Slack integration. Good support. AI features. Review collected by and hosted on G2.com.

Frontier software: there are some rough edges. There are some missing core features you expect in mature software. There are some strange UX decisions that I perceive as early technical or UX debt in a new, innovative product. Review collected by and hosted on G2.com.

Pylon is such a pleasure to use that customer support feels like a game I enjoy playing. Every issue is in one place, neatly organized, and can be responded to quickly with ease. What superhuman did for my email, pylon has done for our support operations, and the latter is a helluva lot more important. Review collected by and hosted on G2.com.

I have not encountered any downsides -- I'm eager to see the product mature and add an even greater feature set. Review collected by and hosted on G2.com.

- Product is genuinely amazing and such a delight to use

- Your CS team! Donal rocks. Promote him.

- Appreciate the invite to the Founder Led Marketing series dinner, Nitya really enjoyed. Review collected by and hosted on G2.com.

- UI changed and that is really confusing. Lots of tabs in the Settings page. Runbooks need to go Review collected by and hosted on G2.com.

I like the Slack integration and having the ability to open tickets from Slack Review collected by and hosted on G2.com.

The Teams integration is extremely wonky, and it's hard to avoid opening tickets that are not actual tickets from the Slack/Teams integration Review collected by and hosted on G2.com.

The ability to connect to literally anything (slack in particular) + the account management features. Pylon has allowed us to grow to +150 B2B 3PL clients with a very small, lean team Review collected by and hosted on G2.com.

I have no bad things to say. Every update or change we needed, was eventually built. Review collected by and hosted on G2.com.

Pylon is incredibly user friendly and easy to set up. I particularly like their integration options with HubSpot and Linear! Their customer support is also very helpful. Review collected by and hosted on G2.com.

Customization options are still limited and their reporting can be a little difficult to interpret without some guidance. Review collected by and hosted on G2.com.

We've been really happy with Pylon. Their dashboard is clean, intuitive, and makes it easy for both leadership and the broader team to understand what everyone is working on. It’s been especially helpful for visibility across the org.

What really stands out is their Slack automation and SLA triggers—they’re the best we’ve used by far. They’ve saved us a ton of manual follow-ups and helped keep everyone on track without being intrusive.

Overall, Pylon has become a core part of our workflow and we’d definitely recommend it to teams looking to streamline internal communication and task tracking. Review collected by and hosted on G2.com.

There are a couple of areas for improvement: we’d love to see support for resizing inline images in the portal, and their email threading could benefit from a collapse feature to make long threads easier to navigate. Review collected by and hosted on G2.com.

Many features so you can use what you need and ignore the ones that may be over complicating things. Review collected by and hosted on G2.com.

There is a learning curve, although small. But they also have material to help. Review collected by and hosted on G2.com.

Intuitive case workflow management with flexible rules and filtering Review collected by and hosted on G2.com.

Nothing major to dislike from my side. Customer Response case flows were a bit confusing initially Review collected by and hosted on G2.com.

Easy to use, excellent UI, webhooks and APIs are super useful to build apps around it. Review collected by and hosted on G2.com.

nothing to add, i don't think there's anything to dislike. Review collected by and hosted on G2.com.