Top 10 PubWorks Service Requests Alternatives & Competitors

Top 10 Alternatives to PubWorks Service Requests Recently Reviewed By G2 Community

#1

Salesforce Government Cloud
By Salesforce
(19)4.3 out of 5
Redefine how mission and technology intersect.
Categories in common with PubWorks Service Requests:
• Citizen Request Management
See all Salesforce Government Cloud reviews
#2

Accela
By Accela
(13)3.9 out of 5
Accela is a foundation of powerful, trusted and secure cloud solutions designed to fit government agencies of all sizes.
Categories in common with PubWorks Service Requests:
• Citizen Request Management
See all Accela reviews
#3

AccessE11
By NetFore Systems
(16)4.8 out of 5
AccessE11 is an automated Complaints, Issues and Service Request and Citizen Engagement Management System built and priced for smaller municipalities.
Categories in common with PubWorks Service Requests:
• Citizen Request Management
See all AccessE11 reviews
#4

MyGov
By MyGov
(15)4.0 out of 5
MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite.
Categories in common with PubWorks Service Requests:
• Citizen Request Management
See all MyGov reviews
#5

CityView Portal
By CityView
(4)2.6 out of 5
The CityView Suite is your out-of-the-box software solution containing all you need to manage Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering.
Categories in common with PubWorks Service Requests:
• Citizen Request Management
See all CityView Portal reviews
#6

OneView
By Rock Solid
(2)4.5 out of 5
ONEVIEW is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built through years of experience with government agencies, counties, municipalities and public corporations.
Categories in common with PubWorks Service Requests:
• Citizen Request Management
See all OneView reviews
#7

SeeClickFix C11 CRM
By CivicPlus
Categories in common with PubWorks Service Requests:
• Citizen Request Management
See all SeeClickFix C11 CRM reviews
#8

eMunicipality
By EMunicipality by Kratos Technology
(1)4.0 out of 5
eMunicipality is an out-of-the-box solution for cities and towns to manage all aspects of the public administration from one place.
Categories in common with PubWorks Service Requests:
• Citizen Request Management
See all eMunicipality reviews
#9

GovQA
By Granicus
(1)5.0 out of 5
GovQA is the #1 Provider of Public Records and Compliance Solutions for Government. They enable the nation's top cities, counties, and state agencies to process complex work among all systems within and across governments.
Categories in common with PubWorks Service Requests:
• Citizen Request Management
See all GovQA reviews
#10

Verint Case Management Professional [Citizen Engagement]
By Verint
(1)4.5 out of 5
"Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% average channel shift achieved for Top 10 services by volume - 92% of service requests completed on time CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. Example customer outcomes the solution has enabled include: - 12% increase in First Contact Resolution (FCR) - 90% increase in contact center service level
Categories in common with PubWorks Service Requests:
• Citizen Request Management
See all Verint Case Management Professional [Citizen Engagement] reviews