Postscript Reviews & Product Details

I love how easy POSTSCRIPT made it for a new customer like me to get setup, integrated, and weekly reviews until I was able to create/analyze/and review my own campaigns or automation. Review collected by and hosted on G2.com.

There is not one thing I dislike about postscript. Everything and everyone at the company has been a breeze to work with. Since starting SMS marketing in addition to email marketing, our ROI has increased tremendously. Review collected by and hosted on G2.com.

The App is easy to use and navigate. It works well with Shopfiy & Klaviyo by integrating segmented lists, user properties in just a matter of a few clicks and provides good customer success support. Review collected by and hosted on G2.com.

I'm not too fond that they still haven't worked on list exclusions, which means that you have to spend a few more minutes creating separate lists. Also, they need to work on better-looking analytics and reports on the platform. Review collected by and hosted on G2.com.

Absolutely love the helpful customer service! Review collected by and hosted on G2.com.

I wish there was a smaller plan for businesses that are just starting out and don't have huge subscriber lists. Review collected by and hosted on G2.com.

Truthfully the team is the best part. They are wildly helpful and empathetic. They are creative and come with a TON of great ideas. Review collected by and hosted on G2.com.

I think there could be some improvements on reports to better understand attribution. Review collected by and hosted on G2.com.

The ease of use, and the integration with shopify is KEY for me! Review collected by and hosted on G2.com.

Pricing could be better, I send a lot of texts! Review collected by and hosted on G2.com.

I love how easy they make it to set up campaigns. The user interface is awesome and easy to get around! Another thing, They also have A TON of resources for merchants and agency owners to use - to empower you on your SMS journey! Review collected by and hosted on G2.com.

The only thing I would suggest is to work on a better interface for the analytics. Review collected by and hosted on G2.com.

All the keyword and segment features! Review collected by and hosted on G2.com.

I haven't found anything I dislike. Review collected by and hosted on G2.com.

Extremely easy to install. Setup from the Shopify store took only a few minutes, and I was sending my first text messages the first day. I thought it would be much more involved, but it was straightforward to set up. Review collected by and hosted on G2.com.

I haven't come across any downsides from using the product. As with anything of value, it isn't free so expect to pay for what you ultimately need to have in your toolbag if you want to connect with customers. Review collected by and hosted on G2.com.

The customer service is unmatched, the team is always there to help answer any questions I may have. Review collected by and hosted on G2.com.

I really enjoy using the new flow builder and the keyword features. However I wish there was a way to convert the old legacy automations into flow builder. I also wish you could associate a klaviyo form signup with a keyword, this way would make setting up the welcome automation much easier Review collected by and hosted on G2.com.

I've used PostScript for 2 years and I am a huge fan. We've tested other SMS tools but always choose to stick with our team at PostScript. PostScript is amazing with features, ability to segment, set up automations. Strongest integration we've seen with ReCharge. But the biggest win for them is strategy and support. I give a 10/10 to their account strategy and support. The people they have working with them on the account strategy support teams are incredible. Features are important, but a tool is nothing without good execution. Running a mid-8 figure ecom business, with a lean team, we are always lacking resources. Having amazing team at PostScript to guide us helps us get done more with less. Review collected by and hosted on G2.com.

My only area of disappointment is analytics, and the UI. I'm constantly asking our rep to pull things manually because it's not possible to do in the interface, and I feel bad. The tool is very light on features to sort your flows/campaigns. Which causes a lot of headache as you get a more complex account or want to look at historical data. You are left clicking through list after list of campaigns and automations which by default show lifetime numbers. There's no date range function in flows/campaigns. You are stuck with lifetime metrics, even campaigns that ran long ago. All they would need to do is add a date range selector. Also putting metrics like new subscribers, credits used. The UI in it's current form has been "static" for a while. Really looking forward to see their engineering teams step up and make PostScript what it is capable of. Will gladly revise this to 10/10 if they can fix some of these basic usability/reporting functions. Review collected by and hosted on G2.com.