your settings for specific file types.

Thank you for continuing to use Ideagen Quality Management as we evolve the solution.

Kind regards,

The Ideagen Team

See how Ideagen Quality Management improved

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

11/26/2025

"IQM Streamlines Ballooning and FAI Documentation Effortlessly"

5/5

What do you like best about Ideagen Quality Management?

IQM is a convenient and useful system that saves time when ballooning engineering documentation and generating the necessary paperwork for FAI reports. The software can recognize different drawing formats and allows users to adjust balloon sizes and shapes as needed. We are using this software daily for over a decade after implementation in company's Quality System.

This software is convenient and easy to use for either experienced or new members of Quality team. Training process takes a short time.

Ideagen is fully integrated with Excel. It transfers ballooned engineering information to spreadsheet.

Customer support team is reliable, helpful and quick with responses on occasional questions/requests. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

It would be great to have an opportunity to balloon a drawing using group/multiple choice of the features which speed up an already quick ballooning process. Review collected by and hosted on G2.com.

What problems is Ideagen Quality Management solving and how is that benefiting you?

Ideagen has helped reduce the time spent on preparing ballooned engineering documentation and quality paperwork during the first article inspection process. Its user-friendly and convenient features make it easier for newly hired quality personnel to quickly integrate into the team and participate in quality activities. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you so much for this wonderful feedback! We appreciate you taking the time to share your experience.

It sounds like you may be reviewing Ideagen Quality Control (our ballooning and FAI documentation software) rather than Ideagen Quality Management. If so, we're thrilled to hear it's been serving your aviation quality team reliably for over a decade!

Your suggestion about group/multiple choice ballooning is appreciated. Please mention this to your account manager who can submit this as an enhancement request.

Thanks for your continued partnership!

Kind regards,

The Ideagen Team