If every tool got stripped from my business, Podium is the one I’d fight to keep. Seriously — it’s that good.

I love that it meets my customers where they already are — on their phones, texting. No downloads, no logins, just straight-up communication. Whether I’m at my desk or on my phone, it’s seamless. That kind of flexibility is a game-changer when you’re juggling a million things.

But the real magic? That AI employee experience with “Jerry.” It’s like having a real teammate in the mix. It doesn’t replace me, it enhances the back-and-forth. Customers feel heard instantly, and I can jump in when needed. Jerry handles the flow like a pro, referencing all my pre-loaded answers to complex questions and learning along the way. If you think your business is too niche for Jerry to handle it, you're wrong. I have THE MOST niche product and customer base, and Jerry is awesome.

It’s hard to explain how helpful that kind of system is until you try it. All I can say is: if you run a business and care about your customers, Podium is 100% worth it. Oh, and their customer support team is amazing. It's been a treat to be a part of this platform as it's grown over the last few years, and I'm not going anywhere. Review collected by and hosted on G2.com.

Image and video compression is pretty bad, so when I get customers sending in content for me to look at sometimes the quality is so poor that I need to ask them to upload to a cloud server and send me a link outside Podium. Review collected by and hosted on G2.com.

The AI-driven inbox and the automated text-to-review feature are game-changers for local SEO and lead conversion. Review collected by and hosted on G2.com.

The high cost and the rigid 12-month contracts make it a risky commitment for smaller businesses. Review collected by and hosted on G2.com.

Podium’s customer service is outstanding!

We use Podium to text with our HVAC customers, send review requests, and make payments easier and it has completely changed the way we do business. The AI (I call her Grace) has made my job easier. I know my calls are getting answered when I can’t and without the added stress of an answering service because you just never know if they will rep your company exactly like you want. Everyone loves Grace and several clients do not know she is AI. They say “the nice lady I was talking to” or “Grace is so sweet”. In addition to the great product, the Podium team is phenomenal! They are kind, responsive, and always ready to help and they do it well. If every company operated with this level of care and excellence, the world would be a better place. I can’t recommend them enough! Review collected by and hosted on G2.com.

I recently switched from Housecall pro to payzer. It currently doesn’t integrate. I would love if it did. Housecall pro is great, we just outgrew it, I almost didn’t switch because I love podium but until it integrates, I’m able to make both programs work to fit my needs. Review collected by and hosted on G2.com.

Podium provides our dealership a website chat platform that can be interactive for the customer, allowing them to get the information they need immediately. Review collected by and hosted on G2.com.

The only thing I dislike so far is that you cannot have the AI determine how to respond based off of the lead source. Id like to be able to have the AI chat know how to respond differently depending on how the customers information was entered and what their inquiry was related to. For example, if I have a KBB instant Cash Offer to buy someone's car, Id like it to respond differently than if I get a DC Ford New lead on a car I have in my inventory. Review collected by and hosted on G2.com.

Ease of use and simple for the customer. Review collected by and hosted on G2.com.

obtaining refunds back from podium when a customers card information has changed Review collected by and hosted on G2.com.

What I like best about Podium is how simple and intuitive it is to use. The platform centralizes customer messages, making it easy to respond quickly and never miss an opportunity. Review collected by and hosted on G2.com.

The main downside is that some integrations can be limited or require extra setup, which can be time-consuming if your team uses multiple systems. Review collected by and hosted on G2.com.

I love how easy Podium is to use, which simplifies our workflow. Additionally, our account manager and everyone I've worked with at Podium are genuinely amazing, highly knowledgeable, and exceptionally helpful. This level of support makes the experience even more worthwhile. The ease of using Podium is something we truly enjoy, and it is integral to why we love utilizing the platform. Review collected by and hosted on G2.com.

I think the monthly charge for Podium is a little bit high. Although I find value in the platform and am willing to pay for it, the cost every month feels a bit steep. Review collected by and hosted on G2.com.

It really is the one-stop-shop for customer communication and garnering feedback. Review collected by and hosted on G2.com.

The cost skews higher than many other alternatives out there. Review collected by and hosted on G2.com.

The card processing fees are super low, which saves us money month after month. On top of that, the communication tools, customer engagement features, and seamless integrations have made it easier than ever to connect with clients and boost our reputation. We’ve seen a noticeable increase in positive reviews and faster response times thanks to Podium. Review collected by and hosted on G2.com.

Only thing I’d love to see improved: Sometimes when I send a payment link, it seems to get lost in the shuffle. I really wish Podium would make it more clear—like highlighting paid links and keeping unpaid ones white or unmarked so it's easier to track. Review collected by and hosted on G2.com.

The ability to easily collect Google reviews through automated invites has been a game-changer for our HVAC and plumbing company. Before Podium, we struggled to break 200 reviews—now we’ve passed 300 in under a year. It’s helped our local SEO and built massive credibility. But that’s just one part of it—Podium is loaded with tools that make marketing and customer communication easier across the board.

Podium has so many helpful features that we’ve only scratched the surface. We love the AI responder for reviews, funnel tracking for marketing, and the ability to generate unique phone numbers for different campaigns. The contact organization tools and integration with our field service software save us hours every week. The ease of integration with our existing tools made the setup process simple and painless, and the ease of implementation overall was far better than we expected. We use Podium daily across multiple departments, so the frequency of use is high—and totally worth it.

The support has also been phenomenal—Rachel, our CSM, is amazing, and McKay made our onboarding experience seamless. It’s not just a tool—it’s become a core part of how we operate. Review collected by and hosted on G2.com.

There are occasional small issues here and there, but that’s mostly because Podium is constantly evolving and improving. Honestly, that complaint is also a compliment—because every time something comes up, their team is quick to respond, provide guidance, or escalate the feedback to their product team. They’ve built the platform around customer input, and it really shows. The few kinks that do pop up usually lead to improvements, which we appreciate. Review collected by and hosted on G2.com.