--- title: PureInsights Historic for Genesys Cloud Reviews meta_title: 'PureInsights Historic for Genesys Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how PureInsights Historic for Genesys Cloud works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # PureInsights Historic for Genesys Cloud Reviews **Vendor:** PureInsights **Category:** [Data Warehouse Solutions](https://www.g2.com/categories/data-warehouse) **Average Rating:** 4.5/5.0 **Total Reviews:** 2 ## About PureInsights Historic for Genesys Cloud PureInsights Historic (formerly known as PureInsights Enterprise) helps simplify CX reporting for contact center supervisors and managers and make things easy to create and deliver custom reports. For IT, Telecom and the Business Intelligence and Analytics Team, PureInsights provides access to the detail CX data plus any custom data (Genesys Cloud Participant Data, custom attributes, Key / Value Pairs KVP) you have tagged conversations with in Genesys Cloud. We also have reports tailored for verticals such as BPOs, Healthcare, Insurance, Finance and Retail. For Contact Center Supervisors, Managers and Telecom: Do you Need custom reports for Genesys Cloud but are not an expert on Tableau or PowerBI? We have you covered! PureInsights Business Intelligence (PIBI) provides: - An easy-to-use, drag and drop interface - Schedule and delivery via email as a clean Excel workbook or PDF IT and Business Intelligence and Analytics Teams: PureInsights Historic also includes access to our data so you can leverage your own BI stack as follows: - Use popular reporting tools such as PowerBI, Tableau, MicroStrategy, Crystal, Looker and more to connect directly to our historic database of your Genesys Cloud data. - Setup your own ETL process to copy data from our cloud-based data storage in AWS into your data lake or data warehouse. - Both PIBI and SQL access are included in the subscription, making PureInsights Historic an affordable, one stop shop for all of your Genesys Cloud historic data and custom data needs. And you need data, lots of it, such as: - The complete omni-channel CX data - IVR data (custom and Flow Outcomes) - Participant/Custom data - Transfer insights including agents, queues and external phone numbers - Skills - WFM - Dialer - Evaluations - Speech Sentiment Analysis - User details, Queue Membership, and Locations And more! ## PureInsights Historic for Genesys Cloud Reviews ### 1. Good product lots of features **Rating:** 4.0/5.0 stars **Reviewed by:** Rathilavanya P. | Management Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about PureInsights Historic for Genesys Cloud?** The best part is it's user friendly and admin can control all the agents and supervisors. **What do you dislike about PureInsights Historic for Genesys Cloud?** To see the logs we have to raise the genesys tickets. To see the reports in 360 is not possible. **What problems is PureInsights Historic for Genesys Cloud solving and how is that benefiting you?** Helping to resolve contact center issues. Using WFM we can able to understand the agents utilisations. ### 2. Great BI tool for CX insights **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham B. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about PureInsights Historic for Genesys Cloud?** This is a great BI tool which helps translate the customer behaviours into meaningful insights which helps in driving growth for the business. **What do you dislike about PureInsights Historic for Genesys Cloud?** Nothing as of now as the tool is really helpful for solving complex business problems. **What problems is PureInsights Historic for Genesys Cloud solving and how is that benefiting you?** The problem with getting the real time data and generating insights is what this tool is solving. - [View PureInsights Historic for Genesys Cloud pricing details and edition comparison](https://www.g2.com/products/pureinsights-historic-for-genesys-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-28+00%3A30%3A48+-0500&secure%5Bsession_id%5D=0fe1d450-fe12-4946-bcfa-32f69256e37b&secure%5Btoken%5D=37e9dcd9209fb5aab735c16915230c5f13a5db0863a326ffa141580342f608a9&format=llm_user) ## PureInsights Historic for Genesys Cloud Features **Data Management** - Data Integration - Data Compression - Data Quality - Built-In Data Analytics - In-Database Machine Learning - Data Lake Analytics **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - AI/ ML Integration - BI Tool Integration - Data lake Integration **Deployment** - On-Premise - Cloud **Performance ** - Scalability **Security** - Data Governance - Data Security **Generative AI** - AI Text Generation - AI Text Summarization ## Top PureInsights Historic for Genesys Cloud Alternatives - [Databricks](https://www.g2.com/products/databricks/reviews) - 4.6/5.0 (1,325 reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - 4.5/5.0 (1,144 reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - 4.5/5.0 (711 reviews)