We are a Stevie award-winning international customer support and IT outsourcing provider, invested in several key industries, including High-Tech, FinTech, Logistics and Transportation, Games, HealthTech, HR, and SaaS industries. At Pontica Solutions, we provide all the expertise you need to build or expand your existing customer experience (CX) and/or IT teams. Our expertise includes: Analyzing your operational needs and creating high-quality tailored solutions to guarantee customer satisfaction. Designing and implementing the structure that will fit your own business. Selecting and recruiting the right profiles for your operations. Managing all operations to ensure the highest level of performance excellence. Analyzing and reporting the voice of your customers and using our advanced data analytics to improve customer satisfaction score (CSAT) and operations performance. We are presented in 3 countries (Poland, Bulgaria and Albania) with strategic sites in 5 cities (Krakow, Sofia, Varna, Burgas and Tirana) and can support your needs in 20+ languages. (EU, Nordics, Asia) Our company delivers innovative customer experience solutions throughout 24/7 Multichannel and Multilingual Customer Support, Process Automations, Backoffice activities, Reporting&Data Analysis, Talent Development and provides high-quality services of IT Support and Development. We are located in Europe, which is one of the best outsourcing destinations thanks to its maturity in the field, large labor talent pool, excellent Internet infrastructure, small distances, and political stability. At the same time, our sites in Bulgaria can offer you not only competitive operational costs, but also access to a mix of multilingual talent pool with over 9000 people having a strong aptitude for BPO and ITO, knowledge of the latest digital trends and culturally aligned to the Western business. has context menu