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Pony Express HQ Reviews & Product Details

Sign up now, get 100 free text message credits from us 🎉 Businesses, organizations, and communities use Pony Express HQ to connect with customers and members via text messages. * Get a free dedicated US local phone number or a dedicated toll-free phone number * Share deals, updates, and info via SMS texting with large groups * Pony Express HQ was built for non-technical teams with no training required * Unlimited keywords, groups, and contacts * No training, no coding, and set-up required * No monthly fees 🙌 * Allow recipients to respond back privately * Free message forwarding to your personal phone * Send MMS picture messaging, video and pdf links * Forward incoming calls 📲 * Cross-posting to your Facebook and Twitter page * Collect opt-ins via web-widget *Credits don't expire * Rollover credits * Setup auto-responses

Seller

Irmak

Discussions

Pony Express HQ Community

Languages Supported

English

Overview by

Pony Express HQ (Customer Support)

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Pony Express HQ Media

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Pay As You Go Pricing | No Monthly Subscription Fee

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How It Works - Pony Express SMS Text Message Marketing

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Pony Express HQ Homepage | SMS Text Message Marketing Platform

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SMS Text Message Marketing Help Your business

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Pony Express HQ | SMS Text Message Marketing Platform

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Ryan S.

Small-Business (50 or fewer emp.)

5/12/2024

"Exactly what we needed"

5/5

What do you like best about Pony Express HQ?

This platform allowed us to really control the spend we wanted while fulfilling what we needed. We wanted a simple platform that we could send occasional alerts to our members and this does exactly that. Review collected by and hosted on G2.com.

What do you dislike about Pony Express HQ?

The process of registering the phone number was cumbersome, but needed. Review collected by and hosted on G2.com.

PH

Peter H.

Firefighter

Small-Business (50 or fewer emp.)

7/14/2023

"great add on to any company"

5/5

What do you like best about Pony Express HQ?

reach a lot of people in a short amount of time Review collected by and hosted on G2.com.

What do you dislike about Pony Express HQ?

it coud be a little easier to go through your contacts Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

6/16/2021

"Great System -- minor upgrades requested."

4.5/5

What do you like best about Pony Express HQ?

I like that I can communicate with an entire team or with each team member individually. I don't have to share my cell phone number or share the whole team's phone numbers. I can stay connected and in control of the group chat environment. There are also no "reply alls," which is excellent.

I also love the pay-as-you go pricing structure. The pricing is incredibly fair and reasonable. No monthly contracts. Review collected by and hosted on G2.com.

What do you dislike about Pony Express HQ?

I wish that there was an app for my phone to send replies quickly when I am away from my office. It is challenging to log in on a browser window to manage responses. Additionally, the system won't let me send a PDF to a group, but it will allow me to send one to an individual. I am trying to share schedules with a large group, and the only workaround I have found is to take a picture and send it to the staff. Review collected by and hosted on G2.com.

Recommendations to others considering Pony Express HQ:

Exactly what you need to communicate with employees for precisely the right price. Great for small businesses. Review collected by and hosted on G2.com.

What problems is Pony Express HQ solving and how is that benefiting you?

Before Pony Express, I managed a group chats with a large number of employees. That meant sharing my number as well as the personal numbers of the entire staff. If an employee quits, I have to start a new group chat. With pony express, I can manage the users from an easy-to-use dashboard. Review collected by and hosted on G2.com.

RC

Rohit C.

Community Manager

Information Technology and Services

Small-Business (50 or fewer emp.)

5/9/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Amazing Tools For SMS marketing"

5/5

What do you like best about Pony Express HQ?

It's very easy to reach out our community members through SMS whenever we have events. Its very simple & affordable service for us. You can keep your privacy withing using this app by buying your own 877 number or different local numbers. In this way we can keep our private number private & you have even forward your text to own number so that you don't miss any notification coming to other ponyexpress number. Review collected by and hosted on G2.com.

What do you dislike about Pony Express HQ?

We are very happy. I wish they have complete phone app Review collected by and hosted on G2.com.

Recommendations to others considering Pony Express HQ:

Yes< I will highly recommend to other friends and business. I can see it can be use in many different domain. For Instance, I can even see that it can be use in food business or restuarnt. You can always reachout to your customer for % discount coupon & I think customer will feel great and thankful to the owners when they are sending to customers. I think whoever wants to reach out to any customer of any domain this is the best tools. Review collected by and hosted on G2.com.

What problems is Pony Express HQ solving and how is that benefiting you?

Event Management, Concerts, Private Movie Show, Tech Events. The best part of using this software helps me to reach out my customer or clients easily without disburbing them. One of my friend did use this kind of service but in voice form. Most of my friend didn't like it. However, Using SMS its very effective because we can reach to our clients or customers or community friends without bothering them to do voice call. So it has been great effective tool for us when we do lots of events. Review collected by and hosted on G2.com.

AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

9/17/2020

"Worst texting service, terrible customer service"

0/5

What do you like best about Pony Express HQ?

Nothing at all. I researched a ton of texting services and chose this one because it appeared to have a lot of the features we needed. Review collected by and hosted on G2.com.

What do you dislike about Pony Express HQ?

Free trial only allows for about 2 texts, which never went through. Not one of our 300 texts ever went through, which we paid for. Customer service claimed that they were all blocked by the cell providers and that it wasn't their system. If all the cell providers block their service, why would you use it? They said they were unable to offer a refund and said they would give us a toll free number. We already had one. They also kept asking if we had permission. Yes, we had written consent. We are a doctor's office. If the cell providers can block these types of msgs, what difference does it make if we have written permission. We finally got a partial refund, so we paid for nothing. Would never recommend this for any company or person. Review collected by and hosted on G2.com.

Recommendations to others considering Pony Express HQ:

Look elsewhere if you ever want a text to go through Review collected by and hosted on G2.com.

What problems is Pony Express HQ solving and how is that benefiting you?

They have no phone number, so the only way to converse with them is via email. They finally gave us a partial refund after numerous complaints. Review collected by and hosted on G2.com.

Response from Pony Express HQ of Pony Express HQ

edit

Thanks for your feedback, and happy to see you that you have found many features you've needed in Pony Express HQ.

When you sign up, we gift 100 bonus text credits; not any company does that. - Unfortunately, carriers blocked your text messages because your text message content was against their guidelines. You can't send text messages if you don't have "Prior Express Written Consent" from your users. We offered your account to whitelisted, but you refused to answer our questions. In addition to that, we offered you a couple more options, but you didn't want to follow up on our guidelines.

We refunded your unused text credits for your request. Let us know, if you have any other questions. More than happy to help your business again.

Stay positive!

Pony Express HQ Support Team

BE

Burcu E.

Small-Business (50 or fewer emp.)

8/17/2018

"Pony Express is great for reaching the customers via SMS text messaging."

5/5

What do you like best about Pony Express HQ?

I love the user friendly interface, it's so easy to use. Also, I like the fact that I can get unlimited groups and keywords! The customer service is amazing, they are so friendly. When I need help they reach me as soon as possible. Review collected by and hosted on G2.com.

What do you dislike about Pony Express HQ?

Nothing but If they have an app it would be perfect! Review collected by and hosted on G2.com.