Pure Chat
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Pure Chat
By Pure Chat
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4.3 out of 5 stars
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Pure Chat Reviews & Product Details - Page 21

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Pure Chat Overview

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What is Pure Chat?

Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today!

Pure Chat Details
Discussions
Pure Chat Community
Languages Supported
Arabic, German, English, Persian, French, Hindi, Italian, Japanese, Korean, Russian, Spanish, Swedish, Chinese (Simplified)
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Product Description

Pure Chat is website chat, simplified. To sign up free, visit the site or download our WP plugin.

Seller Details
Seller
Pure Chat
Year Founded
2012
HQ Location
Scottsdale, AZ
Twitter
@PureChat
1,528 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
CC
Overview Provided by:
Carley Coursin

Recent Pure Chat Reviews

Mandip Singh P.
MP
Mandip Singh P.Mid-Market (51-1000 emp.)
4.0 out of 5
"Incredible Chat Solution"
Visitor information is the best part. If someone visit our website then we forcly chat with the customer and we get all details of the visitor (lik...
Read more
Nabab S.
NS
Nabab S.Mid-Market (51-1000 emp.)
4.0 out of 5
"Awesome tool for e-commerce live chat system"
I enjoy Pure Chat's easy use of our customer service agents and support staff. It is authentic and intuitive and allows for customization, improvin...
Read more
Harsh D.
HD
Harsh D.Small-Business (50 or fewer emp.)
3.0 out of 5
"It was good"
I like the integrations with different platforms like Zoho, mail chimp, HubSpot, etc. Date Integration was relatively easy.
Read more

Pure Chat Pricing

Free
100% Free
Pro
$99/mo
(paid monthly)
See all 2 Pure Chat pricing levels
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Pure Chat Media

Pure Chat Demo - Use Pure Chat's live chat software to engage your website visitors
Customize your chat widget to match your brand using our redesigned editor
Pure Chat Demo - Pure Chat operator dashboard
A simple, easy-to-use command center for operators
Pure Chat Demo - Android and iOS apps available
Use Pure Chat's mobile app to chat on the go
Pure Chat Demo - Real-time visitor analytics
See who is on your website, set up visitor alerts, view visitors' page history and more
Answer a few questions to help the Pure Chat community
Have you used Pure Chat before?
Yes

205 Pure Chat Reviews

4.3 out of 5
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205 Pure Chat Reviews
4.3 out of 5
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4.3 out of 5
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Pure Chat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Pure ChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Farah B.
FB
Founder
Transportation/Trucking/Railroad
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

-Easy sign up

-Easy "install" on website

-Simple user interface

-Modern design with no tacky watermark

-Has a mobile app for iOS and Android

-Auto availability schedules Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Does not have "team" chat pages meaning, the ability to have departments handle specific questions, like technical support department, sales department etc.. Would like to have incoming chats assigned to teams and those within teams can pick up chats in their queue. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

Highly recommend because of the free option until you expand. The cost is significantly less than competitors and they have a very modern and clean design. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Ability to instantly communicate with customers. Review collected by and hosted on G2.com.

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Michael P.
MP
Manager Client Services
Computer Software
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

The look and feel, I've used countless chat applications and this one simply looks good. I use daily and have it integrated with a few other products we use and it's great. Couldn't imagine using another tool. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Relatively new to market, may not be as deep as other solutions for some customers. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

In-app client communication and general website communication with our clients and prospects. Review collected by and hosted on G2.com.

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MS
Sales Representative
Sporting Goods
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

The ease of use and how I can export the chats to create profiles for the sessions. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

They only problem I have is sometimes it can run slow but that be the connection. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

We are able to communicate easier with a larger demographic and remove time restraints from customers scheduling. Review collected by and hosted on G2.com.

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Robert H.
RH
Director of Customer Success
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

The interface is really nice and setup is easy. We have our whole team using it and it works quite well. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Sometimes I forgot to set myself as "unavailable" when I am talking on the phone or get pulled into meetings... and I end up missing chats that way. It's my issue... I need to develop better habits. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Being an inbound sales organization, we want to take care of as many customers as possible, so having PureChat as our web-chat service helps us to connect with more customers and drive better business results. Review collected by and hosted on G2.com.

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Rohit K.
RK
Director
Computer Networking
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Pure Chat?

- Free

- Android and IOS client

- Any time chat

- Chat hours/working hrs

- Easy to setup Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

- Very less reliable

- Quite often chat client fail to login/connect, results in loss of connection with customer

- No statistic or warning for chat not available info to take corrective action Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

Please make it more reliable and dependable software for chat support Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

sales and support Review collected by and hosted on G2.com.

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Pure Chat Categories on G2
Live Chat
Live Chat

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