Promys
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Promys
By PROMYS
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4.7 out of 5 stars
See all 12 Promys CRM, Help Desk & PSA Software reviews
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Promys Reviews & Product Details - Page 2

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Promys Overview

Editedit
What is Promys?

Promys CRM/Help Desk/PSA software for IT, MSP, Audio Visual & Physical Security solution providers from 10 to 2000 users. Promys is intuitive & simple to implement. Promys streamlines workflow by linking data between CRM, quoting, help desk, time & billing, job costing, support contracts/managed services, and project management. Reporting and KPI analytics are in a completely different class. Watch the video to find out more.

Promys Details
Discussions
Promys Community
Languages Supported
English
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Product Description

PROMYS is in a completely different class compared to traditional PSA software from a labor planning and project profitability analytics perspective.

How do you position yourself against your competitors?

Traditional PSAs are only designed to manage a small portion of your business. Promys Enterprise PSA provides very strong help desk, resource management & time sheet functionality, along with equally strong modules for CRM, quoting, procurement, project management, customer asset tracking & inventory.

Seller Details
Seller
PROMYS
Year Founded
2003
HQ Location
Mississauga, Ontario
Twitter
@PROMYS_PSA
132 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Jim B.
JB
Overview Provided by:
Jim Barnet
Helping Technology Solution Providers increase Profitability & Employee Productivity with Promys PSA software.

Recent Promys Reviews

TB
Terri B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Much needed solution for our business"
Promys provides us with one place to find everything we need to know about our sales and implementation of projects allowing us to be more efficien...
Read more
Stefan H.
SH
Stefan H.Small-Business (50 or fewer emp.)
5.0 out of 5
"All in one powerful tool"
Promys does everything from tracking sales interactions to managing our inventory. It is very intuitive and easy to use.
Read more
Sandra S.
SS
Sandra S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Superior, Secure, Collaborative Sales, Service and Finance Tool on One Platform"
The Promys solution allowed us to unify three disparate, disconnected software tools from Sales, Service and Accounting into one, easy to use platf...
Read more

Promys Pricing

Standard License
Quote
user/month
Field Tech/Engineer License
Quote
user/month
See all 2 Promys pricing levels
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Promys Media

Promys Demo - Promys Dashboard
Personalized, custom configuration of the start page for every job function or role. Set preferences to see what is important to you.
Promys Demo - Promys Help Desk
Automates incoming RMM and email ticket requests. Customized SLAs and escalation alerts. Level 1 & level 2 tickets, RMA & mobile access
Promys Demo - Project Management & Job Costing
Track & report utilization, build milestone/task Gantt charts. Drag & drop changes. Monitor project and managed contract profitability in real-time. Track margin & revenue
Promys Demo - Promys Resource Scheduler
Promys "drag & drop" resource calendar supports recurring appointments and personal calendar & email notifications.
Promys Demo - Mobile
Mobile
Promys Demo - Reporting & Analytics
Reporting & Analytics
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Have you used Promys before?
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12 Promys Reviews

4.7 out of 5
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12 Promys Reviews
4.7 out of 5
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4.7 out of 5
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Overall Review Sentiment for PromysQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AP
VP of Operations
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Promys?

The best part of Promys is the ease of locating needed information. Whether it's client contact info, product info or project status, the interface makes locating and filtering available data very simple and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Promys?

Nothing really... the learning curve to utilize all the capabilities of the system is more than I anticipated, but is only limited by time to invest in learning new aspects of the program. Review collected by and hosted on G2.com.

Recommendations to others considering Promys:

As with any new product implementation, it's essential that you take the time needed to ensure that people are fully trained and familiar with how processes are different within Promys. Change is challenging and has to be managed well to succeed. Advance planning and preparation is essential to ensure smooth transition. Review collected by and hosted on G2.com.

What problems is Promys solving and how is that benefiting you?

Our manual processes and systems were creating a bottleneck in Procurement. Promys has eliminated much wasted time. Also, utilizing Promys to manage maintenance contracts and renewals has allowed us to create potential reoccurring revenue. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Promys?

Promys is a robust, yet easy to use, solution which provides us the platform we need to better serve our customers and reduce internal inefficiencies that were caused by using multiple systems for quoting, procurement, and scheduling. Having all stages of a project linked in one solution, with cloud access, is invaluable to our business. Review collected by and hosted on G2.com.

What do you dislike about Promys?

There are some manual adjustments needed to invoices on the QuickBooks side after integration, but they are far outweighed by the other time saving features of Promys. Review collected by and hosted on G2.com.

What problems is Promys solving and how is that benefiting you?

Promys gives us the ability to better utilize and manage our resources. Management can view the progress of projects through Promys, resulting in fewer interruptions to our project management and purchasing teams. Our customer service staff can track customer assets with ease, including service contracts, warranties, returns, and exchanges. Promys helps the left hand know what the right hand is doing, anytime and anywhere there is internet access. Review collected by and hosted on G2.com.

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Promys CRM, Help Desk & PSA Software Categories on G2
CRM
Help Desk
CRM
Help Desk

Promys Comparisons

Compare ConnectWise PSA vs. Promys CRM, Help Desk & PSA Software
Compare ConnectWise PSA vs. Promys CRM, Help Desk & PSA Software
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