--- title: Pulse Reviews meta_title: 'Pulse Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Pulse works for a business like yours. aggregate_rating: rating_value: 3.2 review_count: 3 scale: '5' date_modified: '2026-06-30' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Pulse Reviews **Vendor:** Pulse Telesystems Pvt Ltd **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.2/5.0 **Total Reviews:** 3 ## About Pulse Pulse is an enterprise-grade telecom solution provider for enterprises since the year 2003. Headquarted in Chennai, Pulse is a Class A Telecom Solution provider, providing Internet Leased Line Connectivity as well as Domestic and International Calling solutions for the enterprise market. Pulse harnessed the power of WebRTC to provide seamless browser-based calling solutions. Integrations with Whatsapp Business as well as SMS Messaging provide a unified communications platform. Armed with integrations into multiple CRM's / ERP's, Pulse can be a one stop solution for an enterprise's telecom needs. ## Pulse Pros & Cons **What users like:** - Users praise the **exceptional customization** options of Pulse, leading to a highly satisfying experience. (1 reviews) - Users commend the **exceptional monitoring team** of Pulse, reporting a consistently positive experience with their service. (1 reviews) **What users dislike:** - Users experience **customer support issues** with helplines occasionally going in loops, hindering assistance when needed. (1 reviews) - Users report frustrating experiences with **poor customer support** , often encountering unhelpful loops on the helpline. (1 reviews) ## Pulse Reviews ### 1. Responsible Team Reliable for both ILL and Telecalling **Rating:** 4.5/5.0 stars **Reviewed by:** Rejoy R. | Head IT Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Pulse?** Thier monitoring team is one the best , had a very good experience so far **What do you dislike about Pulse?** Sometimes rarely their customer support helpline goes on loop **What problems is Pulse solving and how is that benefiting you?** They are providing ILL and voice solution for EQL for the past 3 years ### 2. Pulse Telesystems Review **Rating:** 0.0/5.0 stars **Reviewed by:** Sunil M. | Information Technology Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Pulse?** Our experience with Pulse Telesystems has been extremely frustrating and unsatisfactory. The service has consistently underperformed, causing significant disruptions to our business operations. **What do you dislike about Pulse?** Unreliable Service: Frequent outages and call drops have made it nearly impossible to rely on their service for any consistent communication. This has caused major setbacks for our team. Poor Customer Support and Sales Experience: While customer support is occasionally responsive, their solutions are ineffective. Additionally, the salesperson we dealt with was unhelpful and lacked clarity in explaining the services and pricing. Complicated Setup: The setup process was incredibly cumbersome, and we faced multiple configuration issues that took far too long to fix. Lack of Transparency: There’s a noticeable lack of clarity in billing, with unexplained charges adding to the frustration. **What problems is Pulse solving and how is that benefiting you?** Nothing.. Created problem for me. ### 3. Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Karthikeyan Paramasivam I. | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Pulse?** Stable product and Ownership driven team, If there are any hiccups raises withproduct their team is very much compentant to solve the issues then and there! **What do you dislike about Pulse?** I dont see much of downsides, if there are anything team is preplanning and adding the same to customer or product road map **What problems is Pulse solving and how is that benefiting you?** Volume handling and Instant support - [View Pulse pricing details and edition comparison](https://www.g2.com/products/pulse-telesystems-pvt-ltd-pulse/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+18%3A32%3A44+-0500&secure%5Bsession_id%5D=5e78000c-6359-4dd5-b199-281ca2986491&secure%5Btoken%5D=ed3d1d826b94a463995d277170e54a65994669c5dd84c687a184193fe4929c9f&format=llm_user) ## Pulse Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Pulse Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,356 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,799 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,570 reviews)