We like that it includes features such as call forwarding with rules, auto-answering with text replies, and updates about new Google reviews. Review collected by and hosted on G2.com.

It would be nice to have more control over conversations so they aren’t open to being viewed by other users. I also often notice delays in when a call or text shows up in the app compared with when it actually occurred. For example, a missed call that happens right now might not appear in my phone app for another five minutes. Review collected by and hosted on G2.com.

I love how Podium makes keeping in touch with our customers easy and eliminates most of the pain points in communication. It really helps drive sales for us. The ease of use is fantastic, and texting is so ubiquitous that it allows us to meet our customers where they are. I also appreciate that it allows us to manage multiple conversations simultaneously, making communication simple and intuitive. The system is very intuitive, which made the initial setup pretty easy. Review collected by and hosted on G2.com.

It could do a better job of recognizing which department the messages coming in are intended for. Review collected by and hosted on G2.com.

I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in the same window. It's also convenient to use either web or mobile devices or our own VOIP phone network, with synchronization across all those devices for call logs and text messages. I found the initial setup very easy. Review collected by and hosted on G2.com.

At this point, you can't contact a client through both phone/text AND email. They are currently separate. Occasionally the network experiences outages but not too often. Review collected by and hosted on G2.com.

Podium is easy to use. I like that it has the option to use it on mobile or desktop. It was easy for us to incorporate the chat program on our website. You can assign conversations and it will send a notification to the person who needs to see the message. It's also nice to leave internal notes on there so one of our other team members can see it but the customer can't. Review collected by and hosted on G2.com.

There isn't anything I disliked about Podium. Review collected by and hosted on G2.com.

Simple, easy to use, being able to text payment links to customers Review collected by and hosted on G2.com.

We have multiple rooftops at our dealership and not everything is in the same place, Hyundai requests and Ford requests are separated. Review collected by and hosted on G2.com.

We really appreciate being able to connect our website visitors with live sales team members in real time. As a brick-and-mortar retailer, we faced significant challenges bridging the gap between online shoppers and customers visiting us in person—then the pandemic hit. We knew we needed to move into the virtual space in a big way, and other retailers recommended Podium.

One of the first benefits we saw was how the platform automated the process of requesting online reviews. This was an area we struggled with before, and we’ve seen significant gains in the number of reviews being posted.

The biggest benefit for us, though, has been the webchat. This feature added a live chat widget to our website. Because we’re a smaller organization, we didn’t have the resources for a dedicated internet sales team, but Podium let us route these conversations by location (with a geotagged push) and connect customers directly with sales team members at the store closest to them.

That filtering created multiple advantages. It helped us connect with customers on a more personal, regional level, and it also supported a more curated, consistent visit. A customer can start their journey on our website, choose to be contacted, request information, get connected with a store associate, and then visit that same location and work with the same associate throughout. For a company like ours that values one-on-one client interaction, that’s a big plus.

Finally, because it gives associates access to store communication, we were able to reduce the time it takes for a client to be greeted and moved to the next step in their journey. As their statistics (as well as our experience) show, speed to lead is a major factor in closing percentages. Review collected by and hosted on G2.com.

Since this is a highly customizable tool, it can take some time to format the product to meet your specific needs. Also, the team that implements the product won't be able to do the actual heavy lifting of training to get your organization on board with what specifically your group might want to get out of it. Keep in mind this is less about the Podium team not performing their proper function and more about your role in the process of knowing how your team will best absorb the information. Also, there are sometimes situations that arise when there are errors on the platform and there isn't a clear reason as to why or a defined timeline of when it's going to be corrected. Most issues get a blanket "we'll be looking in to this" and they just tend to fade away. Review collected by and hosted on G2.com.

Podium integrates seamlessly to our accounting software. It exceed ours expectations with the phone and payment options available for our customers. Review collected by and hosted on G2.com.

We do get a lot of spam calls but that is to be expected. I really can not think of anything Podium can do better, it works perfectly for our applications. Review collected by and hosted on G2.com.

What I like best about Podium is how simple and effective it is for customer communication. Everything—text messages, reviews, and customer interactions—comes into one place, so it saves a lot of time. It makes it very easy to respond quickly to customers, collect reviews, and improve customer experience without any complexity. Review collected by and hosted on G2.com.

Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some features feel limited unless you upgrade to a higher plan. Also, customization options are not very flexible, and integrations with other tools can be restrictive. At times, message automation feels basic and could be more advanced. Overall, it’s good, but not perfect for every business. Review collected by and hosted on G2.com.

Everything is in one place, easily access and simple to make adjustments to your contacts, price book, etc manually as needed. Review collected by and hosted on G2.com.

The app works better on Apple and I use Android. Review collected by and hosted on G2.com.

I really enjoy the quick and easily accessible way I can interact with our customers, and how I’m able to assist them when they need help. Review collected by and hosted on G2.com.

There’s not much to not like!

I find it user friendly Review collected by and hosted on G2.com.