---
title: ProProfs Chat Reviews
meta_title: 'ProProfs Chat Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 35 reviews by the users' company size, role or industry to
  find out how ProProfs Chat works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 35
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# ProProfs Chat Reviews
**Vendor:** ProProfs  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 35
## About ProProfs Chat
ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise level business, providing instant support to valuable customers and visitors on your site becomes a piece a of cake with the integration of this software. ProProfs Chat comes with special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means. ProProfs Chat is also an extensive software that comes with intuitive capabilities. These help to examine the behavior of website visitors through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based on chat distribution, hands-on assistance with co-browsing and snapshot features. Other than that, the visitor chat window offers ultimate flexibility, customizability and total compatibility to your website. Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators’ performance reports, and more. ProProfs Chat also provides personalized deployment services, with a committed success manager, 24/7 online support, multiple location backup with multi layered data privacy and security. We offer a no-obligation 15-day free trial that helps you decide whether the software can help you save time and still answer customer queries hassle-free or not.





## ProProfs Chat Discussions
  - [What is ProProfs Chat used for?](https://www.g2.com/discussions/what-is-proprofs-chat-used-for)

- [View ProProfs Chat pricing details and edition comparison](https://www.g2.com/products/proprofs-proprofs-chat/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-07-14+20%3A34%3A32+-0500&secure%5Bsession_id%5D=7a77a1fa-2afa-41a6-84e5-ddcec6ab71b5&secure%5Btoken%5D=c313305fe7fecf815fc69272f8a8971b54e2abfbdaeb6e71d0f0be47235271e8&format=llm_user)

## ProProfs Chat Features
**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Generative AI**
- AI Text Generation
- AI Text Summarization

## Top ProProfs Chat Alternatives
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,719 reviews)
  - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)