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205 Pure Chat Reviews
Overall Review Sentiment for Pure Chat
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We've been using PureChat inside of our app GitKraken which is built on Electron. So far we've had some of our best user support via in-app chatting with out customers. My team monitors the widget which we've embedded in our app for new requests and the experience is pretty seamless for both us and our users. I'm also able to answer questions when I'm out of the office with the Android app which is really nice as well. Review collected by and hosted on G2.com.
Currently I get double notifications on my phone and my desktop app. And sometimes I don't get auto-awayed on schedule. Review collected by and hosted on G2.com.
Easy to use, pricing is good. Modern interface. Review collected by and hosted on G2.com.
Some of the buttons are a little bit faint and hard to find at first. Also, it took me a while to work out what my personal chat was - it would help if this was explained more. Review collected by and hosted on G2.com.
LOVE that you can review the transcripts and add more people to a current chat. Review collected by and hosted on G2.com.
Not sure on the Personal chat feature vs. Chat boxes. Somewhat confusing. Review collected by and hosted on G2.com.
It's always working. It's always there to give our customers a way to reach us, even when we aren't there. Anytime I have any questions or concerns, Robert has always been quick to respond. Review collected by and hosted on G2.com.
The app isn't perfect. I often have connectivity issues with it and sometimes logs me out for no reason. I'm sure the kinks will get worked out eventually. Review collected by and hosted on G2.com.
Super easy to implement and overall a great chat feature for our website. What I like best is the ability to customize and time the chat box to pop-up on specified pages. Review collected by and hosted on G2.com.
What's not to like, Pure Chat is doing an awesome job and I look forward to a lasting relationship. Review collected by and hosted on G2.com.
I use this in my daily sales environment, so I love that I can see the country the person is in, where on my company website they've chatted from as well as the fact that you can easily set your availability schedule. It is also nice to have the transcript exported to our CRM with the click of a button. Review collected by and hosted on G2.com.
The ONLY thing I would change is that if a person chatting leaves the chat first, the transcript shows that I left first. Review collected by and hosted on G2.com.
Easy to implement and use across one team. Review collected by and hosted on G2.com.
Currently it is used in one area of our product only as we had an issue (most likely on our end) implementing it site-wide. Review collected by and hosted on G2.com.
Pure Chat makes me accessible to customers even when I'm not in the office which is very handy with our international customers. Its always day time somewhere and Pur Chat gives us the opportunity to speak with those clients from the comfort of our own homes. I love that it keeps a record of all transcripts and that they are readily accessible. Review collected by and hosted on G2.com.
I dont like that all of the options that are available on the website aren't available in the app for mobile. Being able to export transcripts from pure chat to infusionsoft via mobile would be amazing. I would also like to see more scheduling options. Review collected by and hosted on G2.com.
Pure Chat is incredibly user friendly and simple to customize. It makes communicating with customers so easy. The personal chat pages are also great - very easy to design. The mobile app has been very useful, especially for notifications. I also like the personality that comes through both in the product and on their newsletters and announcements! Review collected by and hosted on G2.com.
There is not much I would say I dislike about the product. It's still evolving so there are some features to be added and improved but they update often! Review collected by and hosted on G2.com.
