Propel Pros and Cons

Reveal Lasers LLC is an aesthetic laser start-up company that needed an eQMS solution to document and manage business processes. Since we were a startup company, we had the advantage of building (customizing) Propel from the foundation up with minimal existing data to import. On 03/01/2024, we launched Propel and have identified two significant outcomes.

1. Detailed customization

We’ve been impressed with the level of customization that Propel has offered. Many available solutions on the market are limited to preconfigured out-of-the box parameters but Propel has shattered this mold. Through available customizations our QMS has aligned nicely with Propel, verses bending our QMS to fit a solution when it clearly doesn’t. This led to Reveal’s first significant outcome. Propel was launched under budget, in a timely fashion, with customized usability.

2. Process Flows

Propel has allowed Reveal Lasers to develop process flows to meet our needs and once developed we have been able to improve those flows on the fly. The efficiency has been a tremendous asset to the Team members and we have an increase in our daily activities and reviews during many of the operations meetings. Review collected by and hosted on G2.com.

When making changes to the Quality or Items Objects the activity isn't complete until several screens are updated. These additional steps can become combersome for what is sometimes a very simple update.

For example: (New page layout field)

1. Create the field.

2. Add it to a page layout.

3. Add to a field set (if applicable).

4. Add it to the Propel Setup.

a) Log out of Propel first and back in for the new field to become available to add. This is not ideal when several screens are open with work spaces.

5. Add it to the Users permission sets. Review collected by and hosted on G2.com.

Keeping the records, approvals, sign offs, customer support, ease of use for established fields Review collected by and hosted on G2.com.

Creating new fields or new lifecycles is redundant, the data has to be entered in multiple times in multiple different places, there is no way to use it as a document control system Review collected by and hosted on G2.com.

The service/support is excellent. Whenever an issue arise or I have a question I get an answer in the same or next day. Their aftersale is on point. They constantly try to improve their products and take customer feedback very seriously. We have been with Propel since their debuts and it has been in constant evolution.

The platform itself is easy to use and the posibilities are endless. Its obvious that they strive for client satisfaction. Review collected by and hosted on G2.com.

There are some limitations, There were more at first and less now, on top of my head I can't think of one anymore because they have improved so much and I have learned to work with it.

I dont have much to say regarding what I dislike. Review collected by and hosted on G2.com.

At MicroLumen what we like best about Propel is how customizable it is. The system allows us to tailor workflows and processes to fit our specific business needs, ensuring maximum efficiency and compliance. Additionally, the network of people around the system is incredibly supportive. It's amazing to see how users help each other, sharing insights and best practices. With such a collaborative community and a highly adaptable system, Propel truly enables us to propel our business forward. Review collected by and hosted on G2.com.

Honestly, we don't see anything negative about the Propel. It has proven to be an invaluable tool for our business, offering extensive customization and a supportive network that continually enhances our experience. Review collected by and hosted on G2.com.

I like the Change process, and ease of putting together Training Plans and Quizzes. Review collected by and hosted on G2.com.

There is one bug, it is not allowing the training, which is late, to appear late Review collected by and hosted on G2.com.

It has a great family of features that provide a comprehensive eQMS solution. Also, the customer support is generally responsive. Review collected by and hosted on G2.com.

The admin functions are not very intuitive and a non-IT administrator will need help. Running reports for useful metrics is also not as straightforward as I'd hope for. Review collected by and hosted on G2.com.

I like the SalesForce Interface. It is user-friendly for the most part. I like the ease of creating items and change orders, addiing approvers, and basically the whole process to Approval and Implementation. Review collected by and hosted on G2.com.

I do not like that when doing a search for category items, that I cannot print the list unless I want to create a report. Review collected by and hosted on G2.com.

Having worked on other PLM tools, I find Propel is simple yet effective to use. It's extremely easy to use and implement, particularly if Salesforce is being used in the organization. I have seen new great features being added every release. It's been great so far with our Propel journey. Review collected by and hosted on G2.com.

Little bit unstable behavior sometimes,gives a bad user experience. Otherwise it's good Review collected by and hosted on G2.com.

Propel works on the cloud, so don't need to invest in on site storage and allow company employees to access files all over the world. I like their continual effort to provide more features, improve efficiency and their webinars are helpful prior to software updates. Additionally the customer support has been top notch; quick, efficient, personalized and empathetic. Review collected by and hosted on G2.com.

As someone who inherited the software, audit trail is important to gain the understanding on what happened to deleted files (what, who, when and why). The files were gone and no trail of them. I need the ability to customize the email notification content and adding external email for specific change which was impossible due to the process automation. The software relies on preexisting knowledge to use/customize certain functions to control the front end that the user sees so it can be overwhelming trying to learn everything. Review collected by and hosted on G2.com.

Flexible customization compared to other PLM. Review collected by and hosted on G2.com.

Onboarding process can be overwhelming compared to traditional PLM. Review collected by and hosted on G2.com.