![Tobi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tobi D.") TD Tobi D. Head of Customer Experience Small-Business (50 or fewer emp.) 1/31/2024 "Excellent tour solution at a decent price" 4.5/5 What do you like best about Product Fruits? We provide a platform that schools use to track their students' data, meaning that there can be lots of variation in how the platform could look between different users (different subjects and account types). We were struggling to find a tour solution that worked for us with this being the case, as many need consistent URLs and the same elements to show on the page in order for a tour to function. Product Fruits' builder is really user friendly, easy to pick up and learn, and gave far more flexibility than the other tour providers that I tried. Their support is excellent too - I can't remember a time where it has taken them longer than about 10 mins to reply to a chat, and they make it easy to book in a call for more complicated things. The Chrome extension also made it really easy for me to try this out in the browser and test if it worked for us, and the implementation from our dev side was pretty straightforward - Product Fruits' knowledge base is very good and provided all of the info that they needed Review collected by and hosted on G2.com. What do you dislike about Product Fruits? The analytics tool could be improved - it only lets you select a single tour or checklist, rather than multiple or as a whole (we have parallel, but slightly different tours for different users). It's not the end of the world as the HubSpot integration works very well and we can build reports there There are some minor issues that pop up sometimes, usually due to the settings on the tour and me not being having the dev skills to really know what's going on (such as some cards not showing up, segmentation not working properly). However their support team (shoutout to Rob) are very knowledgable and quick to reply in cases like this, so it definitely wouldn't put me off Review collected by and hosted on G2.com. What problems is Product Fruits solving and how is that benefiting you? We have always done 1to1 or group trainings for our new customers that come on board, but recently we have been scaling and keen to improve our tools to allow the customer to self-serve. Product Fruits helps our new customers to get to grips with our product without always the need for a customer success call, and our more established customers discover and benefit from more advanced features Review collected by and hosted on G2.com. Show More Rating Updated (12/2/2024) Current UserValidated ReviewerSource: Organic See what 243 reviewers think of Product Fruits 4.7 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/product-fruits/reviews)