The slack channel integration is really easy to use and set up. Whenever we have new customers they are able to contact us easily through email/chat/slack. The Pylon team is also super responsive and great to work with - I migrated our support chat from Intercom to Pylon and they helped me through the process. Review collected by and hosted on G2.com.

Minor bugs but nothing breaking/functionally impacting my day-to-day Review collected by and hosted on G2.com.

Pylon is really easy to use and helps to keep on top of Slack support in a structured way. It's enjoyable and simple to configure. Review collected by and hosted on G2.com.

Takes a little bit of time to get used to and I sometimes bounce in and out between it and the original Slack question, but is definitely worth it when handling Slack requests at scale. Review collected by and hosted on G2.com.

Pylon is useful to keep track of our Slack community of over 10K users, and not missing old replies in threads from long ago. Review collected by and hosted on G2.com.

The performance can be a bit laggy when updating statuses. Review collected by and hosted on G2.com.

It's intuitive to use and easy to create different rules and triggers for tickets to route where they need to. It's helped to standarize customer support requests and processes. Support is responsive and it's a daily tool useful in many scenarios. Integrating with other tools is simple and straightforward Review collected by and hosted on G2.com.

Some features could work better such as notifications and reassignment of old chats assigned to offline agents. Review collected by and hosted on G2.com.

The Pylon team is consistently willing to listen to product feedback and innovate to meet our needs. Rather than building a subpar product where apps have to be purchased to get the product to best serve your team, as is the case for many support platforms, Pylon is focusing on building an excellent base product with features such as round robin assignment, AI infused workflows, etc., natively. Review collected by and hosted on G2.com.

As one would expect, a newer product does mean there are potential UX improvements or features that haven't yet been considered. There are opportunities for improvement in that realm. Review collected by and hosted on G2.com.

Its easy to setup an help me manage customer issues well Review collected by and hosted on G2.com.

Not much, Everything works great in the platform Review collected by and hosted on G2.com.

- Slack Channel Integration: Being able to get notifications whenever a customer responds to an arbitrary thread allows us to make sure we don't leave questions unanswered. This translates to happy customers and less churn!

- Automatic kanban board: Pylon uses AI to organize each support thread into a state. This is helpful so that we don't have to manually triage the messages that are coming in. Review collected by and hosted on G2.com.

- Modularity: Pylon has a lot of features but for our simple use case we only need the Kanban board + centralized slack channel. Would be great if we didn't have to subscribe to the whole product for a simple use case. Review collected by and hosted on G2.com.

The ability to work in a simple format across multiple integrations with a dynamic team Review collected by and hosted on G2.com.

Some additional customization would be helpful Review collected by and hosted on G2.com.

Integration to Linear

Slack native and support for Slack based support operations

Responsive to feature requests and quick turn around

Responsive executive team Review collected by and hosted on G2.com.

Only option is to sign in via Slack

No mobile application (yet, but it's coming eventually I think) Review collected by and hosted on G2.com.

At our company, we work very closely with the Pylon team, and they're always receptive to feedback and improving the app based on our recommendations! App is awesome and easy to use, I live and breathe Pylon! Can't imagine my D2D without it. Review collected by and hosted on G2.com.

Some new features can be a little bit inconvenient at times, but nothing major! Review collected by and hosted on G2.com.