Servicemax is very powerful tool, we gain control over all departmets without interface and we are able to customize application to create and maintain mobile fliters using mobile tools. As techncian creating and maintaining sync profiles for flieldFXMobile on the admins portal is simplified because of full permission offered to use. If adminstration system fails to respond, we easily reach the customer care and service provider, appliciation technician who very quick to respond and solve the problem in the desired time and also offers free training for servicemax users. Review collected by and hosted on G2.com.

ServiceMax FieldFX system freezes some times and tasks alot of time to complete an alocated tasks and dispatch console fails to respond sometimes. Review collected by and hosted on G2.com.

Some great team members to work with across the various internal teams (enginering, support etc).

Product quite easy to use so user adaptation is somewhat easy. Review collected by and hosted on G2.com.

Software documentation lacks completeness and accuracy, I have faced many instances where we implementt customisations based on online documentation and support cases confirms documenattion is innacurate, causing delay and costs.

We challenge the applications with our volumes, especially ServiceBoard and feel we are trialing on behalf of vendor rather than being told what to do and how it will work.

Dataguide should be included at no cost and replace the very archaic form capability in SMAX. Dynamic forms is not special, it is a basic expectation in the 21st century. Review collected by and hosted on G2.com.

ServiceMax is a powerful tool that is easy to use, has fantastic customer support, and consistantly delivers on what field service organizations need to be successful. Review collected by and hosted on G2.com.

ServiceMax community is sometimes hard to search and find answers too Review collected by and hosted on G2.com.

this software is quite easy to implement and deploy and it has help to maximize the lifecycle and value of the Machines and equipments apart from this it has provide the complete view to the field service engineers and team and its amazing cutomer support responses and it interface is user friendly and it, it reporting ability and mobile apps it will helps us to automate the report and get access in the mobile and integrate with other software to enhance the effeciency. Review collected by and hosted on G2.com.

service max is amazing software except the pricing, i love it. Review collected by and hosted on G2.com.

ServiceMax is useful for its effective field service management features. It helps with real-time tracking, efficient scheduling, and detailed analytics, which improve operations and service delivery. The benefits include increased productivity, reduced downtime, and better customer satisfaction Review collected by and hosted on G2.com.

From my experience, the least helpful part of ServiceMax is its complexity, which can make it hard to learn and navigate. Review collected by and hosted on G2.com.

Easy to configure, Chrome extensions, integrates easily with external systems Review collected by and hosted on G2.com.

Difficult to refresh environments not many people with knowledge of SVMX to support Review collected by and hosted on G2.com.

Scheduling and Optimisation - This group contains various options related to Scheduling and Optimization. Review collected by and hosted on G2.com.

App Response Time and UI/UX need to be improved.

Error Messages are Technical - They should be user/business friendly as applicable.

Documentation should be improved

Poor response and too much of delay for escalated issues Review collected by and hosted on G2.com.

User friendly platform

Realtime visibility in field operation and integration with salesforce also enhance overall service management and data accessibility

Customer support

Frequency of use Review collected by and hosted on G2.com.

Mobile App limitation

Customization challenges

Complexity and learning curves Review collected by and hosted on G2.com.

ServiceMax has amazing team members, they always brings new innovation and idea to the field service industry Review collected by and hosted on G2.com.

SeviceMax support should improve response time Review collected by and hosted on G2.com.

ServiceMAX is the best. Fantastic support, account engagement, etc. Our account manager Brittany Taylor is the best, and Josh from support is fantastic as well. Great product, great communication, etc. Review collected by and hosted on G2.com.

Nothing at all. great product, fantastic support Review collected by and hosted on G2.com.