Proxyclick | Visitor Management System Pros and Cons

Proxyclick is a visitor solution web and app based. We use this solution in the last 2 years and it's very stabel, scalable and easy to configure. Our customer really appreciate how fast is the check-in and user friendly. Review collected by and hosted on G2.com.

The program needs a internet connection in order to work so we must create a Wi-Fi DMZ in order to grant our security level Review collected by and hosted on G2.com.

That guest can get a permanent visitor QR code and doesn't need to go through the whole process every day. Review collected by and hosted on G2.com.

Speed: When visitors register, we must wait and hold the visitor. When the reception area is crowded, it gets really annoying. Also, sometimes we can't find the person needed in the tab app even if they are visible on the web page.

Customer support is really slow, or they are just ghosting us. Review collected by and hosted on G2.com.

Very easy to set up from an administrative viewpoint. Can view all sites from a single portal and view visitors' logs easily. Also like the feature of notification via e-mail. Review collected by and hosted on G2.com.

The biggest issue is not with ProxyClick, it's when the device (Ipad, etc.) needs an update, and it can confuse the end administrative user. Usually, the support team has to update the device and restart proxyclick. Other than that, it works accordingly. Review collected by and hosted on G2.com.

Easy to use, solid and steady performance, appealing layout and design Review collected by and hosted on G2.com.

Admin and user API functionality is minimal Review collected by and hosted on G2.com.

We reviewed about a dozen services for visitor management. Proxyclick sits in the 'just right' zone, offering all the necessary core requirements in its Essential plan. Cheaper services offered too few features, too much manual configuration, and nothing but headaches trying to connect it to a badge printer. Competitive platforms had a price barrier or contractual commitment that was cost-prohibitive given our needs. Intuitive Slack integration helped with employee adoption. Review collected by and hosted on G2.com.

- Would like more fine-tuned controls over kiosk layout and setup. Portrait mode would be nice.

- iOS only.

- Administration dashboard could be more intuitive. Certain functions and reports weren't the easiest to locate. Review collected by and hosted on G2.com.

My company needed to ask our visitors very special questions such as which country the visitor was from. We searched multiple products in the market and found only ProxyClick can offer the customization to our satisfaction.

The sales team and chat support were also very helpful and provided prompt responses all the time. Review collected by and hosted on G2.com.

We have 8 offices but ProxyClick is unable to let us have one parent template configuration that applies to the other offices. If I need to make a change to the visitor kiosks' configuration, I have to repeat and test the same processes 8 times. Review collected by and hosted on G2.com.

When you are connected on the proxy click portal, you can directly contact the support team by chat. Review collected by and hosted on G2.com.

It can be many reasons why the badge cannot be print: iPad, proxy click app version, proxy server, printer. It's not easy to maintain Review collected by and hosted on G2.com.

What I like best about Proxyclick is it's ability to customize your visitors check-in experience on the Kiosk. Anything from uploading your company's own background image on the check-in screen to requiring they put their license plate info in during the check-in process. You have the ability to turn on what features and info you capture. Working at a data center site, we have to be ensure all visitors are checked-in, ID's validated, and go over our data center agreement with the visitor when they walk through the door. With Proxyclick we're able to save time with check-ins because it remembers all visitors who have used the Kiosk before, it offers multi-location setup so that you can have certain features available at your office site versus your data center site, photo ID visitor badges from when they check-in, and with the customized features we were even able to upload our data center agreement into the process of check-in. Review collected by and hosted on G2.com.

To be honest I can't come up with anything I dislike about proxyclick. They have a great messaging system when your visitor checks-in, their web browser is easy to navigate, they have an outstanding customer service department with prompt responses and knowledge on the software, their help center articles and videos are kept up to date, and they themselves are continuously evolving their software to provide you, as the user, the best features that are out there today. Review collected by and hosted on G2.com.

Visitor management at its best. Handles everything from scheduled visit to a newcomer. It even includes package delivery.

It has been a few times I had to reach out for support but it seems they are always available. You can get a quick reply for your inquires with a solution. Online Support has never let me down. And if I reached out for support is not because something is wrong with Proxyclick (because it has never stopped working) but because I wanted to do something new or different I wasn’t doing before. They guide you step by step until you complete your task.

Billing is also an ease. We receive our invoice the same date every month with all detailed info we need to process payment (from correct address to PO number and any other special request we do). AP have never had an issue with billing.

Running on iOS also provides a great experience, many people may be Android fans but iPad really shines when using Proxyclick. Get a stand for your iPad and Proxyclick will change the way your reception counter looks. It will be neatly organized. And being so self explanatory you won’t require an extra person to help register a visitor. Review collected by and hosted on G2.com.

It seems to have everything I need so at this moment I’m still looking for something I don’t like. Review collected by and hosted on G2.com.