Product Fruits Pros and Cons

Product Fruits is incredibly intuitive and very easy to integrate help content into our platform. We use it for our external help pages (help.flows.world) as well as in our Flows builder, where users can access guides via the life ring. It is easy for anyone in the team to create and publish new help content and newsfeed. Review collected by and hosted on G2.com.

Honestly, nothing! It does exactly what we need, and the experience has been smooth from setup to daily use. Review collected by and hosted on G2.com.

Awesome support, instant trouble shooting, friendly customer success and help desk people catering to my requests all day long in terms of creating content and flows using product fruits. Review collected by and hosted on G2.com.

You would be suprised if I say, nothing. Because, they are that good with what they are bringing out. They have solved all my issues. I am expecting that they create product fruits to mail notifications directly just like how appcues does. Review collected by and hosted on G2.com.

Product fruits is a great tool that is suitable for onboarding clients or employees.

With this tool, onboarding tours can be created quite easily. We use them for our external partners - brokers - in our application. The advantage is that we can also guide people who do not use it often through the application.

We also have onboarding tours for our own employees, which are designed so that there is no physical training, but people go through the system and learn on their own in the application. Review collected by and hosted on G2.com.

Product fruits is a tool that has many options. Therefore, it is not easy to use all the options when you first get acquainted with them. But once you get acquainted with them, you will find even more options. Review collected by and hosted on G2.com.

Product Fruits includes all digital adoption platform features that are necessary to get started with creating a great digital onboarding experience for your users. They reply super fast to all inquiries and usually the faults are on our end. Overall a great product with great value proposition based in EUROPE. Working in an industry where data secrecy is key this is absolutely essential.

Also they have introduced a series of new features in recent months that essentially put them on par with other providers - at a fraction of the cost. Great place to start. Review collected by and hosted on G2.com.

There is still some room in the analytics department of the tours but it looks like they are working on them. A key missing feature is a retention table - e.g. tracking user usage of our platform in the first 30 days, perhaps even linked with their custom event tracking. This would be a game-changer. Review collected by and hosted on G2.com.

The easy implementation was a huge plus for us. Even though we have a pretty complex setup, Product Fruits handles tricky use cases surprisingly well. Big shoutout to the support team—they’ve been super helpful! Integrating it with our many custom structures using their API and SDKs was surprisingly easy—even though we needed a little help from support, they made the process smooth. There are tons of features, but for us, the tour, hints, and onboarding checklist were more than enough. Everything works smoothly and fits our needs perfectly. Review collected by and hosted on G2.com.

The admin panel is technically useful, but with so many features, it can be a bit hard to navigate and manage at times. Also, the default look of the tools (like tours, popups, etc.) doesn’t feel very business-oriented, and customizing them can be a bit tricky. Review collected by and hosted on G2.com.

Since switching from another solution that had become too expensive, I have been delighted with Product Fruits, both from a product and service perspective. Their team is super responsive and helpful, and the product us super friendly and easy to set up. We use it for banner announcement, contextual help, new feature announcements. It is very customizable. I can't rave about it enough, I highly recommend it to anyone looking for an in-app communication solution. Review collected by and hosted on G2.com.

There's really nothing that comes to mind. I have made a couple feature requests and they have become available in short order, so super satisfied with the responsiveness of the team. Review collected by and hosted on G2.com.

I appreciate how Product Fruits enables us to effectively enhance our PLG (Product-Led Growth) initiatives. The tools it offers, like onboarding tours (journeys), in-app help, articles, feedback collection, and news section, help streamline our user experience and engagement efforts. It allows for seamless integration of resources that guide users and gather valuable insights, driving continuous improvement. Review collected by and hosted on G2.com.

Since Product Fruits is still relatively new, there are certainly areas where additional features could enhance the experience. For example, more advanced analytics on user behavior would provide deeper insights into engagement, and expanding the API functionality would allow for greater flexibility in customization and integration with other tools. Review collected by and hosted on G2.com.

It's easier to use compared to its competitors and the support is very good. They answer in minutes and find solutions fast to your problems. Ad blocker extensions don’t hide the widgets, unlike with some competitors. Everything is simple to use, and you can customize a lot through CSS if you need a more flexible solution or look. Also the implementation was very easy to do. Review collected by and hosted on G2.com.

Customization options through the interface are limited, but you can edit everything through the css if you need more felxibility. Review collected by and hosted on G2.com.

Product Fruits stands out for its simplicity and ease of use. The platform is intuitive, making setup and implementation a breeze. The AI-powered tools make it fast and easy to generate accurate content, saving me a ton of time while ensuring that the output is polished and professional. The overall usability and efficiency is great, and it’s a platform that genuinely helps streamline user-guiding creation. Review collected by and hosted on G2.com.

While the platform is great overall, I believe there’s room for improvement in the analytics department. It would be helpful to have more in-depth insights into how users are interacting with the content and guides. That said, the current analytics are functional and meet our needs for now, but enhanced data analysis would be a welcome upgrade. Review collected by and hosted on G2.com.

Product Fruits is an excellent tool that is easy to use once you get the hang of it. What truly sets it apart is the exceptional customer support team—they’re incredibly fast, friendly, and go above and beyond to find solutions tailored to your company’s needs. It’s clear they prioritize their clients, which makes working with them a pleasure. Review collected by and hosted on G2.com.

The website could use some improvement. It takes time to familiarize yourself with the layout and find what you need. Despite this minor setback, the overall experience is overwhelmingly positive, and the functionality of the makes it worth the effort. Review collected by and hosted on G2.com.