Procore Pricing Overview

I really appreciate the comprehensive range of organizational tools and guidance that Procore provides. Moreover, I find great value in the wide array of software integrations available and the thoroughness of the support resources provided. Review collected by and hosted on G2.com.

While there isn't much I can point out as a dislike about Procore, if I were to identify one aspect, it would be the inability to establish links between different drawing areas. For instance, I encountered a situation where I couldn't link a drawing uploaded to a specific area designated for structural drawings within the Drawings Module to another designated area. Review collected by and hosted on G2.com.

Products and software integration demo from sales team looked amazing. 6-weeks after purchase, integration team unable to deliver on the sales team integration that was shown to customer. Customer service, and managment team refused to negotiate any resolution or refund until BBB complaint was filed. Been sitting 3-weeks now without resolution after BBB complaint. Software was purchased on 2/27/24 for over $21K, now 3-months lost without even being able to integrate the software. Already lost almost $6k of the subscription waiting on Procore to own up to their mistakes, and software issues. Procore Management ethics are questionable, as they deferred us out 3-weeks claiming legal is now involved and no authority to resolve, nor refund the services. Now that I just requested a full refund for the entire $21,500.00, same managment personnel in emails the last 3-weeks now has the ability to refund the amount for the bad software connector. So the refund amount changes, and now this guy is willing to refund and resolve the matter... choose carefully, the management tactics are very questionable as they claim they would have negotiated before the BBB complaint was filed. The negotiation was clear over email, no possible refund, but only a possible "discount" may be given upon renewal of services next February. As long as they get paid for an additional year of services, then they might discount the services they were required to deliver upon this initial contract. Review collected by and hosted on G2.com.

Sales team upsold us with QB Connector, but failed to deliver the same functionality as shown. Sales team showed capability of QB (Online only) connector integration, using many cost codes, and the product database with labor / material. Never disclosed QB Desktop connector doesn't have the same functionality until 1.5 months after purchase when implementing software. Implementation service team finally discloses can't use the various cost codes, but also requires user to separate all material and labor for all database items, causing double the time to bid projects. Procore management refuses to respond, sitting now for 3-weeks without any communication for resolution. Software is unable to be used, and can't integrate any ERP for budgets, bids, and completely useless. Beware of this for small business owners, Procore management will strong arm you, even when their Terms and Conditions state refund is applicable when they misrepresented their product capability, therefore costing you an additional $2k for software you can't use. They will hold out and cost you money each week, after being notified through BBB of compliant, and refusing to acknowledge their own integration issues. Review collected by and hosted on G2.com.