The tools provided for managing the flow of employees and customers are very well-designed and adapted to our needs, another feature that I like is that it is based entirely in the cloud, the options for scheduling tasks provided are of high quality, the user seems to me very complete and the treatment of the support team seemed friendly at all times. Backed by Salesforce that always offers excellent quality products, the analysis and reports are very detailed and well-structured. It integrates very well with Salesforce tools. I find the ticketing option very successful, the whole tool tracking system, including the interface, the distribution of options is excellent. Review collected by and hosted on G2.com.

Understanding the programming that ServiceMax offers can be cumbersome, however, the customer service is of good quality and always there to clarify doubts. I found it annoying at first to have to make a phone call to calculate the investment price, it would be very helpful if they put all this information on the website. Review collected by and hosted on G2.com.

ServiceMax is a best in class solution to equip your FSEs with a digital tool to manage their own job. Easy to use with an intuitive interface, it offers a navigating experience that guides users throught the entire process. It can be easily integrated with most common ERP (Netstuire, SAP, etc..). The standard can cover mot of yoiur needs with limited needs for customization. Review collected by and hosted on G2.com.

Sometimes the technical partners that are working on imolementation are missing experience in tghe specific field, suggestion is to carefully evaluate different proposals.

It's a bit more expensvie if compared to competitors. Review collected by and hosted on G2.com.

Visual calendar tags and colors, also the connectivity with sms and email services Review collected by and hosted on G2.com.

The system is in constant fixing, and is down for a few minutes often Review collected by and hosted on G2.com.

ServiceMax has been so easy to work with. They have the right resources to provide solution to our problems.

They held our hands from start to finish and had the proper handover at each point. The integration was smooth too. Review collected by and hosted on G2.com.

If there's a better way to negotiate pricing, that would be beyond. Review collected by and hosted on G2.com.

Ease of use: The minimalistic design and easy to UI and interface.

Ease of Implementation: It is easy to build custom configurations and makes daily work easier. Review collected by and hosted on G2.com.

Customer support :Bugs coming after every release and time taken by the team to fix the same. Review collected by and hosted on G2.com.

Service max helps to manage time more efficiently. It allows one to track and schedule workload. It forces you to ensure that all processes are assessed and analyzed with core solutions. That way you can guarantee the best use of this service. Provides eccentric customer support Review collected by and hosted on G2.com.

space requirement on any device must be able to handle the capacity inorder to benefit fully from it. If space is limited this can cause delays, glitches etc. Review collected by and hosted on G2.com.

FieldFX keeps everything coordinated and open in the cloud, which is a colossal in addition to for my group that is continually moving. Review collected by and hosted on G2.com.

There have been a few occasions where I've experienced inconsistent web associations at work destinations. This makes it difficult to get to urgent work subtleties, update task situations with, even catch significant information. Review collected by and hosted on G2.com.

User friendly interface, Real time update, Mobile accessibility, customer support, integration capabilities and Robust Analytics. Review collected by and hosted on G2.com.

Occasional problem: Any software there are occasinal problem and performance concerns, but they are usually resolved quickly by the support team. Review collected by and hosted on G2.com.

How easy it is to nativgate and trouble shoot issues. Also, how easy it is to implment new upgrades. Big fan of the SFMs. Review collected by and hosted on G2.com.

Out of all the differnet purposes, there really isn't anything I dislike. Review collected by and hosted on G2.com.

The interfaz and the simplicity to use for normal people who don't have any knoeledge about the software. Review collected by and hosted on G2.com.

I can't see all the information in the same dashboard. Review collected by and hosted on G2.com.