--- title: Pylon Reviews meta\_title: 'Pylon Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Pylon works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 111 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Pylon Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Pylon's platform extremely **user-friendly** , enhancing efficiency and simplifying team collaboration through its intuitive design. [(9 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1230143&qs=pros-and-cons#reviews) Users love the **ease of use and organizational capabilities** of Pylon for efficient case management and support. [(6 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1227495&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Pylon, enhancing team alignment and productivity through automated systems and reporting dashboards. [(6 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1229263&qs=pros-and-cons#reviews) Users find Pylon's **intuitive interface and Slack integration** enhance support operations and team collaboration significantly. [(6 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1230272&qs=pros-and-cons#reviews) Users value the **timely and agile customer support** provided by Pylon through integrated communication in Slack. [(5 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1230907&qs=pros-and-cons#reviews) Users note the **missing features** in Pylon, such as improved AI analytics, email threading, and image resizing support. [(5 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1225882&qs=pros-and-cons#reviews) Users find the **complex setup** of Pylon cumbersome initially, but it eases with custom views for better usability. [(2 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1227746&qs=pros-and-cons#reviews) Users find **email issues** concerning, as support ticket management and email threading need significant improvements. [(2 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=2231519&qs=pros-and-cons#reviews) Users find **limited customization** options in Pylon, particularly on mobile, which affects their overall usability experience. [(2 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1227238&qs=pros-and-cons#reviews) Users find Pylon has **limited features** , particularly with customizable forms not indicating users' locations within the platform. [(2 mentions)](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1228570&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Pylon ##### 1. Ease of Use Users find Pylon's platform extremely **user-friendly** , enhancing efficiency and simplifying team collaboration through its intuitive design. [ See 9 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1230143&qs=pros-and-cons#reviews) See Related User Reviews ![Jay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay D.") JD Jay D. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and Comprehensive B2B Support with Pylon" What do you like about Pylon? Pylon has improved a lot with the recent AI features they released. One of the most useful things is that it can now look at previous similar issues a ![Daniel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel L.") DL Daniel L. Small-Business (50 or fewer emp.) 5.0/5 "Is likely I'd recommend it beacause is intuitive, is really useful and easy to use" What do you like about Pylon? Beyond the interface, I've really come to value the automated notification system: it keeps our team aligned without manual check-ins. The reporti ##### 2. Case Management Users love the **ease of use and organizational capabilities** of Pylon for efficient case management and support. [ See 6 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1227495&qs=pros-and-cons#reviews) See Related User Reviews ![Jay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay D.") JD Jay D. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and Comprehensive B2B Support with Pylon" What do you like about Pylon? Pylon has improved a lot with the recent AI features they released. One of the most useful things is that it can now look at previous similar issues a ![April W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "April W.") AW April W. Small-Business (50 or fewer emp.) 4.0/5 "Centralized Customer Management and Insightful Analytics" What do you like about Pylon? What I like best about Pylon is that it keeps all customer requests in one centralized place, making it easy to manage and respond efficiently. The ab ##### 3. Efficiency Users appreciate the **efficiency** of Pylon, enhancing team alignment and productivity through automated systems and reporting dashboards. [ See 6 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1229263&qs=pros-and-cons#reviews) See Related User Reviews ![Jay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay D.") JD Jay D. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and Comprehensive B2B Support with Pylon" What do you like about Pylon? Pylon has improved a lot with the recent AI features they released. One of the most useful things is that it can now look at previous similar issues a ![Daniel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel L.") DL Daniel L. Small-Business (50 or fewer emp.) 5.0/5 "Is likely I'd recommend it beacause is intuitive, is really useful and easy to use" What do you like about Pylon? Beyond the interface, I've really come to value the automated notification system: it keeps our team aligned without manual check-ins. The reporti ##### 4. Helpful Users find Pylon's **intuitive interface and Slack integration** enhance support operations and team collaboration significantly. [ See 6 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1230272&qs=pros-and-cons#reviews) See Related User Reviews ![Theodora C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theodora C.") TC Theodora C. Mid-Market (51-1000 emp.) 5.0/5 "A must have tool" What do you like about Pylon? I love how now I can keep track of all my conversations with the customers, I can leave internal notes with details so that the entire team has all t ![April W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "April W.") AW April W. Small-Business (50 or fewer emp.) 4.0/5 "Centralized Customer Management and Insightful Analytics" What do you like about Pylon? What I like best about Pylon is that it keeps all customer requests in one centralized place, making it easy to manage and respond efficiently. The ab ##### 5. Customer Support Users value the **timely and agile customer support** provided by Pylon through integrated communication in Slack. [ See 5 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1230907&qs=pros-and-cons#reviews) See Related User Reviews ![Simon K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon K.") SK Simon K. Small-Business (50 or fewer emp.) 5.0/5 "Pylon is amazing" What do you like about Pylon? Pylon gets better every day and is one of our team's favorite support tools ![Harry A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry A.") HA Harry A. Small-Business (50 or fewer emp.) 5.0/5 "Pylon is a gamechanger: Low friction for customers, low effort for my team." What do you like about Pylon? Pylon is such a pleasure to use that customer support feels like a game I enjoy playing. Every issue is in one place, neatly organized, and can be res ### 5 Cons or Disadvantages of Pylon ##### 1. Missing Features Users note the **missing features** in Pylon, such as improved AI analytics, email threading, and image resizing support. [ See 5 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1225882&qs=pros-and-cons#reviews) See Related User Reviews ![Jay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay D.") JD Jay D. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and Comprehensive B2B Support with Pylon" What do you dislike about Pylon? Pylon has improved a lot recently, especially around Microsoft integrations. The Teams integration and broadcasting features are much smoother now com ![Rebeca T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebeca T.") RT Rebeca T. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Design with Customizable Efficiency" What do you dislike about Pylon? The customizable forms don't show me where in the platform the user is. They could tell me the URL of where the user is in the platform like the chat ##### 2. Complex Setup Users find the **complex setup** of Pylon cumbersome initially, but it eases with custom views for better usability. [ See 2 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1227746&qs=pros-and-cons#reviews) See Related User Reviews ![Jay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay D.") JD Jay D. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and Comprehensive B2B Support with Pylon" What do you dislike about Pylon? Pylon has improved a lot recently, especially around Microsoft integrations. The Teams integration and broadcasting features are much smoother now com ![April W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "April W.") AW April W. Small-Business (50 or fewer emp.) 4.0/5 "Centralized Customer Management and Insightful Analytics" What do you dislike about Pylon? Getting Pylon fully set up and working exactly as needed can feel a bit cumbersome at first, and it can be noisy with a high volume of activity. That ##### 3. Email Issues Users find **email issues** concerning, as support ticket management and email threading need significant improvements. [ See 2 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=2231519&qs=pros-and-cons#reviews) See Related User Reviews ![Eliott L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eliott L.") EL Eliott L. Small-Business (50 or fewer emp.) 3.5/5 "Great support tool for slack" What do you dislike about Pylon? It doesn't cover all our bases-- we need to handle support tickets on email as well. ![Dabao G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dabao G.") DG Dabao G. Small-Business (50 or fewer emp.) 5.0/5 "Powerful Slack Automation & Intuitive Dashboard" What do you dislike about Pylon? There are a couple of areas for improvement: we’d love to see support for resizing inline images in the portal, and their email threading could benefi ##### 4. Limited Customization Users find **limited customization** options in Pylon, particularly on mobile, which affects their overall usability experience. [ See 2 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1227238&qs=pros-and-cons#reviews) See Related User Reviews ![Jay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay D.") JD Jay D. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and Comprehensive B2B Support with Pylon" What do you dislike about Pylon? Pylon has improved a lot recently, especially around Microsoft integrations. The Teams integration and broadcasting features are much smoother now com ![Daniel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel L.") DL Daniel L. Small-Business (50 or fewer emp.) 5.0/5 "Is likely I'd recommend it beacause is intuitive, is really useful and easy to use" What do you dislike about Pylon? While the feature set is strong, the initial dashboard load time can be sluggish during peak hours. Optimizing performance for larger datasets would b ##### 5. Limited Features Users find Pylon has **limited features** , particularly with customizable forms not indicating users' locations within the platform. [ See 2 mentions ](https://www.g2.com/products/pylon-pylon/reviews?filters%5Bsentiment_snippet%5D=1228570&qs=pros-and-cons#reviews) See Related User Reviews ![Rebeca T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebeca T.") RT Rebeca T. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Design with Customizable Efficiency" What do you dislike about Pylon? The customizable forms don't show me where in the platform the user is. They could tell me the URL of where the user is in the platform like the chat ![Riley S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Riley S.") RS Riley S. Mid-Market (51-1000 emp.) 4.0/5 "Pylon allows us to meet our customers where they need us most" What do you dislike about Pylon? The newness of Pylon can be challenging. As a new tool and a new company, at times there are instances where a feature or functionality is still getti ![Keegan O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keegan O.") KO Keegan O. Chief Revenue Officer (CRO) Small-Business (50 or fewer emp.) 1/2/2024 "Pylon is great for our CS team" 5/5 What do you like best about Pylon? Honestly, Pylon has been a lifesaver. I love how it’s made chatting with customers on Slack so much easier. We used to miss messages and get overwhelmed, but now, everything’s organized and easy to find. It's like having an extra set of hands helping us out. Review collected by and hosted on G2.com. What do you dislike about Pylon? If I had to nitpick, I’d say the learning curve was a bit steep at the start. There’s a ton of features, which is great, but it was a bit much to take in all at once. Maybe some step-by-step guides or videos for newbies would be handy? Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? Pylon has totally changed the game for us in terms of handling customer chats. We used to be all over the place, losing track of conversations. Now, every message gets the attention it deserves. It’s made our team way more efficient and, honestly, our customers can tell the difference. They’re happier, and so are we! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Nicholas R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas R.") NR Nicholas R. Small-Business (50 or fewer emp.) 1/9/2024 "The best purchase we made in 2023" 5/5 What do you like best about Pylon? It helps us track all of our customer Slack conversations in one place and does a great job at grouping messages together (even when unthreaded) into tracked issues. Review collected by and hosted on G2.com. What do you dislike about Pylon? Very happy with Pylon so far! Great product! Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? Almost all of our prospects AND customers talk to us over Slack Connect. At some point (~10-15 customer requests per day) we started to drop messages because it was too difficult to track everything. We started looking for solutions and then saw Pylon on LinkedIn. It has completely solved our scaling pains and given us a way to track all prospect and customer issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Raj B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raj B.") RB Raj B. Small-Business (50 or fewer emp.) 1/6/2024 "Switched from Zendesk to Pylon" 5/5 What do you like best about Pylon? It allows us to track customer issues across all the places we chat with customers including Slack, Microsoft Teams, and Email. I didn’t realize you could set something up this seamlessly. Review collected by and hosted on G2.com. What do you dislike about Pylon? A guide on “understanding Pylon” for Zendesk users could’ve been helpful for the transition phase but other than that the team loves it! Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? The switch to Pylon has solved a multitude of problems for us. Firstly, the integration with Slack, Teams, and Email has streamlined our customer communications immensely. We're no longer juggling between platforms, which has significantly reduced our response times and improved overall customer satisfaction. Secondly, Pylon’s ability to organize and prioritize conversations has helped us maintain a better overview of our customer interactions, ensuring that no query goes unnoticed. It's a smoother, more efficient system that has undoubtedly elevated our customer support quality. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Han W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Han W.") HW Han W. CEO Small-Business (50 or fewer emp.) 11/10/2023 "We could not run our support without Pylon" 5/5 What do you like best about Pylon? They allow us to track all Slack Connect, Slack Community, and Email support all out of one place. Before it was a complete mess. Support issues were being sent in from all three channels and there was little to no process. It was not scalable. Pylon has changed that. Now every issue is tracked, has an SLA, can be assigned, and so much more. So happy we found them. Review collected by and hosted on G2.com. What do you dislike about Pylon? They ship quickly and don’t always update their docs so it’s hard to keep track of what we can use! I often find out about new features way after release. Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? It helps us meet our customers on the new platforms they expect to chat with us on (Slack Connect, Community, and Email. This is huge for customer happiness! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andrew L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew L.") AL Andrew L. Small-Business (50 or fewer emp.) 12/24/2023 "Pylon unified our customer issues across Slack and Teams" 5/5 What do you like best about Pylon? That it works not just with Slack, but Teams as well. Most of our customers are enterprise businesses using Teams. Providing support via Teams was a huge pain point before. Now we just answer all questions out of Pylon. Review collected by and hosted on G2.com. What do you dislike about Pylon? It’s great, no complaints so far! They are a relatively new startup so I'm excited to see them ship more features to help replace our other support tools. Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? We’re an enterprise SaaS product that’s extremely hightouch so we offer Slack and Microsoft Teams channels to all of our customers. Pylon allows us to create structure and unification around customer issues that come in through either channel. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 12/28/2023 "Amazing for managing customers on Slack!" 5/5 What do you like best about Pylon? Pylon has significantly streamlined our ability to assist our prospects and customers on Slack. We use it everyday to simplify our process for managing customer issues effectively, ensuring we don't overlook anything. I also love how discreet it is - it doesn't come across as automated messaging at all. Our teams now spend less time navigating through countless channels daily to track messages. Also, their support is incredible. They offered us a Slack channel we can always get in touch with the team through which also made our implementation and integration very smooth. Review collected by and hosted on G2.com. What do you dislike about Pylon? Haven’t encountered anything they don’t do that we need yet! Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? Pylon plays a crucial role in aiding our customers, ensuring they have a smooth experience while implementing our product. It also allows us to refine and enhance response and resolution times because we now have visibility. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 12/28/2023 "Pylon: An Excellent Choice for Slack-Based Support" 5/5 What do you like best about Pylon? Pylon has upgraded our approach to managing our Slack support. They’ve been incredible from the testing phase to contracting and implementation, the process was exceptionally smooth. The support we received both before and after the purchase has been outstanding, facilitating seamless integration and maintenance. We now efficiently handle dozens of tickets daily through Pylon. Both our support team and users have praised the system for its user-friendliness and unobtrusive nature. The Pylon team is actively incorporating our feedback into the ongoing development of the product, which makes me very optimistic about its future. Review collected by and hosted on G2.com. What do you dislike about Pylon? I haven't encountered any significant drawbacks. Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? Pylon is both our system of engagement and system of record. Initially there was some hesitation on moving all of our support workflows into Pylon but we haven’t looked back since. The product and team are absolutely incredible! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alan Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan Z.") AZ Alan Z. Small-Business (50 or fewer emp.) 1/2/2024 "Makes managing customers on Slack easy" 5/5 What do you like best about Pylon? It allows us to actually meet our customers on Slack. Before Pylon I wasn’t sure that we’d be able to talk to our customers over Slack Connect channels at scale. Now I feel confident we could scale to hundreds of channels which will make our customers happy and help us close more deals. Review collected by and hosted on G2.com. What do you dislike about Pylon? I still feel like I’m learning about new features every time I use it, so more customer education on everything available would be great! Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? Our CS team has an easy way to track customer issues, send product updates to customers, sync activities to our CRM, and turn conversations into Jira tickets for our internal team. It’s making us a lot more efficient overall and gives me hope that having our customers on Slack will actually scale. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SS Spencer S. Small-Business (50 or fewer emp.) 11/13/2023 "Easy to Use Product to Scale Customer Success" 5/5 What do you like best about Pylon? Our company uses a high-touch customer model which makes Slack-based communication critical to our operating model. However, it's difficult to manage many Slack channels at once. As an executive I lose visibility into inbound and outbound traffic (i.e. SLAs), it's cumbersome to send out mass communications, and we need to ensure that high severity issues are escalated appropriately. Pylon solves all three of these problems for us in an easy to use fashion. Review collected by and hosted on G2.com. What do you dislike about Pylon? I would love to see Pylon replace Zendesk. We have Zendesk today out of necessity to support escalations through customer channels. These escalations go to PagerDuty and JIRA. Zendesk has not seen any product innovation for the past 5 years so I'm keen to find a new best of breed product for my support organization. As of now, Pylon can't cover the full surface area of Zendesk's feature set, but I'm hoping they can close this gap in the next year. Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? Pylon allows us to: 1. Manage mass communications to all our customers and partners through Slack without having to copy/paste every single message. 2. Gives us insight into inbound and outbound customer messaging via their analytics offering. 3. Manage customer escalations to the rest of our Customer Success stack. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Matthew Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew Q.") MQ Matthew Q. Small-Business (50 or fewer emp.) 11/10/2023 "Amazing product, even better team - tool has changed the way we work with customers" 5/5 What do you like best about Pylon? Pylon has pretty much changed the customer support the game for us. We use Pylon's Kanban board as a complete replacement for looking through Slack now. We can assign, follow up, track, and even auto tag questions with specific tags. The AI feature to auto adjust the status of tickets (From waiting on us, waiting on them, and closed) is also huge. We want to be able to respond and resolve questions in our slack community in minutes - without Pylon i'm not sure if that would have been possible as we continue to scale. They've also implemented some awesome keyboard shortcuts to give it the feel of Superhuman's inbox. I've been blown away by the team's ability to ship out fixes/features fast and at an extremely high volume. Review collected by and hosted on G2.com. What do you dislike about Pylon? These are all already works in progress but: - Accuracy of AI tags and AI status changes - Speed of flipping through Kanban (Would love for it to be as fast a Slack) Review collected by and hosted on G2.com. What problems is Pylon solving and how is that benefiting you? We've been using a slack community as a way for our users to reach out to us directly for support. With 4500+ members, and hundreds of tickets (Slack messages) a week from customers, we were having the following issues: 1. Making sure everything was responded to and followed up with 2. Extracting insights from all of the messages we get 3. Measuring our effectiveness in resolve questions (and how long those took). As awesome as Slack is, it's not built to be a ticketing system - but we want to keep the community for the ease it provides to users. Pylon has solved all of the issues above + provided value we hadn't even though of initially. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/pylon-pylon/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [digital asset management platforms](https://www.g2.com/discussions/digital-asset-management-platforms-what-s-your-favorite)[Which lead retrieval software works best for a trade show booth where multiple sales reps are scanning badges and you need all the data in one place instantly?](https://www.g2.com/discussions/which-lead-retrieval-software-works-best-for-a-trade-show-booth-where-multiple-sales-reps-are-scanning-badges-and-you-need-all-the-data-in-one-place-instantly)[Classroom Messaging](https://www.g2.com/glossary/classroom-messaging-definition) [Eventbrite vs Cvent Event Marketing & Management for a marketing team running a mix of virtual and in-person events throughout the year?](https://www.g2.com/discussions/eventbrite-vs-cvent-event-marketing-management-for-a-marketing-team-running-a-mix-of-virtual-and-in-person-events-throughout-the-year)[Top tools for analyzing customer and employee feedback data](https://www.g2.com/discussions/what-are-the-top-tools-for-analyzing-customer-and-employee-feedback-data)[Pros and Cons Details](https://www.g2.com/products/pylon-pylon/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)