I like the real-time alerts in Podium because they notify me immediately when a customer wants to communicate. This feature also allows us to communicate more easily with photos and send review invites. It's great for customer communication and makes gathering reviews more straightforward. The integration with our CRM is seamless, helping us manage customer relations more effectively. Plus, the setup was super simple, which I really appreciate. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

its useful for businesses because it lets them text their clients Review collected by and hosted on G2.com.

It sends people messages slow. The layout is not clean. Review collected by and hosted on G2.com.

It is more useful stack tool we use mainly for improve how can we communicate with customer and texting customer directly from on platform feels simple and easy to send review request as well and the customer support is also good Review collected by and hosted on G2.com.

so one thing which can we improve is pricing it feels little bit more expensive especially for small business startups like us Review collected by and hosted on G2.com.

Ability to stay in touch with clients from wherever I’m at Review collected by and hosted on G2.com.

The inability to add company name to a contact Review collected by and hosted on G2.com.

I like that Podium is a pretty easy tool to use, especially for explaining to nontechnical people. It was a great experience exploring it. I also appreciate the AI suggestions that provide many options related to our category. Review collected by and hosted on G2.com.

I think we have many types of products, and it's not quite sure. In the business of tattoos, we have needles, inks, and machines for tattoos. It would be helpful if Podium provided more categories. Review collected by and hosted on G2.com.

Podium brings together all your messages from social platforms such as Facebook and Instagram into a single, convenient hub. This makes it much simpler for businesses to manage communications and respond to customer inquiries efficiently. Review collected by and hosted on G2.com.

The platform lacks transparency, and its pricing limitations are concerning. Additionally, the onboarding process is quite slow. Podium's customer support services are poor, and some users have experienced problems with contracts and cancellations. Review collected by and hosted on G2.com.

Podium makes patient communication easy and seamless. I primarily use it to send reminders for upcoming appointments, provide updates about medications, and share feedback links. The messaging interface is intuitive, and the ability to centralize all patient communication in one platform saves time and reduces no-shows. It’s especially helpful for building stronger, more responsive relationships with patients Review collected by and hosted on G2.com.

While Podium is great for messaging and reminders, sometimes message delivery can be slightly delayed depending on network conditions. It would also be helpful to have more flexibility with customizing message templates or scheduling bulk reminders across multiple days. A mobile app with more features would improve usability for on-the-go tasks. Review collected by and hosted on G2.com.

We were a little apprehensive at first about getting texting going for our business—unsure how it would fit into our workflow or how customers would respond. But now, we couldn’t be happier that we made the leap with Podium.

The texting platform has been incredibly effective. In less than a year, our Google rating has jumped from 4.2 to 4.8 stars, and we know that improved communication has played a major role in that. Customers appreciate the quick, convenient conversations, and our team has become noticeably more efficient and responsive.

We liked Podium so much that we ended up switching our phone system over to them too. Everything just works together seamlessly. It’s helped us feel more modern and connected—and it’s made a real difference in how we serve our customers. Review collected by and hosted on G2.com.

Software bugs with the app and with the phones. They do get them ironed out though. Review collected by and hosted on G2.com.

What I like best about Podium is how easy it makes customer communication. The text messaging feature has completely changed how we engage with leads and clients—it’s quick, convenient, and helps us close more jobs faster. The review automation tool is also a huge win; we've seen a major increase in 5-star Google reviews, which has boosted our reputation and brought in more business. Everything is in one place, from messages to reviews to payments, and the dashboard is very user-friendly. Review collected by and hosted on G2.com.

What I like least is that the pricing can be a bit high for smaller businesses, especially if you're not using all the features right away. It also took a little time to get fully comfortable with all the tools since there are so many capabilities. However, the customer support team has been great at walking us through any questions. Review collected by and hosted on G2.com.

I have found in the retail world people prefer to be texted rather than called. Podium allows me to connect with clients at any time via text with my customers and allows them to respond at a convenient time for them! Podium allows me to send pictures & videos of our products allowing for full transparency. What I love most is I can send my clients a secured link to pay for our services! saving my clients time and stress. Review collected by and hosted on G2.com.

Sometimes automated messages that are sent to clients are duplicated and sent multiple times in a row. its a rare issue and we have had no complaints from guest at this point. Review collected by and hosted on G2.com.