PolyAI Pros and Cons

I loved PolyAi for its exceptional capability to automate client calls.Their customer support is commendable. The interface is simple and very user friendly. We have been able to integrate it with various software systems. Provides human like voice that is of the highest quality imaginable. Certainly avoids a robot like voice. The wide array of features as an AI tool makes PolyAi an amazing tool to use. Review collected by and hosted on G2.com.

There was very little to find fault with in my experience. Everything proceeded exceptionally smoothly and the team provided excellent support. If I had to mention a minor thing, it would be the inclusion of voice analytics to enchance our ability to analyze customer requests to the voice assistant. Additionally while this is not a significant concern some complex scenarios may pose slight challenges for PolyAi. Review collected by and hosted on G2.com.

I really like PolyAi tool because It is a best tool to help me to automate my calls for clients. It's have very easy to use interface and easy to implement with any software. Their customer support is also good. I am using poly ai frequently. Apart from that Poly ai also have lots of features to use as an AI tool. Also it's very easy to integrate. Review collected by and hosted on G2.com.

Sometimes the app is working slow and it will take time to initiate any command. Review collected by and hosted on G2.com.

PloyAI is very useful voice assistant tool and it is best for automated voice assistant polyAI because it's perfect for creating customer led seamless conversational AI bot. Review collected by and hosted on G2.com.

I don't have anything to say dislike about polyAI Review collected by and hosted on G2.com.

There are many options for AI currently in the market. PolyAI impressed us by providing a product that could be launched in a short amount of time without risking quality. The PolyAI team is knowledgeable, adaptable, and responsive- they believe in their product, and we feel confident that we have their support.

In addition, the virtual agent does not require additional IT resources and will adapt based on data collected during the calls. This means we have not had to continuously maintain this service, allowing our team to focus on the operation and guest service. Review collected by and hosted on G2.com.

Mohegan Sun’s overall experience of working with PolyAI has been positive. PolyAI has fully met our expectations, so we do not have issues to report or "dislikes". Review collected by and hosted on G2.com.

Consistently deliver your best brand experience, achieve accurate resolution and uncover data-driven business opportunities Review collected by and hosted on G2.com.

Could not find any as it has very seem less API integrations too. Review collected by and hosted on G2.com.

Great group of individuals who work with your business to create a bespoke solution, enhancing the user journey.

The team at PolyAI will also use data and analytics to spot opportunities for continuous improvement (both experiential and commercial), supporting your business to improve and grow. Review collected by and hosted on G2.com.

Nothing to note. PolyAI were great to work with! Review collected by and hosted on G2.com.

The assistant itself is lifelike and constantly learning. The time saving it allows our staff onsite is the real value add. In comparison, competitor offerings seem robotic make customers feel like they are not being cared for. Review collected by and hosted on G2.com.

Only downside is the public's acceptance of a voice assistant doing the job. Those not familiar with dealing with 'AI' tend to think of the assistant as rude although all it does is follow the script and adjust. Review collected by and hosted on G2.com.

- Improves call answering stats. A huge isse within a hospitality sector that is facing recruitment and retention headwinds

- Incrementality delivers a great ROI

- The quality of customer led conversation assist is second to none, with a voice that connects with customers and doesnt feel robotic. Its intelligent and knows what the guest wants. High quality code that is able to understand native language with ease.

- Rich data available as an output of calls. Able to shape strategy Review collected by and hosted on G2.com.

- None! Any further improvements to the PolyAI product would simply serve to supplement the already high quality service provided. PolyAI is already a high quality product that becomes more intelligent naturally with increased usage. Review collected by and hosted on G2.com.

We reviewed several AI providers before choosing Poly AI. Voice quality was my number 1 requirement. Poly AI far exceeded the voice quality of the several other providers we reviewed. They deployed a voice assistant to handle non-revenue producing calls in 4 weeks. From day 1 it handled 87% of these calls allowing agents to focus on revenue calls and reduce customer hold times. A huge lift in customer experience. Review collected by and hosted on G2.com.

There was really not a lot to dislike. Everything happened very smoothly. The team was very supportive. The one thing I wish we had is voice analytics to allow us to better analyze the customer requests to the voice assistant. Review collected by and hosted on G2.com.

Poly contain approx 30% of incoming calls, reducing the need for human interactions, subsequently allowing us to realise some FTE saving. Review collected by and hosted on G2.com.

Currently no downside or dislikes to using Poly at this time Review collected by and hosted on G2.com.