Prompt Therapy Solutions Reviews & Product Details

One of my favorite things is the ability to send paperwork to patients prior to their first session; it helps the therapists and the front desk, plus the patient is happy they can jump straight into their session once they arrive. The billing module is great and very concise and easy to use, even as a first time user. The waitlist is also a great feature, having a list of names pop up as soon as there is a cancellation helps keep our schedule full. Review collected by and hosted on G2.com.

When scheduling multiple appointments for either a patient or "other/personal" block, I don't like that once it's been set, each appointment can only be edited individually as opposed to as a whole. Review collected by and hosted on G2.com.

What I like best about Prompt is the ongoing growing. Prompt continues to do updates in their system, to make it as easy as possible to grow with the system, as things are always changing. Prompt continues to change and provide videos on how to keep up with the industry. This also allows for a sense of ease for customers like myself, that they are keeping up with the industry. Review collected by and hosted on G2.com.

Unfortunately, with a positive, there is a negative. With the industry always changing and Prompt keeping up with these changes, there are many videos with updates. The videos can become tedious but without these videos, we wouldn't know how to utilize the system to its full potential. So with that being said, it's still a positive.

Also, it would be extremely helpful if there was a calculator that automatically showed the difference, when making payments to differen't DOS, when collecting payments. Review collected by and hosted on G2.com.

I love the ease of use. The user interface and features allow for a very forgiving system and one that makes all admin/clinic process more efficient/effective. It has live reports and creates a kind of transparency that no other EMR possess. Prompt allows owners and management to see their clinics health in a way that is very objective, making business decisions easier and more accrurate. Review collected by and hosted on G2.com.

To be honest it is difficult to find someting I truly "dislike". I think there are some features I would like to see put in place, however, Prompt is always adapting and I know many of those features are coming shortly down the road. Review collected by and hosted on G2.com.

The software is great and getting better with frequent updates to quality of life features. What makes Prompt exceptional is the team behind it. Transitioning between EMRs is never easy, but ours was well informed and prepared becasue the the support we got from our dedicated onboarding coaches. We not only transitioned EMR's, but we had also taken the oppertunity to bring billing back in house. Prompt's dedicated billing transition team helped us make this as smooth as possible. Review collected by and hosted on G2.com.

Prompt is continually updating features, which requires a bit of catch up and review every month or so. It sometimes takes a few updates for the content to get integrated into the standard Prompt U modules. Review collected by and hosted on G2.com.

Prompt Customer Service always goes above and beyond to help us figure things out. That made the integration so much easier also.

The software itself is helpful by applying out payments and showing us what needs attention. Review collected by and hosted on G2.com.

There isn't really anything to dislike about Prompt. Review collected by and hosted on G2.com.

How responsive the support team is in regards to questions with billing, patients and software bugs. Review collected by and hosted on G2.com.

That there isn't an email blast feature to reach a great number of our patients without having to export an excel spreadsheet and then pasting into separate emails. Review collected by and hosted on G2.com.

What I like most about Prompt is that, it's easy to use and runs smoothly. Review collected by and hosted on G2.com.

I do dislike the task section, I wish we had the ability to tag someone and comment. Review collected by and hosted on G2.com.

Fantastic customer service and a product that adds features to create a better user experience. Review collected by and hosted on G2.com.

Many items to integrate and features to learn can make it a little daunting but taking the time to learn them is beneficial because they are super helpful and makes your efficiency sky rocket. Review collected by and hosted on G2.com.

I like that the payments are auto applied makes things more time efficient. The buckets are a nice breakdown. Review collected by and hosted on G2.com.

I wish the credits would auto apply for patients and there was a tertiary spot. Review collected by and hosted on G2.com.

As a clinic owner, I have a lot to worry about from compliance, to productivity to reimbursement. I can answer any question I may have about the health of my clinic by using PROMPT. PROMPT has a robust reporting that tells me EXACTLY how I am doing. Good bye guess work and frustration, hello increased revenue! Review collected by and hosted on G2.com.

I love PROMPT. The reason I know I love PROMPT is because I don't find myself muttering under my breath about some clunky function that doesn't work.

IT WORKS! Review collected by and hosted on G2.com.