Umesh K.
UK
Umesh K.
Dr Umesh Kamarthi
Mid-Market (51-1000 emp.)
"Easy and Secure communication for Internal and external communications"
4/5
What do you like best about ServiceMax?

1. Group communication and message alert notifications are top-notch and meet the standards of the market.

Easy Group Video call, file sharing, Chart with individuals/groups, and presentation. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Could have more customization tools for host or organizer, and could have better UI design and themes

applications struck upon Low-speed internet Review collected by and hosted on G2.com.

JS
Jorge S.
Director
Mid-Market (51-1000 emp.)
"Easy to use Service Management Software"
5/5
What do you like best about ServiceMax?

What I like best is the fact it is very intuitive and user-friendly software. The fact that the system is built on the Salesforce platform makes it extremely user friendly. It also allows for plug and play integration with different systems. We are looking to also integrate this system with our call center contact management system. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

The variety of user profiles can be a bit confusing, but at the same time, that variety allows you to really customize to your business needs. There are only certain combinations of profiles and unfortunately our business is not as cookie cutter as the available profiles so that caused us to change or alter some of our users abilities and responsibilites. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Great inter-company communication"
5/5
What do you like best about ServiceMax?

I like that you can create groups, I like that you can use it remotely, and it's built-in emojis:) Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

The product answers my needs, and I can't think of something I dislike about this product. Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Verified User in Information Services
Mid-Market (51-1000 emp.)
"Good application for Internal Collaboration"
4/5
What do you like best about ServiceMax?

The enterprise messenger is a great tool for internal communications. The interface is intuitive and easy to use. It is very easy to find colleagues using the company domain. It allows to share multiple media formats in real time. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

It slows down a bit on unstable internet connections. Review collected by and hosted on G2.com.

Rishi K.
RK
Rishi K.
Sr. Servicemax and Salesforce Developer
Enterprise (> 1000 emp.)
"Zinc is a great platform and helping us to make our technician job seamless, secure communication"
5/5
What do you like best about ServiceMax?

The best thing - Its user-friendly interface and also Zinc is built with a lot of features that we can use to communicate quickly and securely with our colleague( about location and price) - communication with a colleague is very smooth and no interference. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

this product can change the world but due to lack of marketing - industry not aware of this tool, the Zinc marketing team has to push hard in the marketing area. Review collected by and hosted on G2.com.

NV
Nicholas V.
Software Analyst
Mid-Market (51-1000 emp.)
"An application with great Video/audi confrence and perfect mesaaging platform"
5/5
What do you like best about ServiceMax?

I love using Zinc enterprise application because it offers the best features for all team communication,its so so awesome to conduct video confrencing using the application,it is simple and the video quality is the best,The audio is so clear,Zinc enterprise app works well on both desktop PC and on mobile devices,The application synchronization is great,Zinc allows recording of video or audi call making easy to keep records.the applications supports different languages embracing on diversity Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

The application consumes more of computer resources sucha the cpu usage and also storage when its running,running the app concurrent with other applications becomes difficult Review collected by and hosted on G2.com.

DA
Dorcas A.
Communications Director
Small-Business (50 or fewer emp.)
"An application perfect for Team colaboration"
5/5
What do you like best about ServiceMax?

Zinc enterprise messaging app is an exception tool for team communication,The applications offers a very nice platform for organisation to build a colaborative departmental teams,The allows teams to easily shares ideas and information much conviniently without any husle,Member can easily video confrence using Zinc application,The quality of video is nice and the audio is also clear enough,One can easily share file using Zinc enterprise app,The application also allows user to connect with other other third party softwares ,this enable sharing information that are on other applications much more easily Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

The application does have a vibrant custumer support team ,they somrtime delay to respond to isues affecting their users Review collected by and hosted on G2.com.

WN
Wendy N.
Assistant Human Resource Manager
Mid-Market (51-1000 emp.)
"Zinc Review"
5/5
What do you like best about ServiceMax?

Zinc supports calls, both audio and video calls making it easy for employees in a company to communicate easily. Depending on the communication they want to do, they can do it comfortably by choosing either a video or an audio call. If one cannot reach another team mate via a call, they can always leave a message. Zinc supports messaging and passing along a message to many people is easy because Zinc supports broadcasting of messages. With Zinc, one can share documents in various formats to other employees on Zinc. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Zinc is really nice and I have never disliked it because it does not consume a lot of bandwidth. Zinc also does not require a very strong signal strength to use, and when you send a message even when there is no internet, as soon as you connect to the internet, the message will always be send. Review collected by and hosted on G2.com.

VL
Victor L.
Software Developer
Small-Business (50 or fewer emp.)
"Zinc Review by Victor"
5/5
What do you like best about ServiceMax?

Zinc is a great messaging application for team members in any company. One can broadcast a message to members of his team which makes it easier conveying a message. The audio and video quality of Zinc is very good and that makes it very great for video calls. Zinc is the perfect application for any company because it does not consume so much bandwidth. Team members can easily share files on Zinc. Communication between team members is made easy with Zinc Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

I don't dislike anything about Zinc as it is a great tool for team collaboration. Review collected by and hosted on G2.com.

CJ
Catherine J.
Intern
Mid-Market (51-1000 emp.)
"Great communication tool for team members"
5/5
What do you like best about ServiceMax?

Zinc is a great messaging tool, that makes communication easy and efficient between team members. Zinc does not need a very strong internet connection hence it is great for any organization as there is no much bandwidth consumed. The video conferencing feature is great as the video quality is very nice. Broadcast messaging is great especially when one needs to pass the same message to all the members in their team. You can also easily share documents and files with your team members. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Zinc requires an internet connection which is a great challenge, especially when one is out for fieldwork and the place they are in has a poor signal strength. However, Zinc can allow you to send a message even where there's no internet connection, and as soon as you are connected to the internet, the recipient can receive the message. Review collected by and hosted on G2.com.