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What we like best is that Promys covers our business requirement from lead generation to ongoing help desk support. In the past, we used several different methods to capture information and there was no flow or continuity of customer information available in one location. We like that it is cloud based. It is fairly simple to use which makes training an easier task. The team at Promys is very responsive and easy to work with and are always open to feedback and suggestions. Review collected by and hosted on G2.com.
We find at times the system is a bit slow due to being cloud based. Review collected by and hosted on G2.com.
11 out of 12 Total Reviews for Promys
Overall Review Sentiment for Promys
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The Promys solution allowed us to unify three disparate, disconnected software tools from Sales, Service and Accounting into one, easy to use platform. This significantly improved our internal control system and provided one dashboard to view all aspects of our business. Since Promys had experience in our industry, they helped us in best practices with nominal customization. The Promys support and sales team is outstanding! They offer knowledgeable guidance to all team members with very thorough training! They pick up the phone every time, follow up and provide excellent video and live training sessions. Promys has proven to be a valued, trusted partner to our company. Review collected by and hosted on G2.com.
Although Promys has literally hundreds of reports that are simple to access through drop down windows, we look forward to continued improvement in their BI tools and dashboard. In addition, we would like to simplification with their interface to other systems such as Sage and our OEM systems. Further improvement in task based tracking in Prof Service would also be helpful. Review collected by and hosted on G2.com.
Promys provides us with one place to find everything we need to know about our sales and implementation of projects allowing us to be more efficient from start to finish . Promys forces us to use good business practices. Review collected by and hosted on G2.com.
Because Promys forces us to use good business practices, sometimes it can seem a bit complex to complete a transaction. We have come to realize that it is often for our own good that these edits are in place. Review collected by and hosted on G2.com.
Promys does everything from tracking sales interactions to managing our inventory. It is very intuitive and easy to use. Review collected by and hosted on G2.com.
The integrations into QuickBooks can cause some minor difficulties, but that is strictly related to our line of business and large quantity line items for certain services. Review collected by and hosted on G2.com.
Promys has a fantastic team supporting them who are always willing to help, train, etc. The full software is always available via any web browser, and we have never experienced down time unless the internet breaks. There is a bit of a learning curve, but, once you know it, you and your team will always be able to find what you need and track your orders and projects quickly and easily. Review collected by and hosted on G2.com.
Being that it is entirely web based, it can be a little slow, particularly at peak internet traffic times. Promys has done a lot of work to make this better, and this is a common problem to many platforms. It's also not quite as customizable as some may wish. While Promys is always willing to listen, and add features that would benefit all their clients, having them add one specific feature for you is less likely (though not impossible, and it can take a long time). Aside from that, a truly great platform. Excited to see what the future holds for this great company. Review collected by and hosted on G2.com.
I use Promys to order and track hardware inventory and software support. I like the ability to track software support contracts best, which allows me to properly prepare for contract renewals. Review collected by and hosted on G2.com.
We offer services which require monthly recurring billing. I have wanted a better way to manage the billing for this type of service for some time, but I'm told it has recently become available. The Promys team has already scheduled training for this new aspect of their software. Review collected by and hosted on G2.com.
Intuitive solution with little training. Solid support from the Promys team with rapid response and resolution of issues as they arise. Very flexible in resolving unique issues as they arise. Review collected by and hosted on G2.com.
Cloud based solution so can be slow at times. Review collected by and hosted on G2.com.
My team uses the Promys CRM module extensively. Our reps appreciate the search, filter and sort capabilities in building filtered lists. I really like how I can see last contacted dates across multiple accounts and how our user defined fields automatically become part of the search/selection/filter criteria. Review collected by and hosted on G2.com.
We would like tighter integration with some of the 3rd party Marketing tools, but my understanding is that Promys is working on that via their Web API.
Like any software tool, the outcome depends on implementation, training and support (Promys is extremely responsive) and commitment from the user. We are working with them to implement best practices. Review collected by and hosted on G2.com.
We were looking for a tool that was able to provide a cradle to grave view of projects within the business. We wanted to see all costs associated so we could look at the true value of a singular project to the business and Promys helps us do that!! Review collected by and hosted on G2.com.
The reality of any tool trying to capture data necessary is the number of clicks required by the user is high, this is no different with Promys. Review collected by and hosted on G2.com.
The Promys solution ensures our Sales, Order Fulfillment, Project Management, Resource Scheduling and Help Desk departments are always on the same page and can respond to changes in a coordinated way. We went from four disconnected departmental software programs and several complicated reporting spreadsheets to one unified solution. This significantly reduced data re-keying errors and delays, departmental communication lags and drastically improved our ability to get real-time company wide visibility. I especially liked how Promys was more than willing to share best practices during implementation, but were also willing to configure Promys to meet "our way" of doing things. Support response and resolution times have been excellent. Review collected by and hosted on G2.com.
The implementation took a little longer than we'd hoped, but we did like how Promys did all the implementation heavy lifting instead of leaving it to us to watch video's or read documentation and "figure it out" on our own. Review collected by and hosted on G2.com.
The best part of Promys is the ease of locating needed information. Whether it's client contact info, product info or project status, the interface makes locating and filtering available data very simple and straightforward. Review collected by and hosted on G2.com.
Nothing really... the learning curve to utilize all the capabilities of the system is more than I anticipated, but is only limited by time to invest in learning new aspects of the program. Review collected by and hosted on G2.com.
