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Top 10 ProcedureFlow Alternatives & Competitors

(42)4.7 out of 5

Explore the best alternatives to ProcedureFlow for users who need new software features or want to try different solutions. Contact Center Knowledge Base Software is a widely used technology, and many people are seeking sophisticated, innovative software solutions with q & a, link sharing, and searchable. Other important factors to consider when researching alternatives to ProcedureFlow include training and features. The best overall ProcedureFlow alternative is Trainual. Other similar apps like ProcedureFlow are Process Street, MaintainX, NICE CXone Mpower, and Talkdesk. ProcedureFlow alternatives can be found in Contact Center Knowledge Base Software but may also be in Knowledge Base Software or CMMS Software.

Best Paid & Free Alternatives to ProcedureFlow

Trainual
Process Street
MaintainX
NICE CXone Mpower
Talkdesk
Guru
Bloomfire
Document360

Top 10 Alternatives to ProcedureFlow Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how ProcedureFlow stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Telecommunications, and Computer Software, and find the best product for your business.

Trainual

By Trainual

(790)4.7 out of 5

Train employees, contractors, salespeople, interns, vendors, and customers with one simple system.

Categories in common with ProcedureFlow:

Standard Operating Procedures

Reviewers say compared to ProcedureFlow, Trainual is:

Slower to reach roi

More expensive

Better at support

See all Trainual reviews

Process Street

By Process Street

(407)4.6 out of 5

Process Street is a modern process management platform, helping teams share their core processes, then transform them into powerful no-code workflows.

Categories in common with ProcedureFlow:

Standard Operating Procedures

Reviewers say compared to ProcedureFlow, Process Street is:

Slower to reach roi

More expensive

See all Process Street reviews

Sponsored

Cobrowse.io

(15)4.4 out of 5

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

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MaintainX

By MaintainX

(917)4.8 out of 5

MaintainX is a mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT-enabled cloud-based tool for maintenance, safety, and operations on equipment and facilities.

Categories in common with ProcedureFlow:

Standard Operating Procedures

Reviewers say compared to ProcedureFlow, MaintainX is:

More expensive

Slower to reach roi

Better at support

See all MaintainX reviews

NICE CXone Mpower

By NICE

(1,635)4.3 out of 5

NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.

Categories in common with ProcedureFlow:

Contact Center Knowledge Base

Reviewers say compared to ProcedureFlow, NICE CXone Mpower is:

Slower to reach roi

More expensive

See all NICE CXone Mpower reviews

Talkdesk

By Talkdesk

(2,408)4.4 out of 5

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with ProcedureFlow:

Contact Center Knowledge Base

Get a quote

Reviewers say compared to ProcedureFlow, Talkdesk is:

Slower to reach roi

More expensive

See all Talkdesk reviews

Guru

By Guru

(2,112)4.7 out of 5

Guru is the wiki, intranet, and knowledge base in one that brings your teams together by centralizing essential information. Powered by AI, it gets smarter the more you use it. Experience streamlined information sharing and effortless implementation with Guru.

Categories in common with ProcedureFlow:

Contact Center Knowledge Base

Reviewers say compared to ProcedureFlow, Guru is:

Slower to reach roi

More expensive

Better at support

See all Guru reviews

Bloomfire

By Bloomfire

(451)4.6 out of 5

Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.

Categories in common with ProcedureFlow: