AC
Annette C.
Executive Director
Small-Business (50 or fewer emp.)
"User-Friendly and All-in-One, But Rising Transaction Fees"
3.5/5
What do you like best about Procare Solutions?

We like that it's so user friendly, we have great customer support and all of the features that it allows us to do to keep the entire operation of the childcare in one spot. It makes it easy for the director as well as the bookkeeper to be able to do each of their jobs. Review collected by and hosted on G2.com.

What do you dislike about Procare Solutions?

The only negative that I have is the transactions fees for running tuition express keep rising. Review collected by and hosted on G2.com.

Caitlin B.
CB
Caitlin B.
Director
Small-Business (50 or fewer emp.)
"Procare is easy to use and the support team is great"
5/5
What do you like best about Procare Solutions?

Procare is pretty easy to use once you are familiar with it. If you can't find what you are looking for the support team is very helpful and very kind. Sometimes the wait on the phone support is long, but once you are connected to someone they are always kind, respectful, patient and quick to get to the bottom of it! Review collected by and hosted on G2.com.

What do you dislike about Procare Solutions?

Sometimes it's not very intuitive as to where things are located so there is a bit of a learning curve. Once you get the hang of what you need it's very easy to navigate. Review collected by and hosted on G2.com.

CA
Chloe A.
Director
Small-Business (50 or fewer emp.)
"pro-ProCare!"
5/5
What do you like best about Procare Solutions?

ProCare is a great way to streamline your daycare management. Your teachers will love being able to track their class's day, and communciate with parents. Administrators will enjoy the reduction in paperwork, and the ability to process payments. Review collected by and hosted on G2.com.

What do you dislike about Procare Solutions?

Customer Support is bots and AI, it takes hours or days to get actual assistance. Review collected by and hosted on G2.com.

Tamara G.
TG
Tamara G.
Owner
Small-Business (50 or fewer emp.)
"Customer service is lacking"
1.5/5
What do you like best about Procare Solutions?

The app is user friendly and staff and parents use it easily Review collected by and hosted on G2.com.

What do you dislike about Procare Solutions?

Now that we have issues with our parents getting declined payments (even though they are on auto pay), I cannot get anyone on the phone or even to respond to emails. They are not responding to my parents either. Review collected by and hosted on G2.com.

Color My W.
CW
Color My W.
Owner/Admin/Teacher
Small-Business (50 or fewer emp.)
"Procare for the win!"
5/5
What do you like best about Procare Solutions?

What I like most about ProCare is the ease of use. It was very simple to set up & very simple to get started using for myself, the staff and the parents. If we ever had any questions a representative was there to help us along the way. Review collected by and hosted on G2.com.

What do you dislike about Procare Solutions?

If I had to pick a con about ProCare, which is hard to do, it would be that some parents experienced minor glitches with setting up their automatic ACH payments. All in all, any of those were taken care of within days. Review collected by and hosted on G2.com.

MW
Megan W.
Owner
Small-Business (50 or fewer emp.)
"Highly recommend"
5/5
What do you like best about Procare Solutions?

Procare Solutions is extremely user-friendly and easy to navigate for families, administrators, and teachers. It keeps everything organized in one place, making communication and management smooth and efficient. Review collected by and hosted on G2.com.

What do you dislike about Procare Solutions?

I’ve been using Procare Solutions for over 3 years and honestly have not experienced any real issues. It has been reliable, consistent, and easy to use, so I don’t really have any major complaints or negatives to share. Review collected by and hosted on G2.com.

Maureen O.
MO
Maureen O.
Owner
Small-Business (50 or fewer emp.)
"Procare Review"
2.5/5
What do you like best about Procare Solutions?

The iPhone app and website are visually appealing and intuitive to use. Customer support is easy to get a hold of and help to resolve issues in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Procare Solutions?

The desktop version looks like it is from Windows circa 1998 and is not intuitive to use. Document uploads are limited to PDFs less than 5kb, which is annoying. Parents do not always find the app easy to use. Review collected by and hosted on G2.com.

Response from Rana Zayed of Procare Solutions

Thank you so much for taking the time to submit a review. We would love to connect and discuss features with you to make sure you're getting the most out of your Procare software. Please schedule a time with your Account Manager to get answers to specific questions for your account or you can also contact our support team at 1-800-964-1729 for general questions and quick assistance.

Mark P.
MP
Mark P.
Sr. Business Development Manager
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Awesome Daycare Software"
5/5
What do you like best about Procare Solutions?

Ability to log pictures and on-going data everyday in regards to the children Review collected by and hosted on G2.com.

What do you dislike about Procare Solutions?

I wish that parents could use credit cards and they get charged the processing fee directly Review collected by and hosted on G2.com.

Rogy's J.
RJ
Rogy's J.
Director
Small-Business (50 or fewer emp.)
"Procare working"
4.5/5
What do you like best about Procare Solutions?

I like how I can easily log in and find my way through all the menus. I do use ProCare for all things such payments, entering child's shot records keeping up with my staff and their trainings. I also like how easy it is to update the menus I also love that I am able to change our colors, so we know who is logged in on what device! I use ProCare on a daily basis. There are days that I know I am going to spend much of my time on it. I have created a cheat sheet on where to find all of our rosters. Review collected by and hosted on G2.com.

What do you dislike about Procare Solutions?

My least and only dislike is that It does log me out if I am not always on it. I would love to be able to quickly take a payment without having to wait to log back in . Review collected by and hosted on G2.com.

KP
Kayla P.
Co-Director of CDC
Small-Business (50 or fewer emp.)
"Supportive to our business"
4/5
What do you like best about Procare Solutions?

I love that they have a great support team to teach us the ropes of Procare. My team is new to the facility and we were not "trained" on Procare, just provided the system and left to figure it out. Since taking over the Child Development Center, we reached out to Procare and they heard our need and came in with well rounded support! We have set up a personal training to get a better understanding and I have one of the ladies personal calendar invite to reach out to once we are ready to tackle more trainings and better learn Procare. Review collected by and hosted on G2.com.

What do you dislike about Procare Solutions?

I do not like the document side of Procare. We cannot upload everything and it would be really supportive if there were "folders" to put different documents into the childs files. Currently, if we were to upload the incident/accidents from the child, onto their profile; we would have to scroll and scroll to find needed documents, as they would be thrown altogether into the childs profile, without any organization. We would also like different messaging options to organize who and where we communicate with. Communication to teacher can be important or curriculum based. It would be nice to categorize it. Also! When parents are asking for certain kinds of photos, like a bump or cut; it would be nice to send it in messages, so not everyone can see it. Make it more personal. Review collected by and hosted on G2.com.