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Top 10 Pylon Alternatives & Competitors

(50)4.9 out of 5

If you are considering Pylon, you may also want to investigate similar alternatives or competitors to find the best solution. Live Chat Software is a widely used technology, and many people are seeking high quality, innovative software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to Pylon include response time and features. The best overall Pylon alternative is Intercom. Other similar apps like Pylon are Front, Zendesk Support Suite, Salesforce Service Cloud, and Freshdesk. Pylon alternatives can be found in Live Chat Software but may also be in Help Desk Software or Service Desk Software.

Best Paid & Free Alternatives to Pylon

Intercom
Front
Zendesk Support Suite
Salesforce Service Cloud
Freshdesk
Jira Service Management
Zoho Desk
HubSpot Service Hub

Top 10 Alternatives to Pylon Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Pylon stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Information Technology and Services, and Financial Services, and find the best product for your business.

Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Optimized for quick response

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Pylon:

Reviewers say compared to Pylon, Intercom is:

Slower to reach roi

See all Intercom reviews

Front

By Front App

(2,245)4.7 out of 5

Optimized for quick response

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Categories in common with Pylon:

Reviewers say compared to Pylon, Front is:

Slower to reach roi

See all Front reviews

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Customerly

(35)4.4 out of 5

Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

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Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Optimized for quick response

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Pylon:

Reviewers say compared to Pylon, Zendesk Support Suite is:

Slower to reach roi

See all Zendesk Support Suite reviews

Salesforce Service Cloud

By Salesforce

(5,607)4.4 out of 5

Optimized for quick response

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Pylon:

Reviewers say compared to Pylon, Salesforce Service Cloud is:

Slower to reach roi

See all Salesforce Service Cloud reviews

Freshdesk

By Freshworks

(3,501)4.4 out of 5

Optimized for quick response

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Pylon:

Reviewers say compared to Pylon, Freshdesk is:

Slower to reach roi

See all Freshdesk reviews

Jira Service Management

By Atlassian

(779)4.2 out of 5

Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Categories in common with Pylon:

Help Desk

Reviewers say compared to Pylon, Jira Service Management is:

Slower to reach roi

See all Jira Service Management reviews

Zoho Desk

By Zoho

(6,200)4.4 out of 5

Optimized for quick response

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Categories in common with Pylon:

Reviewers say compared to Pylon, Zoho Desk is:

Slower to reach roi

See all Zoho Desk reviews

HubSpot Service Hub

By HubSpot

(2,493)4.4 out of 5

Optimized for quick response

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with Pylon:

Reviewers say compared to Pylon, HubSpot Service Hub is:

Slower to reach roi

See all HubSpot Service Hub reviews

TeamSupport

By TeamSupport

(873)4.4 out of 5

Optimized for quick response

TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.

Categories in common with Pylon:

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