--- title: PoliteMail Reviews meta_title: 'PoliteMail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 120 reviews by the users' company size, role or industry to find out how PoliteMail works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 120 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # PoliteMail Reviews **Vendor:** Politemail Software **Category:** [Internal Newsletter Software](https://www.g2.com/categories/internal-newsletter-software) **Average Rating:** 4.1/5.0 **Total Reviews:** 120 ## About PoliteMail PoliteMail is an internal communications measurement platform that integrates with Microsoft Outlook and Office365. PoliteMail adds measurement, responsive design, employee feedback, and list management tools into Microsoft Outlook to align communication efforts with better business outcomes. Over twenty percent of America’s largest business organizations trust PoliteMail to deliver the tools and metrics they need to accurately measure, effectively manage, and definitively improve employee email communications. Unlike email marketing tools or internal email tracking software, which often can't accurately count opens, PoliteMail works differently. Because PoliteMail is integrated into M365, it accurately measures email interactions, differentiates between an open, an ignore and a read, and even tells you how long people engaged your message. Communicators leverage our actionable analytics and insights to improve audience attention, readership and engagement over time. PoliteMail’s tight Microsoft 365 integration keeps your internal email inside Office, avoiding external flags, spam folders, and security warnings. PoliteMail is sent by Exchange, not by an external mail exchange (MX), so your recipients receive authentic internal Outlook email messages. Emails sent with PoliteMail are GDPR-compliant and keep employee personal identifiable information private. ## PoliteMail Pros & Cons **What users like:** - Users commend the **fantastic customer support** from PoliteMail, ensuring quick resolutions and ongoing engagement with issues. (2 reviews) - Users appreciate the **ease of use** of PoliteMail, enhancing their communication with practical guides and dynamic links. (2 reviews) - Users love the **seamless integration and tracking features** of PoliteMail, enhancing their communication and campaign management. (2 reviews) - Users appreciate the **seamless Outlook integration** of PoliteMail, enabling efficient email tracking and campaign management. (2 reviews) - Users appreciate the **communication efficiency** of PoliteMail, simplifying mass communications for events with dynamic links and data tags. (1 reviews) - Users value the **data accuracy** of PoliteMail, enhancing communication with precise employee information and dynamic links. (1 reviews) - Easy Setup (1 reviews) - Users love the **email management capabilities** of PoliteMail, enhancing efficiency and tracking within their communications. (1 reviews) - Email Tracking (1 reviews) - Employee Engagement (1 reviews) **What users dislike:** - Users find the lack of **shared mailbox support** in the current version of PoliteMail limiting their functionality. (1 reviews) - Users report experiencing **slow loading** times with PoliteMail, which can hinder their overall productivity within Outlook. (1 reviews) - Users report **slow performance** with PoliteMail, causing glitches that hinder their Outlook experience. (1 reviews) ## PoliteMail Reviews ### 1. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2020 **What do you like best about PoliteMail?** Working in the Communications department, PoliteMail allows us to reach a large audience and also set templates of regular communications that we send. **What do you dislike about PoliteMail?** Customer service is not immediate. Would be helpful to be able to talk to a live rep when problem occurs. **Recommendations to others considering PoliteMail:** It is an effective way to communicate and send mass emails that can be branded. **What problems is PoliteMail solving and how is that benefiting you?** This has allowed us to track activity. ### 2. Decent product, deplorable support **Rating:** 2.5/5.0 stars **Reviewed by:** Ken F. | Supervisor Business Systems, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2019 **What do you like best about PoliteMail?** Ultimately it's all about the email analytics, and this is done well. Some really interesting information is collected and easily accessible. **What do you dislike about PoliteMail?** Working with the team. They make "Customer Success Managers" an oxymoron. At the point of project kick-off, they cut-n-paste a long, ugly table of things that need to get done in order for the product to work. Different fonts, weird colors and strange emphasis make it entirely confusing - but they want to brush you off with a pile of information (to do on your own), and move onto the next customer. You then won't hear from anyone unless you ask (and can figure out WHO to ask). Responses are then late and absent of any empathy of deadlines. We were also not made aware in advance of many environmental system requirements (global, enterprise-wide) until the last days of implementation. **Recommendations to others considering PoliteMail:** Strongly consider on-prem instead of cloud. Fully understand end-user licensing (especially Syncronym) FIRST. Plan on following up with the vendor several times a week, and largely going it alone. Have a firm understanding of ALL the system changes you'll have to make in order to integrate properly (it won't be as quick as easy as originally depicted). Understand who to call for what. Instead of a single point of contact, there's a list of names all doing different things for different products, that make acquiring help daunting. Know that they don't provide project management resources. **What problems is PoliteMail solving and how is that benefiting you?** Email response rates. Getting a dashboard of metrics. However we were promised a Mac version, but now it's nowhere on the timeline. We had hoped for tighter AD integration, but now it's an afterthought. Not getting an Amazon gift card for a less than stellar review. ### 3. Decent Product that will evolve to be great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** Easy metrics and user-friendly formatting **What do you dislike about PoliteMail?** Frequent technical glitches that prevent you from sending tracked messages... **What problems is PoliteMail solving and how is that benefiting you?** Gaining comms benchmarks and better-designed emails ### 4. PoliteMail Tracking software **Rating:** 4.0/5.0 stars **Reviewed by:** Brendan W. | IT Technical Solutions Architect, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** So far for us, the ability to save resources in PoliteMail for multiple users to take advantage of. To allow one user to create Templates that are easily stored in PoliteMail for everyone to use is very helpful. **What do you dislike about PoliteMail?** The PoliteMail server itself seems to have issues. Some days we have no problems and everything seems speedy, then other days, getting data out of PoliteMail is slow slow task. **Recommendations to others considering PoliteMail:** This is a very useful product, even with some of the issues we have experienced, I don't think there is anything like it on the market. **What problems is PoliteMail solving and how is that benefiting you?** We are solving some new problems we have with accountability and tracking for our Legal department. Making sure users are reading and clicking a link that proves to legal users have read things has been great. ### 5. Not as helpful as it should be. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about PoliteMail?** Smart attachments by far is the best feature. Because of the need to upload and/link to multiple documents in messaging it has helped to let our employees access the information they need without being inside our firewall. **What do you dislike about PoliteMail?** It may be a problem on our side. I have never ben able to send to the expanded distribution lists. This has limited the whole purpose of getting Polite mail in the first place, tracking analytics. I also have to hit cancel/cancel to get emails to send. If they are being sent to multiple lists I have to hit cancel/cancel for each list. **Recommendations to others considering PoliteMail:** Hopefully your Information Systems team is a little less stringent than ours. **What problems is PoliteMail solving and how is that benefiting you?** Reaching employees who may not be in the network. None really, out of four of us it has only worked for me. We have not met the goal of analyzing our reach to our employee audiences because of this. ### 6. Impressed With Customer Service Team **Rating:** 4.0/5.0 stars **Reviewed by:** Sam V. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** The PoliteMail team always made time to meet with our team for urgent matters. This was great, especially considering we are on the west coast and they are on the east coast. **What do you dislike about PoliteMail?** We had a lot of issues with the PoliteMail server in the beginning. We almost cancelled the service. Our IT department does not allow us to utilize many of the tracking features for employee privacy concerns. **Recommendations to others considering PoliteMail:** Involve your IT team with the set up. There may be unexpected run ins with iPhones/Apple products receiving emails. **What problems is PoliteMail solving and how is that benefiting you?** We are able to consistently format mass emails before distributing them internally. These emails are well structured and they have been received well by the various internal teams. ### 7. Great internal stats but can be slow **Rating:** 4.0/5.0 stars **Reviewed by:** Sandi S. | WWFO-Named Accounts Communications (Independent Contractor), Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about PoliteMail?** It is pretty intuitive and easy to use. I like the internal tracking and metrics reporting. **What do you dislike about PoliteMail?** Pulling metrics is very slow. I don't know if it's just our company, or if this is normal. I feel like I often have issues with metrics, but have been told some of the problems are due to company settings. I recently watched a seminar to see what was new, and was pretty excited, only to find out that my company doesnt' have access to any of the new stuff. I don't like that I can't drill down on individual people (for instance, see who exactly didn't open so I can make a list of those people for a resend), but this may be a company setting for privacy reasons. **What problems is PoliteMail solving and how is that benefiting you?** We mostly track Open Rate, Read Rate, Click Thru and Attention Rate. We use this with Annonymous tracking to work out when to send emails, and how to present our content. ### 8. good solution for internal campigns **Rating:** 5.0/5.0 stars **Reviewed by:** amit a. | BA IT manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about PoliteMail?** before polite email, we didn't have any way to know matrics regarding important IT E-mails. now we start working with polite mail to send a newsletter and Important info E-mails from IT and HR **What do you dislike about PoliteMail?** missing some editing feature such as clean HTML, and non-table templates the design issue is not that good, I'm actually writing an HTML template and just paste it to the e-mail. I really like more design features for end-users, now for any multi-image / column design, the users need me. such as background image to E-mail. **Recommendations to others considering PoliteMail:** find partner in ther org. for buildind content **What problems is PoliteMail solving and how is that benefiting you?** following matrics, regarding information E-mails. send internal newsletters ### 9. Great concept, spotty execution **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** The theory of PoliteMail - the ability to upload custom lists (rather than copy/pasting), customize emails (name, title etc.), track results and format with HTML within Outlook. All pain points from an internal communication POV that PM tries to solve. **What do you dislike about PoliteMail?** The actual execution of PM is spotty - lists freeze during upload, results are hard to sort and filter, the HTML view crashes when trying to make edits. If the product worked like it should, it would be awesome ... but every day I encounter issues that just make it a frustrating experience. **Recommendations to others considering PoliteMail:** It meets the basics, but go in with eyes open. It isn't the most sleek product - but it gets the job done, and for internal communications there isn't really a good alternative product out there (for external marketing, there definitely are better programs but those tend to be too many bells & whistles for just Internal needs) **What problems is PoliteMail solving and how is that benefiting you?** From an internal communication POV, PM offers quick customization of lists that a normal Outlook DL can't address ... especially when custom lists are provided by HR. The ability to have shared templates between a team is great too. ### 10. Great feature set, but some growing pains **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** It is a great tool for internal communications with GDPR compliant tracking methods. They offer stylized, tracked emails and a way to create dynamic distribution lists based on employee attributes. **What do you dislike about PoliteMail?** The upgrades, bugs and relevant communications can be hit or miss. With these, they can oftentimes feel like an organization with the growing pains of a startup. However, when doing benchmarking with some other companies they do still have the best feature set for internal communications. The email template interface isn't the easiest to work with unless you're very familiar with formatting and adding rows. **Recommendations to others considering PoliteMail:** Do you have good, internal technical partners? Will there be someone more technical managing the day-to-day of the platform? **What problems is PoliteMail solving and how is that benefiting you?** It allows large organizations to avoid the maximum daily send that Outlook imposes on users. It also allows us to create and send to more targeted groups of associates. ### 11. Politemail's logo should be a flotation device...because it is a life saver. **Rating:** 5.0/5.0 stars **Reviewed by:** Rick W. | Senior Director, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about PoliteMail?** Politemail helps manage mass email distribution for various audiences with great features to help manage content, links, and tracking. This includes my favorite functionality ever...the ability to update links, images, attachment and content AFTER an email has been sent. **What do you dislike about PoliteMail?** The user interface takes some getting used to and the content templates list gets a bit cumbersome after awhile. **Recommendations to others considering PoliteMail:** I'm a big fan. **What problems is PoliteMail solving and how is that benefiting you?** Politemail allows us to send tens of thousands of emails without bogging down our email servers. The post-delivery content update features have also been a life saver at times when the wrong info was inadvertently sent out. ### 12. A good products with many many bugs that impacts our day to day activity. **Rating:** 1.5/5.0 stars **Reviewed by:** Aurélien B. | Communication Officer, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about PoliteMail?** Creation of template. reach many recipients at the same time. Host documents as smart attachments. statistics review. **What do you dislike about PoliteMail?** Issue when we upload smart attachments and mailing list because of a server connection loss certainly. We need to close and re-open outlook, and sometimes we have to turn the computer off. We lose a lot of time. Sometimes, our sent email go to the scheduled sent and are not sent while we wanted them to be sent directly. **What problems is PoliteMail solving and how is that benefiting you?** Politemail should ease our day to day activity. We are saving time when we have to send a global email (worldwide) thanks to the mailing list upload, the use of templates. Smart attachments allow us to be sure that our content is reachable by recipients. However, bugs mentionned above can cancel these benefits. ### 13. Supports HTML emails, integrates with address lists **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** PoliteMail integrates with Outlook so that we can easily send emails to our existing distribution lists. In addition, it supports HTML email templates, which is a huge benefit. Having a corporate account with 6 designated admins - using shared templates - has greatly improved our workflow. **What do you dislike about PoliteMail?** PoliteMail doesn't work on a Mac, nor does it work with Gmail. Customer service has been spotty the past couple years as we've gone through several different account reps. **Recommendations to others considering PoliteMail:** It won't work on a Mac, and it only works in Outlook. **What problems is PoliteMail solving and how is that benefiting you?** Having a corporate account with 6 designated admins - using shared templates - has greatly improved our workflow. The ability to send HTML emails allows for us to use attractive, branded templates. Previously, I had to build the HTML emails in Dreamweaver and import them into Outlook. ### 14. Intelligent tool with the ability to gain powerful insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about PoliteMail?** Great Insights, and campaigns follow up. **What do you dislike about PoliteMail?** Sometimes the PoliteMail add-on crashes my Outlook and forces a restart of Outlook. This mostly happens while receiving a new mail in the outbox. **What problems is PoliteMail solving and how is that benefiting you?** Better planning of communications based on interactions and feedback. ### 15. I use PoliteMail for Open and Read metrics on all of our internal communications. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about PoliteMail?** The data is super helpful! We use the open and read metrics to track the progress and areas that need improvement in our internal communications. We also use this data to present our success to our leadership team. **What do you dislike about PoliteMail?** There seems to be a decent amount of glitches that come up often. **Recommendations to others considering PoliteMail:** This tool is really great for multiple aspects of creating and sending effective and successful communications. **What problems is PoliteMail solving and how is that benefiting you?** We have been able to differentiate behavior patterns by audiences, see which recurring communications are worth it to continue to send and which ones aren't, and we have been able to realize progress and areas of improvement in our communication with these metrics. Also, other features such as Preflight Test Send and Scheduled Sends are very helpful, too. ### 16. Amazing metrics, user experience could be improved **Rating:** 4.0/5.0 stars **Reviewed by:** Megan F. | Communications manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** The data insights are second to known in the internal email industry. **What do you dislike about PoliteMail?** The user experience in the tool can be a dissatisfying. Seems like user testing would benefit their technical/development team. **Recommendations to others considering PoliteMail:** The product takes patience to learn but the data is worth it. **What problems is PoliteMail solving and how is that benefiting you?** The data insights have been huge. The ability to tell leadership the open and read rate percentages for emails we've previously been told that "nobody reads" is worth the tool. ### 17. PoliteMail has helped us think strategically and better improve our campaign and communication plans **Rating:** 4.0/5.0 stars **Reviewed by:** Priyam S. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2019 **What do you like best about PoliteMail?** PoliteMail has helped us think strategically and better improve our campaign and communication plans. We've made decisions on basis of what has worked. Parameters like attention rate, and split by devices read has helped definitely **What do you dislike about PoliteMail?** We'd like a feature that helps us recall comms in case somethign goes wrong. Currently there are no features for that. As an advocate for the tool at a service line level, it becomes difficult to convince professionals to stick to the plan if something goes wrong. **What problems is PoliteMail solving and how is that benefiting you?** We've been able to successfully narrow down slots for multiple newsletters on when they function better. We've also been able to identify the kind of campaigns that would benefit from using the tool. ### 18. Politemail for Internal Communications **Rating:** 3.5/5.0 stars **Reviewed by:** Suzanne S. | Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** The metrics and ability to quickly upload distribution lists. **What do you dislike about PoliteMail?** Templates can sometimes be difficult to work with. We also occasionally run into issues with lag in sending. **What problems is PoliteMail solving and how is that benefiting you?** Distribution list challenges - now we can upload an unlimited number of emails quickly and immediately send to them. Before we had to do batches of 500. The metrics also help us to give credible advice and recommendations on what type of internal communications are actually working and which are being ignored. ### 19. Effective Tool for Strategic Email Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2019 **What do you like best about PoliteMail?** I love that I can track my email campaigns and see when the best time is to send out campaigns to our employees, determine who is opening content and who is not, and send follow up emails only to those individuals that did not open or interact with the email. It has been a great system that we use from the CEO level down to the department level. When we have to edit a link or have an error, we don't have to send out a new email, we can simply update the link in the PoliteMail system and not worry about it. **What do you dislike about PoliteMail?** PoliteMail tends to crash the Outlook email program and some users had to uninstall the program and cannot use it. Another downfall is that the email campaigns will default to a font that is not in the template. **What problems is PoliteMail solving and how is that benefiting you?** We are getting more strategic with our internal email campaigns. When there is important information that needs to be sent out, using PoliteMail allows us to see who is opening the emails so when we get push back or are told they never received the email, we have the proof to show them they did. It has helped in keeping people accountable. ### 20. Great application when it's working **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about PoliteMail?** Email tracking is easy to implement and activate and the resulting metrics are very easy to digest. **What do you dislike about PoliteMail?** Unfortunately, our team struggles on a regular basis with PoliteMail tech issues. We continue to have issues building and updating templates, refreshing metrics, and even getting emails to send from the server on a weekly basis. The PoliteMail service team is usually quick to respond, but many of the workarounds they provide do not actually work and our team spends lots of time trying to troubleshoot the issues. **What problems is PoliteMail solving and how is that benefiting you?** Recognizing the best times of the week and day to send emails to our target audience. Also, discovering that more visually-appealing communications (and templates) increase reader attention and engagement. ### 21. Great features with some challenging issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** The three features I like best are the templates, the scheduling and the metrics. We've already set up several customized e-newsletter templates with the tool and it was quite easy. As for scheduling, other tools we've tried require my computer to be on and on the network for an email to be distributed at its prescheduled time -- which completely defeats the purpose of scheduling. Don't have to worry about it with Politemail. And the metrics are really helpful to track what days/times are best for sending emails. **What do you dislike about PoliteMail?** The only thing I really dislike are the ongoing issues I've had since the last Politemail update. My Outlook crashes frequently when I receive meeting invitations or when an email is being distributed. It's very disruptive. **What problems is PoliteMail solving and how is that benefiting you?** Love being able to schedule an email for distribution the next day and not having to worry if it's going to be sent on time. Also appreciate the email list feature, which enables us to create an email group once that we can use for multiple communications -- a great time saver! ### 22. Communications Consultant II **Rating:** 2.0/5.0 stars **Reviewed by:** Desireé C. | Communications Consultant II, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about PoliteMail?** The variety of templates are nice and for the most part easy to use/personalize, customer service reps were very helpful in working with us to find solutions. **What do you dislike about PoliteMail?** Opt-in form did not work well, security issues with our internal systems, inconsistency in ability to use the tracking features. **Recommendations to others considering PoliteMail:** Make sure PoliteMail works well with your internal security and IT systems before going forward. **What problems is PoliteMail solving and how is that benefiting you?** Customer service reps are working on helping solve these issues. ### 23. Not convinced **Rating:** 2.5/5.0 stars **Reviewed by:** Leonie T. | Senior Advisor - Marketing & Communications, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2019 **What do you like best about PoliteMail?** The support team are responsive which is always a relief when/if something goes wrong or you need advice. **What do you dislike about PoliteMail?** I feel like the platform can be a bit clunky to use and sometimes for us - perhaps due to our ICT systems - we have issues with the analytics being inaccurate. **What problems is PoliteMail solving and how is that benefiting you?** Gaining an understanding of how much impact your emails have and being able to A/B test different ideas. ### 24. Data that helps drive decision making. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** Easy to use add-on for Outlook to track email behaviors with our employees. Helps us understand what types of messages, length of message and click-thru rates. **What do you dislike about PoliteMail?** If you don't use it all the time it can be difficult to remember some of the tricks to ensure a good end-user experience through the designs and layouts of messages. **Recommendations to others considering PoliteMail:** Definitely worth the investment. We have multiple users in Communications that use the tool to track and measure the engagement with our email communication. **What problems is PoliteMail solving and how is that benefiting you?** We're figuring out the right balance of employee messages from content to frequency. ### 25. Overall good, the tool is powerful and useful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2019 **What do you like best about PoliteMail?** Allows us to track metrics down to individual level and create templates to share with other teams. **What do you dislike about PoliteMail?** The inability to share drafts with colleagues. Because it uses Outlooks formatting tools some users find it challenging to use as the Outlook formatting tools are not the most intuitive. Inability to purchase a user licence without having to connect directly with a salesperson. Syncronym is a great function but the cost is really high, with no discount even if you have the basic platform. **What problems is PoliteMail solving and how is that benefiting you?** Allowed us insight into employee emails and AB test to help create more engaging emails. ### 26. We love PoliteMail for our company of > 35,000 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about PoliteMail?** PoliteMail allows us to schedule email sends, gives us the ability to use our own templates, and gives us great analytics. **What do you dislike about PoliteMail?** The analytics can take several seconds to display when we toggle between different email sends. **Recommendations to others considering PoliteMail:** Get PoliteMail if you want metrics for each email sent to your organization. **What problems is PoliteMail solving and how is that benefiting you?** We've been able to customize individual emails by plugging in the variable that represents first name. PoliteMail also lets us change URLs that were placed in the emails even after the emails have been distributed if the links are ever incorrect or change. ### 27. Need an Outlook-Based Email Tracker? PoliteMail is a Great Option **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** PoliteMail's integration with Outlook as a plug-in creates a seamless way to distribute email, while providing a robust analytics that tracks user interactions and more. **What do you dislike about PoliteMail?** PoliteMail's templates could be a little more user-friendly, and allow for different sections to be moved within the email itself. **What problems is PoliteMail solving and how is that benefiting you?** PoliteMail gives a great indication of what users are reading, and has been a big asset as we develop our internal communications and content strategy. PoliteMail's benefits include being able to show the C-suite the impact of our messaging, how we compare to other organizations, and the ease of its use. ### 28. Too many glitches **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** The best part of using PoliteMail has been the ease of sending communications from another mailbox address. The templates, once we got used to them, have been convenient and efficient for our team. The metrics have been valuable to gauge readership and relevance in our communications. **What do you dislike about PoliteMail?** There were countless technical issues with PoliteMail. One of the most recent being a miscommunication with our IT Team which led to two weeks + of downtime using PoliteMail. **What problems is PoliteMail solving and how is that benefiting you?** We are able to see what are staff is reading, and how much of each message actually gets read or scanned. ### 29. Standardized look & feel of internal emails **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about PoliteMail?** I appreciate the metrics PoliteMail offers and it's convenient to be able to use existing distribution lists in Outlook. The templates are okay. **What do you dislike about PoliteMail?** Having to break down mailing lists into 100 or fewer names, for tracking purposes, wasn't something I was aware I would need to do prior to purchasing. (I can't say for certain that this wasn't shared with me, but if it was it failed to register during the initial conversations and demos.) **Recommendations to others considering PoliteMail:** Be sure your mailing lists are small enough to enable tracking. Mine are not and will have to be reconfigured in order to start tracking messages sent to internal staff. **What problems is PoliteMail solving and how is that benefiting you?** Consistency and professionalism in look & feel; ease of sending (untracked) messages is great. Ability to do a pre-flight test send is nice. ### 30. A good addition but could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Joe S. | Manager, Content, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2019 **What do you like best about PoliteMail?** The layout of the Microsoft Word reports is great for viewing and sending individual metrics. The level of detail that the metrics provide is great. The ability to track clicks is great. **What do you dislike about PoliteMail?** There's no way to export a large number of reports at once. When you export using different methods some metrics may be omitted. No access for a mac. **What problems is PoliteMail solving and how is that benefiting you?** Prior to PoliteMail we didn't have any metrics for company-wide emails. Now we do. We've been able to make recommendations and adjustments to email campaigns based on the results. ### 31. Great analytics to gauge results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about PoliteMail?** I love being able to delve into the analytics on my emails to determine what's working and what doesn't. **What do you dislike about PoliteMail?** I've had some minor problems with technical glitches from time to time that can be annoying. Emails not sending right away mostly. **Recommendations to others considering PoliteMail:** My favorite features are looking at analytics by segmentation and being able to track how my campaigns are doing over time and seeing what's improving. It's a great way to show the results of your work so you can illustrate the return on investment when it comes to email marketing or newsletters. **What problems is PoliteMail solving and how is that benefiting you?** We're finding better and better ways to reach our employees. We can actually track our efforts and compare different tactics to determine what works best. We've been able to build our readership. ### 32. Good Product for Internal Comms **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about PoliteMail?** We have tried using third party solutions to have tracking for internal communications, but our IS security configurations made it difficult to ensure reliable delivery of important employee communications originating from outside IPs. The fact that PoliteMail works directly through Outlook and provides in-depth stats has been invaluable. **What do you dislike about PoliteMail?** When we spoke with other clients we heard similar suggestions - make sure IS is totally on-board with supporting the product and we understand why. Our experience would have been smoother had we had everyone together (comms and IS) for the installation and ongoing maintenance. **What problems is PoliteMail solving and how is that benefiting you?** Having stats helps us make informed decisions about the nature of our internal communications. When we make recommendations to leadership, we know we can back it up with data. ### 33. It works (sometimes) **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** I like that I can schedule messages, and track engagement. **What do you dislike about PoliteMail?** Will it actually send? It depends on the day. I've had to send a message up to four times to get it to actually go. I've spent a lot of time with their tech help and no one can seem t figure out why that happens for me. **What problems is PoliteMail solving and how is that benefiting you?** When is the best day of the week and time of day to send a message? Seeing results are helping us find that sweet spot. ### 34. More Than Adequate Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** It's pretty easy to use and makes nice looking emails so I don't have to rely on the design team. And it's nice to be able to lift the HTML code and use it on our intranet. **What do you dislike about PoliteMail?** I'd like to be able to mask my mail as that of different company leaders. This is a feature that can be done in other platforms (Poppulo). The Open Visibility feature doesn't always work, which is a bug that needs to be fixed. **Recommendations to others considering PoliteMail:** Compare products and select the one that best meets your needs. **What problems is PoliteMail solving and how is that benefiting you?** It's nice to be able to track metrics. We're not necessarily using that to our advantage, but we should. ### 35. Metrics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about PoliteMail?** The indepth metrics that PoliteMail provides is very insightful and helps us really evaluate what is working and what iisn't. **What do you dislike about PoliteMail?** The interface. Because it is Outlook based, everything takes a while to load. If there were some type of URL users could travel to things would go much better. **What problems is PoliteMail solving and how is that benefiting you?** Engagement. Are people understanding what we're sending out? Are they really reading? PoliteMail helps use address this and allows for us to make informed decisions. ### 36. Great Analytics, Clunky Templates **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2019 **What do you like best about PoliteMail?** Politemail gives you very useful analytics. Who opens an email, how long people spend reading it, how many ignored, etd. **What do you dislike about PoliteMail?** The templates really aren't that great, and can be quite glitchy. It's not really politemail's fault, as they are all built in outlook and have to use tables and such, but can still be frustrating. **What problems is PoliteMail solving and how is that benefiting you?** We needed a solution we could house on an internal server because security is very strict here. ### 37. A huge improvement for our Internal Comms team! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** It's a simple plug in that's really easy to set up and use. The stats are also easy to access and interpret. **What do you dislike about PoliteMail?** It's not mobile friendly with Blackberry for Work app, which we use for security reasons. You cannot send restricted content via Politemail, which again can be an issue for certain types of communications. **What problems is PoliteMail solving and how is that benefiting you?** Insight into internal communications. We had NONE before and now we can get extremely granular data. ### 38. Intuitive and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandria C. | Corporate Business Communications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about PoliteMail?** I like how you can input lists to send out emails and create templates. **What do you dislike about PoliteMail?** I don't like how it shuts down my outlook from time to time. **What problems is PoliteMail solving and how is that benefiting you?** Sending out massive emails to our company. ### 39. Great product, had some technical difficulties **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** Ability to track statistics on email messages **What do you dislike about PoliteMail?** Originally, we faced a lot of freezing and emails unable to send, but that seems fixed now. Difficulty sending to distribution lists because it breaks it down into individual emails, while we like that people see which distribution list it was sent to. **What problems is PoliteMail solving and how is that benefiting you?** Knowing how many people are reading emails and for how long, ability to compare stats on different email types ### 40. Metrics that Help You Measure Your Impact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** PoliteMail helps us measure the effectiveness of our communications and provides detailed metrics that help us shape our approach. **What do you dislike about PoliteMail?** There is nothing that I dislike about PoliteMail. **Recommendations to others considering PoliteMail:** Give it a shot! You will like it **What problems is PoliteMail solving and how is that benefiting you?** Before using PoliteMailm we had no idea who was reading our emails and if we were being effective. Now, we can see what locations are reading the most and identify opportunities for improvement. ### 41. Easy to use, insights are great, customer service can be hit and miss **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about PoliteMail?** Love how easy it is to use - no real training **What do you dislike about PoliteMail?** Support has ranged from amazing to quite slow. **Recommendations to others considering PoliteMail:** If you're looking for something quick and easy to use that won't add serious time or effort to your process, Politemail might just be for you. **What problems is PoliteMail solving and how is that benefiting you?** The ability to give feedback about the attention our messages receive has been game-changing and garners more respect in a data driven company. ### 42. Ideal idea, poor execution **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** I love the accessibility of the tool - having it directly plugged into Outlook is a game changer. The metrics are also more comprehensive than any other tool in the industry. **What do you dislike about PoliteMail?** The tool itself isn’t reliable. We ran into endless technical issues, and the support for solving the issues wasn’t adequate. We wanted so badly for it to work, but it just seems like too young of a tool that isn’t technically sound. **What problems is PoliteMail solving and how is that benefiting you?** We are solving the problem of mass distribution limitations, as well as understanding our employee behavior. The benefits of building consistent and professional content are fantastic. ### 43. Great platform for broadcast newsletters **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about PoliteMail?** Having using numerous email communications platforms, I really appreciate the ease of use in creating newsletter templates and your great customer service. **What do you dislike about PoliteMail?** I sometimes find it difficult to format pictures so that they render correctly. **Recommendations to others considering PoliteMail:** Ask for a demo! **What problems is PoliteMail solving and how is that benefiting you?** I am in the process of building newsletter templates with PoliteMail. I love how easy it is to add or remove sections. ### 44. Easy to use. Almost real time response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2019 **What do you like best about PoliteMail?** Getting the almost real time results. This allowed our communications team to tweak the next announcement. **What do you dislike about PoliteMail?** There were random times when there was a delay in notifying me that the post actually transmitted **Recommendations to others considering PoliteMail:** I think it is a good tool **What problems is PoliteMail solving and how is that benefiting you?** Our tech team and our communications team worked with and the vendor. The issue was solved quickly ### 45. Good Tool, Could Use Performance Boost **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** Ability to measure results, group messages into campaigns. **What do you dislike about PoliteMail?** The program is very slow. It can take hours to send an email...it takes minutes just to open up results. **Recommendations to others considering PoliteMail:** Push them to boost performance! **What problems is PoliteMail solving and how is that benefiting you?** We solved the problem of tracking employee engagement via email. The benefits are that we can better track and target communications to our employees. ### 46. PoliteMail really helps you track your outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Ritika U. | PMO Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** The templates are my favorite! I really like using the templates. **What do you dislike about PoliteMail?** I wish you can tailor more things, like the ability to use the template and still do more editing to personalize my message more. **What problems is PoliteMail solving and how is that benefiting you?** I have not had any issues, but for our newsletter redesign we were able to leverage the PoliteMail for email tracking. ### 47. Good program and great analytics **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about PoliteMail?** It's so great that it works inside the firewall of my organization **What do you dislike about PoliteMail?** The templates are not so great, but I think it's more Outlook than actual PoliteMail **What problems is PoliteMail solving and how is that benefiting you?** Just having that level of understanding about why people are engaging or not engaging with content is valuable ### 48. Several Outstanding issues with product **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** Easy to use Dan is a quality engineer and good to work with. He has helped us through several implementations and issues. **What do you dislike about PoliteMail?** Deadlock issues Unable to send issues Slow response on support tickets Inconsistent list expansion Inconsistent reporting metrics **What problems is PoliteMail solving and how is that benefiting you?** When it works, it helps track internal corporate email engagement. ### 49. Good analytics, no Mac option, poor support and frequent issues **Rating:** 1.5/5.0 stars **Reviewed by:** Jill K. | Communications Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** Detailed analytics and Outlook integration **What do you dislike about PoliteMail?** No Mac desktop option, frequent issues, problems with delayed sends, double sends, support isn't always responsive for ongoing issues **What problems is PoliteMail solving and how is that benefiting you?** Not trusting open rates lately (have drastically dropped for some users with no change in format, distribution list, timing, etc.) ### 50. Used it to send a mass email out to 100+ users **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** It allows you to send large emails with a simple upload of an email list **What do you dislike about PoliteMail?** We had an issue with the sub-header of the subject of the email. Turns out in the prep stage there was some text that was white (on the white background) that you needed to change in order to change the subheader. This was completely impossible to find if you didn't know, which resulted in a huge headache for us. **What problems is PoliteMail solving and how is that benefiting you?** Helped us contact users of our tools ## PoliteMail Discussions - [How do you make PoliteMail in Outlook display correctly on high resolution 4k monitors?](https://www.g2.com/discussions/14457-how-do-you-make-politemail-in-outlook-display-correctly-on-high-resolution-4k-monitors) - 1 comment, 1 upvote - [How do I get Politemail to stop crashing my system every time I receive a meeting invitation?](https://www.g2.com/discussions/14302-how-do-i-get-politemail-to-stop-crashing-my-system-every-time-i-receive-a-meeting-invitation) - 1 comment, 1 upvote - [View PoliteMail pricing details and edition comparison](https://www.g2.com/products/politemail/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+00%3A04%3A02+-0500&secure%5Bsession_id%5D=8c0e3ff8-4a6e-409f-a1f4-757155088458&secure%5Btoken%5D=a4ecb055110220b5de358a3a63831cc0f42951357901f103d198af74d31dbe25&format=llm_user) ## PoliteMail Features **Templates** - Text and Themes - Mobile Responsive **Newsletter Interface Features - Internal Newsletter Software** - Feedback - Design - Content Embedding **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics** - Open Rates - Link Activity - Attachment Activity **Edit** - Pre-Made - Build - HTML **Newsletter Management Features - Internal Newsletter Software** - Collaboration - Personalization - Archive **Customizations** - Email Platform Integration - Email Scheduling - Email Categorization - Templates **Logistics** - Analytics - Issues - Integrations - Shareable Link **Administrative Features - Internal Newsletter Software** - Security - User Permissions - Compliance - Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration ## Top PoliteMail Alternatives - [Poppulo Employee Experience](https://www.g2.com/products/poppulo-employee-experience/reviews) - 4.4/5.0 (209 reviews) - [ContactMonkey](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews) - 4.4/5.0 (211 reviews) - [Staffbase](https://www.g2.com/products/staffbase/reviews) - 4.6/5.0 (246 reviews)