--- title: Prestashop Helpdesk Addon by Knowband Reviews meta_title: 'Prestashop Helpdesk Addon by Knowband Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Prestashop Helpdesk Addon by Knowband works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 2 scale: '5' date_modified: '2026-07-12' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Prestashop Helpdesk Addon by Knowband Reviews **Vendor:** Knowband **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.0/5.0 **Total Reviews:** 2 ## About Prestashop Helpdesk Addon by Knowband Prestashop Deskoid Helpdesk addon by Knowband integrates a helpdesk ticket system on the Prestashop store. ## Prestashop Helpdesk Addon by Knowband Reviews ### 1. Ticket management **Rating:** 3.5/5.0 stars **Reviewed by:** Yash J. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Prestashop Helpdesk Addon by Knowband?** It is easy to install the module on the Prestashop store. The customization option is very impressive and user-friendly. The module helps me to provide seamless customer support and a positive reputation. As a customer, i feel comfortable while raising the tickets. the acknowledgment experience is also good, which is the key element of any tool. **What do you dislike about Prestashop Helpdesk Addon by Knowband?** The tool sometimes becomes unresponsive, and Agent has to log in again. There are time-out issues in between. Secondly, I did not get proper vendor support many times during working hours. Thirdly, there is no provision to check the agent status, whether all agents are logged in or not. **Recommendations to others considering Prestashop Helpdesk Addon by Knowband:** Prestashop is a good ticketing tool that the industry can opt. **What problems is Prestashop Helpdesk Addon by Knowband solving and how is that benefiting you?** Earlier, We were providing call support that agents do not like as they have to speak continuously. After Opting Prestashop, the job becomes easy for us. All agents can work on tickets without holding the clients on call. It is a good thing. Also, now we have the record of all issues which we had faced during a particular period. This helps in the judgment of agent productivity. ### 2. Any doubt reach Pretashop Helpdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Swetank S. | Lead Associate, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Prestashop Helpdesk Addon by Knowband?** It's the best helpdesk system for e-commerce users. The unified customer experience incorporated by the Prestashop helpdesk add-on makes it easier for the customers to shop from your site. Any query and its gets solved in few moments. **What do you dislike about Prestashop Helpdesk Addon by Knowband?** It should be more fast and easy to use. I find it complex to use for customers who are new to technology. It's not that much user friendly, **Recommendations to others considering Prestashop Helpdesk Addon by Knowband:** If you are having e-commerce or retail business, this is the must-have addon. This will not only solve time but also saves manual intervention and more customer-centric support. This will be like boon to your business. **What problems is Prestashop Helpdesk Addon by Knowband solving and how is that benefiting you?** MY customers reach tech support with the help of this addon. They write the query, and in few moments, they got their questions resolved or suggestions. ## Prestashop Helpdesk Addon by Knowband Discussions - [What is Prestashop Helpdesk Addon by Knowband used for?](https://www.g2.com/discussions/what-is-prestashop-helpdesk-addon-by-knowband-used-for) - [View Prestashop Helpdesk Addon by Knowband pricing details and edition comparison](https://www.g2.com/products/prestashop-helpdesk-addon-by-knowband/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+03%3A48%3A40+-0500&secure%5Bsession_id%5D=866421a5-256b-4a93-a4a8-d3a470c99e2f&secure%5Btoken%5D=dbc5fb64e1069b24b9301f3536ffddfb3e000a29010ecba89a33f7e353391ff4&format=llm_user) ## Prestashop Helpdesk Addon by Knowband Features **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction ## Top Prestashop Helpdesk Addon by Knowband Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Elfsight](https://www.g2.com/products/elfsight/reviews) - 4.8/5.0 (886 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (603 reviews)