I like about the ServiceMax is that it will help me do my job better. It allows me tract and update job details in real time. No hassle on my side. Review collected by and hosted on G2.com.

I guess, during opening large amount of data, the response time of the system slows down, however the platform is great Review collected by and hosted on G2.com.

I used it for Asset Management and it is by far the best feature Review collected by and hosted on G2.com.

I don't have anything to dislike, other than the complex flows Review collected by and hosted on G2.com.

All the data is stored in one place and is quick and easy to find. Review collected by and hosted on G2.com.

There is a lot of unnecessary lists, could be streamlined. Review collected by and hosted on G2.com.

ServiceMax personnel are highly qualified and experienced. Whether it is project support for product implementation or support for enhancement projects the ServiceMax team has the expertise needed to help you meet your objectives. Their product development team has been able to accommodate several feature requests we've made. Additionally, ServiceMax is always working proactively to assist us with expanding our use of the product and new features to increase user adoption. Review collected by and hosted on G2.com.

I have yet to experience any dissatisfaction with ServiceMax. When a need arises they are always prepared to provide us with the support and resources needed. Review collected by and hosted on G2.com.

What I like best is the level of quality service I receive. From our account rep to the help desk technicians, I am always treated with respect and A-class service. I can also call one of the team with a question and they are always happy to take the time to listen and solution right on the spot. Review collected by and hosted on G2.com.

I do not love how they share the updates. I do undrstand how it is difficult to share each version's update to a each clent, but it would be most helpful if it could be somewhat directed. Review collected by and hosted on G2.com.

FieldFX has been a lifesaver for our business. The intuitive interface and customizable templates make creating professional quotes a breeze. The scheduling features, including automated reminders and crew availability tracking, have significantly improved our efficiency. Review collected by and hosted on G2.com.

Access to default Salesforce products is more complicated. Review collected by and hosted on G2.com.

As we are using Optimax API (Ease of Integration ) ,On the Day Work orders getting assigned in a optimised way in major scenarios ,

-> We got so many functionalities (Mandatory resources,Preferred Resouces , Banned Resources , Costfactors,dependencies ) that we can send it to optimax and get a optimised response . Hence it is easy to use .

-> API Response is so quick , we get the response in few seconds .

-> When we went live in production we have so many doubts and observation hence raise the case . If it is urgent we get the support help quicky (Usually had discussions with Bala)

->Frequency of Use : We are using this in production currently , all On the Day work orders are assigned by Optimax APIs . Review collected by and hosted on G2.com.

As we are using Optimax API for On the Day Work Order assignment

-> We cannnot pass two overlapping event in the event section of payload payload .

-> Few Documents needs to be updated properly . Sometime it do not clarify few things hence we need to raise a case . Review collected by and hosted on G2.com.

We were able to build out menus and and selections so that it nicely guided the FSE through the steps to complete a service efficiently and accurately. We moved from an in house server with distributed jobs to the cloud which means that the data is global and always up to date. Support is responsive and collaborative. Review collected by and hosted on G2.com.

The end user experience is nice but the development tools could are a bit awkward and clunky. Migration tool could be more granular and specific and the Wizards could have more consistent look and feel but us IT people figure it out and get it done. Review collected by and hosted on G2.com.

ServiceMax application is very good one which having the simple clickable options for better user expriance and very precise with resepect to data and security/privacy, ease implementation, good customer support, ease to inegerate with other applications like salesforce. Review collected by and hosted on G2.com.

therea are multiple screens,wizards,sfms whichare bit difficult to understand from my side, other than that all good from my side. Review collected by and hosted on G2.com.

SrerviceMax yet an powerful product to Feild service Engeineers, provides. The UI is designed to understand and handle with ease.

Optimax engine is yet another add on to reduce the work along side. Review collected by and hosted on G2.com.

Service Board UI needs some type of improvement , though history tracking is available in change logs, its difficut to track down the history of each each on a order wise , Better dashbord to monitor the platform events would help monitor the transaction in ease. Expecting a quicker response time on cases. Review collected by and hosted on G2.com.