--- title: Pylon Reviews meta\_title: 'Pylon Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Pylon works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 111 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Pylon Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Pylon's platform extremely **user-friendly** , enhancing efficiency and simplifying team collaboration through its intuitive design. [(9 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1230143&qs=pros-and-cons#reviews) Users love the **ease of use and organizational capabilities** of Pylon for efficient case management and support. [(6 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1227495&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Pylon, enhancing team alignment and productivity through automated systems and reporting dashboards. [(6 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1229263&qs=pros-and-cons#reviews) Users find Pylon's **intuitive interface and Slack integration** enhance support operations and team collaboration significantly. [(6 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1230272&qs=pros-and-cons#reviews) Users value the **timely and agile customer support** provided by Pylon through integrated communication in Slack. [(5 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1230907&qs=pros-and-cons#reviews) Users note the **missing features** in Pylon, such as improved AI analytics, email threading, and image resizing support. [(5 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1225882&qs=pros-and-cons#reviews) Users find the **complex setup** of Pylon cumbersome initially, but it eases with custom views for better usability. [(2 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1227746&qs=pros-and-cons#reviews) Users find **email issues** concerning, as support ticket management and email threading need significant improvements. [(2 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=2231519&qs=pros-and-cons#reviews) Users find **limited customization** options in Pylon, particularly on mobile, which affects their overall usability experience. [(2 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1227238&qs=pros-and-cons#reviews) Users find Pylon has **limited features** , particularly with customizable forms not indicating users' locations within the platform. [(2 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1228570&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Pylon ##### 1. Ease of Use Users find Pylon's platform extremely **user-friendly** , enhancing efficiency and simplifying team collaboration through its intuitive design. [ See 9 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1230143&qs=pros-and-cons#reviews) See Related User Reviews ![Jay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay D.") JD Jay D. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and Comprehensive B2B Support with Pylon" What do you like about Pylon? Pylon has improved a lot with the recent AI features they released. One of the most useful things is that it can now look at previous similar issues a ![Daniel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel L.") DL Daniel L. Small-Business (50 or fewer emp.) 5.0/5 "Is likely I'd recommend it beacause is intuitive, is really useful and easy to use" What do you like about Pylon? Beyond the interface, I've really come to value the automated notification system: it keeps our team aligned without manual check-ins. The reporti ##### 2. Case Management Users love the **ease of use and organizational capabilities** of Pylon for efficient case management and support. [ See 6 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1227495&qs=pros-and-cons#reviews) See Related User Reviews ![Jay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay D.") JD Jay D. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and Comprehensive B2B Support with Pylon" What do you like about Pylon? Pylon has improved a lot with the recent AI features they released. One of the most useful things is that it can now look at previous similar issues a ![April W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "April W.") AW April W. Small-Business (50 or fewer emp.) 4.0/5 "Centralized Customer Management and Insightful Analytics" What do you like about Pylon? What I like best about Pylon is that it keeps all customer requests in one centralized place, making it easy to manage and respond efficiently. The ab ##### 3. Efficiency Users appreciate the **efficiency** of Pylon, enhancing team alignment and productivity through automated systems and reporting dashboards. [ See 6 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1229263&qs=pros-and-cons#reviews) See Related User Reviews ![Jay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay D.") JD Jay D. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and Comprehensive B2B Support with Pylon" What do you like about Pylon? Pylon has improved a lot with the recent AI features they released. One of the most useful things is that it can now look at previous similar issues a ![Daniel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel L.") DL Daniel L. Small-Business (50 or fewer emp.) 5.0/5 "Is likely I'd recommend it beacause is intuitive, is really useful and easy to use" What do you like about Pylon? Beyond the interface, I've really come to value the automated notification system: it keeps our team aligned without manual check-ins. The reporti ##### 4. Helpful Users find Pylon's **intuitive interface and Slack integration** enhance support operations and team collaboration significantly. [ See 6 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1230272&qs=pros-and-cons#reviews) See Related User Reviews ![Theodora C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theodora C.") TC Theodora C. Mid-Market (51-1000 emp.) 5.0/5 "A must have tool" What do you like about Pylon? I love how now I can keep track of all my conversations with the customers, I can leave internal notes with details so that the entire team has all t ![April W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "April W.") AW April W. Small-Business (50 or fewer emp.) 4.0/5 "Centralized Customer Management and Insightful Analytics" What do you like about Pylon? What I like best about Pylon is that it keeps all customer requests in one centralized place, making it easy to manage and respond efficiently. The ab ##### 5. Customer Support Users value the **timely and agile customer support** provided by Pylon through integrated communication in Slack. [ See 5 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1230907&qs=pros-and-cons#reviews) See Related User Reviews ![Simon K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon K.") SK Simon K. Small-Business (50 or fewer emp.) 5.0/5 "Pylon is amazing" What do you like about Pylon? Pylon gets better every day and is one of our team's favorite support tools ![Harry A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry A.") HA Harry A. Small-Business (50 or fewer emp.) 5.0/5 "Pylon is a gamechanger: Low friction for customers, low effort for my team." What do you like about Pylon? Pylon is such a pleasure to use that customer support feels like a game I enjoy playing. Every issue is in one place, neatly organized, and can be res ### 5 Cons or Disadvantages of Pylon ##### 1. Missing Features Users note the **missing features** in Pylon, such as improved AI analytics, email threading, and image resizing support. [ See 5 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1225882&qs=pros-and-cons#reviews) See Related User Reviews ![Jay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay D.") JD Jay D. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and Comprehensive B2B Support with Pylon" What do you dislike about Pylon? Pylon has improved a lot recently, especially around Microsoft integrations. The Teams integration and broadcasting features are much smoother now com ![Rebeca T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebeca T.") RT Rebeca T. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Design with Customizable Efficiency" What do you dislike about Pylon? The customizable forms don't show me where in the platform the user is. They could tell me the URL of where the user is in the platform like the chat ##### 2. Complex Setup Users find the **complex setup** of Pylon cumbersome initially, but it eases with custom views for better usability. [ See 2 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1227746&qs=pros-and-cons#reviews) See Related User Reviews ![Jay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay D.") JD Jay D. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and Comprehensive B2B Support with Pylon" What do you dislike about Pylon? Pylon has improved a lot recently, especially around Microsoft integrations. The Teams integration and broadcasting features are much smoother now com ![April W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "April W.") AW April W. Small-Business (50 or fewer emp.) 4.0/5 "Centralized Customer Management and Insightful Analytics" What do you dislike about Pylon? Getting Pylon fully set up and working exactly as needed can feel a bit cumbersome at first, and it can be noisy with a high volume of activity. That ##### 3. Email Issues Users find **email issues** concerning, as support ticket management and email threading need significant improvements. [ See 2 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=2231519&qs=pros-and-cons#reviews) See Related User Reviews ![Eliott L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eliott L.") EL Eliott L. Small-Business (50 or fewer emp.) 3.5/5 "Great support tool for slack" What do you dislike about Pylon? It doesn't cover all our bases-- we need to handle support tickets on email as well. ![Dabao G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dabao G.") DG Dabao G. Small-Business (50 or fewer emp.) 5.0/5 "Powerful Slack Automation & Intuitive Dashboard" What do you dislike about Pylon? There are a couple of areas for improvement: we’d love to see support for resizing inline images in the portal, and their email threading could benefi ##### 4. Limited Customization Users find **limited customization** options in Pylon, particularly on mobile, which affects their overall usability experience. [ See 2 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1227238&qs=pros-and-cons#reviews) See Related User Reviews ![Jay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay D.") JD Jay D. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and Comprehensive B2B Support with Pylon" What do you dislike about Pylon? Pylon has improved a lot recently, especially around Microsoft integrations. The Teams integration and broadcasting features are much smoother now com ![Daniel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel L.") DL Daniel L. Small-Business (50 or fewer emp.) 5.0/5 "Is likely I'd recommend it beacause is intuitive, is really useful and easy to use" What do you dislike about Pylon? While the feature set is strong, the initial dashboard load time can be sluggish during peak hours. Optimizing performance for larger datasets would b ##### 5. Limited Features Users find Pylon has **limited features** , particularly with customizable forms not indicating users' locations within the platform. [ See 2 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1228570&qs=pros-and-cons#reviews) See Related User Reviews ![Rebeca T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebeca T.") RT Rebeca T. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Design with Customizable Efficiency" What do you dislike about Pylon? The customizable forms don't show me where in the platform the user is. They could tell me the URL of where the user is in the platform like the chat ![Riley S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Riley S.") RS Riley S. Mid-Market (51-1000 emp.) 4.0/5 "Pylon allows us to meet our customers where they need us most" What do you dislike about Pylon? The newness of Pylon can be challenging. As a new tool and a new company, at times there are instances where a feature or functionality is still getti ![Umesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umesh K.") UK Umesh K. Scout Small-Business (50 or fewer emp.) 12/29/2023 "Essential Software for Handling Customer Communications in Slack" 5/5 What do you like best about Pylon? Pylon has significantly eased the challenge of handling the influx of customer requests as we integrate new customers and continue supporting existing ones through Slack. This tool has simplified the tracking of various customer requests, contributing to an outstanding customer experience (CX) as our company grows. What I particularly appreciate is the ability to assign requests and collaborate internally without the need to involve team members directly in customer conversations. We are utilizing its tag management features to detect trends for better customer service, and the channel/global settings offer the necessary flexibility for scaling. The team behind Pylon has been excellent to collaborate with, clearly dedicated to their mission of resolving Slack-related challenges! Review collected by and hosted on G2.com. What do you dislike about Pylon? As with any new tool, there are additional features that would be beneficial. However, the Pylon team is very open to feedback and consistently introduces significant new features. Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? Pylon is empowering our Customer Success team to effectively assist our customers via Slack, ensuring that every request is addressed and resolved promptly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/5/2024 "Slack-first Support" 5/5 What do you like best about Pylon? Simple, intuitive support interface. Communicate and manage your Issues in Slack. Your entire company has visibility and you don't have to switch systems constantly to sync data or update statuses. Great customer support from the Pylon team as well. Review collected by and hosted on G2.com. What do you dislike about Pylon? Integration of Slack with MSFT Teams via Pylon is limited, but that's more to do with limitations of Teams than Pylon. Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? Customers want to work in Slack. We work in Slack. Pylon lets us support our customers where they want to communicate with us. We love not having to use an additional, traditional "ticketing" system. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Daniel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel C.") DC Daniel C. CEO Small-Business (50 or fewer emp.) 8/12/2024 "Pylon Rocks" 5/5 What do you like best about Pylon? Easiest customer support software I've used Review collected by and hosted on G2.com. What do you dislike about Pylon? Missing a couple of features here and there but the team is great at shipping Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? Helps us resolve customer tickets in a timely manner Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/30/2024 "Great CS, easy to use, no one else does this" 4.5/5 What do you like best about Pylon? Unified support view is incredible and allows us to meet all of our customers exactly where they are Review collected by and hosted on G2.com. What do you dislike about Pylon? no negative feedback about the app or the team Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? We use Pylon as our \*only\* interface for support across the entire organization Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/25/2024 "Great tool for devtool startups!" 4.5/5 What do you like best about Pylon? Ability to manage everything in slack, communication, support tickets, broadcast etc. Review collected by and hosted on G2.com. What do you dislike about Pylon? There are some challenges because of Slack limitation around broadcasting in slack threads. Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? Broadcasting to updates customers about changelogs, feature announcement etc. Better manage support tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AW Andrea W. Mid-Market (51-1000 emp.) 3/3/2024 "The new Zendesk.. but better!" 5/5 What do you like best about Pylon? I absolutely love how Pylon integrates with Slack Connect. It's fantastic to manage customer conversations right where we're already working. Adding Email into the mix means we catch every message, making our support super responsive and accessible. Review collected by and hosted on G2.com. What do you dislike about Pylon? Setup could be smoother but after onboarding it’s been great! Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? Pylon has made handling customer support through Slack a breeze. With efficient routing and SLA tracking, we're not just answering queries; we're providing timely, informed support. It's like we've got a backstage pass to faster, more personalized customer service, keeping everyone happy and coming back for more. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Derek J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek J.") DJ Derek J. Small-Business (50 or fewer emp.) 11/10/2023 "Must-have tool in your Customer Success arsenal" 5/5 What do you like best about Pylon? Pylon has greatly upleveled our approach to customer support and success on Slack. Its ability to oversee and triage support requests in Slack channels is impressive. The AI Conversation Bundling feature, which organizes chat messages into meaningful conversations, has been a game-changer for our pod of CSMs and their efficiency. Plus, the integration with our CRM and support systems, ensuring all customer interactions are logged and actionable, has been crutial to our CSM playbook. Review collected by and hosted on G2.com. What do you dislike about Pylon? Not too much to say here. It took a modicum of time to kickstar and learn the initial setup and integration with our existing systems. Though their team has been a great help. Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? The backbone of Customer Success at our company is run on Slack. Pylon has solved our challenge of managing and scaling customer communications within Slack. Previously, tracking and responding to customer queries across hundreds of Slack channels was time-consuming and prone to oversights. Now, with Pylon, we have streamlined this process, saving hours of CSM time daily. The visibility it provides into customer interactions has also been valuable for our entire team, from support to engineering too see what cutomers are/are not getting value from. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 9/19/2024 "Great tracking tool" 5/5 What do you like best about Pylon? That its one place for tacking everything customer support. Review collected by and hosted on G2.com. What do you dislike about Pylon? Another dashboard to look at and the slack integration is okayish. Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? Trcaking and ensuring we don't miss any customer requests Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andrew L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew L.") AL Andrew L. CTO Small-Business (50 or fewer emp.) 1/4/2024 "Pylon is Our Secret Sauce for Slack and Teams" 5/5 What do you like best about Pylon? Pylon has been a game-changer. It allows us to have a unified platform for managing customer interactions across Slack Connect, Microsoft Teams, and Email. This unification not only streamlines our workflow but also ensures that no customer query goes unnoticed. Additionally, the integration with Salesforce is invaluable, allowing us to view live Salesforce plan data while addressing customer issues and to sync our activity data for running effective RevOps workflows. Review collected by and hosted on G2.com. What do you dislike about Pylon? Nothing really to complain about. We love it. Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? Before Pylon, we struggled with disseminating product updates efficiently, managing customer requests scattered across different platforms, and lacked basic support tooling like issue assignment and SLA alerts. Pylon addressed these pain points effectively. The ability to broadcast updates to multiple channels, segment them based on Salesforce fields, and leverage advanced support features has significantly improved our response and resolution times. Moreover, the detailed metrics on issue volume and customer engagement have been crucial in enhancing our support. The synchronization with Salesforce has enabled us to set up RevOps workflows, like tracking engagement with prospects and customers, which has been instrumental in our growth and customer retention strategies. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Akash S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akash S.") AS Akash S. CEO Small-Business (50 or fewer emp.) 1/3/2024 "Pylon has allowed us to scale our customers in Slack" 5/5 What do you like best about Pylon? Their customer support is the best of any of our vendors. We have a shared Slack channel with them and they almost always respond within minutes to our requests. The team is also very transparent about what they will or will not be building. We've had experiences with other vendors who say that have something or will build it soon, but it never materializes. The Pylon team is honest and straightforward which makes working with them a pleasure. Review collected by and hosted on G2.com. What do you dislike about Pylon? There isn't anything to dislike at this point. As we scale more we'll see if there's anything we need that they don't yet have but so far so good. Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? As we began to scale we worried that we'd no longer be able to offer shared Slack channels to customers. With Pylon, we now feel comfortable always offering it as an option to customers we want to keep close. This is essential for us because we sell to developers, who love to talk to us on Slack. Review collected by and hosted on G2.com. 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