--- title: Podium Reviews meta\_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2109 reviews by the users' company size, role or industry to find out how Podium works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2109 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Generative AI url: https://www.g2.com/categories/generative-ai --- ### Podium Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. [(358 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1507754&qs=pros-and-cons#reviews) Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. [(326 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505496&qs=pros-and-cons#reviews) Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. [(291 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1506407&qs=pros-and-cons#reviews) Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. [(287 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505558&qs=pros-and-cons#reviews) Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. [(213 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505445&qs=pros-and-cons#reviews) Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. [(86 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509193&qs=pros-and-cons#reviews) Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. [(84 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509305&qs=pros-and-cons#reviews) Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. [(71 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1508116&qs=pros-and-cons#reviews) Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. [(70 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503778&qs=pros-and-cons#reviews) Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. [(63 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503305&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Podium ##### 1. Ease of Use Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. [ See 358 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1507754&qs=pros-and-cons#reviews) See Related User Reviews MK MARY K. Small-Business (50 or fewer emp.) 3.5/5 "Effective Customer Communication, But Needs Better Support" What do you like about Podium? I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recordi ![Mark R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark R.") MR Mark R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Communication Solution with Seamless Device Sync" What do you like about Podium? I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in ##### 2. Helpful Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. [ See 326 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505496&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you like about Podium? What I like best about Podium is how simple and effective it is for customer communication. Everything—text messages, reviews, and customer interactio ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. 4.0/5 "Effortless Customer Communication, but Pricey for Small Biz" What do you like about Podium? I use Podium mainly to text customers, respond to inquiries quickly, and collect customer reviews easily after services. I love the text messaging fea ##### 3. Communication Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. [ See 291 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1506407&qs=pros-and-cons#reviews) See Related User Reviews MK MARY K. Small-Business (50 or fewer emp.) 3.5/5 "Effective Customer Communication, But Needs Better Support" What do you like about Podium? I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recordi ![Mark R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark R.") MR Mark R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Communication Solution with Seamless Device Sync" What do you like about Podium? I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in ##### 4. Easy Communication Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. [ See 287 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505558&qs=pros-and-cons#reviews) See Related User Reviews MK MARY K. Small-Business (50 or fewer emp.) 3.5/5 "Effective Customer Communication, But Needs Better Support" What do you like about Podium? I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recordi ![Mark R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark R.") MR Mark R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Communication Solution with Seamless Device Sync" What do you like about Podium? I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in ##### 5. Customer Support Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. [ See 213 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505445&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you like about Podium? What I like best about Podium is how simple and effective it is for customer communication. Everything—text messages, reviews, and customer interactio ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. 4.0/5 "Effortless Customer Communication, but Pricey for Small Biz" What do you like about Podium? I use Podium mainly to text customers, respond to inquiries quickly, and collect customer reviews easily after services. I love the text messaging fea ### 5 Cons or Disadvantages of Podium ##### 1. Messaging Issues Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. [ See 86 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509193&qs=pros-and-cons#reviews) See Related User Reviews ![Jesse V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesse V.") JV Jesse V. 0.5/5 "Unfulfilled Promises, Frustrating Experience" What do you dislike about Podium? I am really dissatisfied with Podium. They promised that I could cancel if it wasn't a good fit for me, but despite cancelling, they've processed unau MW Matt W. Small-Business (50 or fewer emp.) 0.0/5 "Over promised under delivered" What do you dislike about Podium? Our experience with Podium has been extremely disappointing, and I would not recommend their services to any business. At signup, we were promised ##### 2. Missing Features Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. [ See 84 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509305&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you dislike about Podium? Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some f ![Deep A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep A.") DA Deep A. Small-Business (50 or fewer emp.) 3.5/5 "Efficient Lead Generation, Easy Setup" What do you dislike about Podium? I think we have many types of products, and it's not quite sure. In the business of tattoos, we have needles, inks, and machines for tattoos. It would ##### 3. Limited Features Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. [ See 71 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1508116&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you dislike about Podium? Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some f ![Chaitanya V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chaitanya V.") CV Chaitanya V. Enterprise (\> 1000 emp.) 5.0/5 "Elevates Customer Interactions, Needs Plan Flexibility" What do you dislike about Podium? The main thing that could be improved is for some advanced features they lock with higher plans which feels as limitation for the smaller businesses. ##### 4. Expensive Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. [ See 70 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503778&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you dislike about Podium? Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some f ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. 4.0/5 "Effortless Customer Communication, but Pricey for Small Biz" What do you dislike about Podium? I feel the pricing is a little bit high for small businesses like mine, but the features still make it worth it. ##### 5. Poor Customer Support Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. [ See 63 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503305&qs=pros-and-cons#reviews) See Related User Reviews ![Erika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erika R.") ER Erika R. Small-Business (50 or fewer emp.) 3.0/5 "Great Cross-Platform Communication, but Customer Support Needs Improvement" What do you dislike about Podium? The customer support. Avery was not very good at the time ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Podium Streamlines Multi-Channel Messaging and Client Feedback" What do you dislike about Podium? Podium is slow in handling customers complains and there is limited to no follow up The price for Podium is opaque and keeps changing ![Kurtis L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kurtis L.") KL Kurtis L. Owner/CEO Small-Business (50 or fewer emp.) 6/30/2025 "Podium is the tool I'll keep until the business dies" 5/5 What do you like best about Podium? If every tool got stripped from my business, Podium is the one I’d fight to keep. Seriously — it’s that good. I love that it meets my customers where they already are — on their phones, texting. No downloads, no logins, just straight-up communication. Whether I’m at my desk or on my phone, it’s seamless. That kind of flexibility is a game-changer when you’re juggling a million things. But the real magic? That AI employee experience with “Jerry.” It’s like having a real teammate in the mix. It doesn’t replace me, it enhances the back-and-forth. Customers feel heard instantly, and I can jump in when needed. Jerry handles the flow like a pro, referencing all my pre-loaded answers to complex questions and learning along the way. If you think your business is too niche for Jerry to handle it, you're wrong. I have THE MOST niche product and customer base, and Jerry is awesome. It’s hard to explain how helpful that kind of system is until you try it. All I can say is: if you run a business and care about your customers, Podium is 100% worth it. Oh, and their customer support team is amazing. It's been a treat to be a part of this platform as it's grown over the last few years, and I'm not going anywhere. Review collected by and hosted on G2.com. What do you dislike about Podium? Image and video compression is pretty bad, so when I get customers sending in content for me to look at sometimes the quality is so poor that I need to ask them to upload to a cloud server and send me a link outside Podium. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium solves some of the biggest headaches in small business: missed calls, slow follow-ups, and dropped leads. It turns phone calls into text convos, keeps everything synced between your phone and computer, and uses AI (like our “Jerry”) to help handle messages so you don’t have to. Customers get quick, natural communication where they already are, their phones, and you get more reviews, faster responses, and a smoother path to closing sales. Review collected by and hosted on G2.com. Show More Response from Karina Aguirre of Podium [Editedit](https://www.g2.com/survey_responses/podium-review-11348771/official_response/edit) We're thrilled to hear that Podium has been such a game-changer for your business! The seamless communication and AI employee experience with 'Jerry' are indeed some of our standout features. We appreciate your feedback, and we'll definitely take that into consideration for future improvements. Thank you for being a valued part of the Podium platform! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nataporn C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nataporn C.") NC Nataporn C. IT Support Information Technology and Services Mid-Market (51-1000 emp.) 1/15/2026 Guest users or non-business users of the software, not included in G2 scores. "AI-Driven Inbox and Text-to-Review: A Game-Changer for Local SEO" 4/5 What do you like best about Podium? The AI-driven inbox and the automated text-to-review feature are game-changers for local SEO and lead conversion. Review collected by and hosted on G2.com. What do you dislike about Podium? The high cost and the rigid 12-month contracts make it a risky commitment for smaller businesses. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium solves the problem of missed leads and slow response times. By using their AI assistant, we now respond to inquiries in under a minute even after hours. The primary benefit is a 30% increase in lead-to-sale conversion and a much more professional customer journey that doesn't rely on our staff being glued to their phones 24/7. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Kim G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim G.") KG Kim G. Co-Founder Small-Business (50 or fewer emp.) 6/26/2025 "Podium’s customer service is outstanding" 5/5 What do you like best about Podium? Podium’s customer service is outstanding! We use Podium to text with our HVAC customers, send review requests, and make payments easier and it has completely changed the way we do business. The AI (I call her Grace) has made my job easier. I know my calls are getting answered when I can’t and without the added stress of an answering service because you just never know if they will rep your company exactly like you want. Everyone loves Grace and several clients do not know she is AI. They say “the nice lady I was talking to” or “Grace is so sweet”. In addition to the great product, the Podium team is phenomenal! They are kind, responsive, and always ready to help and they do it well. If every company operated with this level of care and excellence, the world would be a better place. I can’t recommend them enough! Review collected by and hosted on G2.com. What do you dislike about Podium? I recently switched from Housecall pro to payzer. It currently doesn’t integrate. I would love if it did. Housecall pro is great, we just outgrew it, I almost didn’t switch because I love podium but until it integrates, I’m able to make both programs work to fit my needs. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Capturing calls within seconds, chat boxes, messaging, sms campaigns, capturing Facebook, instagram, and email messages as they come in. Review collected by and hosted on G2.com. Show More Response from Karina Aguirre of Podium [Editedit](https://www.g2.com/survey_responses/podium-review-11337197/official_response/edit) We're thrilled to hear that you've had such a positive experience with our customer service and our product! We're glad to hear that Grace has been a valuable asset to your business. Thank you for your feedback and for being a valued customer! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christopher L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher L.") CL Christopher L. Internet Sales Manager Small-Business (50 or fewer emp.) 7/6/2025 "Podium Chat" 5/5 What do you like best about Podium? Podium provides our dealership a website chat platform that can be interactive for the customer, allowing them to get the information they need immediately. Review collected by and hosted on G2.com. What do you dislike about Podium? The only thing I dislike so far is that you cannot have the AI determine how to respond based off of the lead source. Id like to be able to have the AI chat know how to respond differently depending on how the customers information was entered and what their inquiry was related to. For example, if I have a KBB instant Cash Offer to buy someone's car, Id like it to respond differently than if I get a DC Ford New lead on a car I have in my inventory. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? We currently do not have a BDC so the AI is helping us respond quicker. Also, we simply need a chat solution for the website that is live. Review collected by and hosted on G2.com. Show More Response from Karina Aguirre of Podium [Editedit](https://www.g2.com/survey_responses/podium-review-11369415/official_response/edit) Thank you for your review! We're pleased to hear that Podium is solving the need for a live chat solution on your website. We value your feedback about AI response customization and will explore ways to enhance this feature. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 4/27/2026 "Easy for Customers and Simple to Use" 4/5 What do you like best about Podium? Ease of use and simple for the customer. Review collected by and hosted on G2.com. What do you dislike about Podium? obtaining refunds back from podium when a customers card information has changed Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? we are always looking to make things easy for the customer, podium helps with that Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Bance B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bance B.") BB Bance B. Operation & Project Coordinator Construction Mid-Market (51-1000 emp.) 8/21/2025 Guest users or non-business users of the software, not included in G2 scores. "Easy-to-Use Platform That Streamlines Customer Communication" 5/5 What do you like best about Podium? What I like best about Podium is how simple and intuitive it is to use. The platform centralizes customer messages, making it easy to respond quickly and never miss an opportunity. Review collected by and hosted on G2.com. What do you dislike about Podium? The main downside is that some integrations can be limited or require extra setup, which can be time-consuming if your team uses multiple systems. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium is solving the challenge of managing customer communication across different channels. Before, it was easy to lose track of messages or miss follow-ups, but now everything is organized in one place. This saves time, improves response speed, and makes it easier to provide consistent service. As a result, customers feel more supported, and I’m able to build stronger relationships while working more efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Hayley D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hayley D.") HD Hayley D. 11/6/2025 "Efficient Communication and Stellar Support, Worth the Price" 5/5 What do you like best about Podium? I love how easy Podium is to use, which simplifies our workflow. Additionally, our account manager and everyone I've worked with at Podium are genuinely amazing, highly knowledgeable, and exceptionally helpful. This level of support makes the experience even more worthwhile. The ease of using Podium is something we truly enjoy, and it is integral to why we love utilizing the platform. Review collected by and hosted on G2.com. What do you dislike about Podium? I think the monthly charge for Podium is a little bit high. Although I find value in the platform and am willing to pay for it, the cost every month feels a bit steep. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? I use Podium to easily check Google reviews and communicate with clients and customers, streamlining our interactions and understanding client needs better. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AJ Adam J. Regional Marketing Manager Small-Business (50 or fewer emp.) 12/16/2025 "Excellent All-in-One Communication, But Pricey Compared to Alternatives" 3.5/5 What do you like best about Podium? It really is the one-stop-shop for customer communication and garnering feedback. Review collected by and hosted on G2.com. What do you dislike about Podium? The cost skews higher than many other alternatives out there. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium is providing an easy way for our teams to capture reviews, specifically on Google. This is so critical for our online presence right now. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 1/14/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Juan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan A.") JA Juan A. sales Small-Business (50 or fewer emp.) 4/30/2025 "Podium has been an absolute game-changer for our business." 5/5 What do you like best about Podium? The card processing fees are super low, which saves us money month after month. On top of that, the communication tools, customer engagement features, and seamless integrations have made it easier than ever to connect with clients and boost our reputation. We’ve seen a noticeable increase in positive reviews and faster response times thanks to Podium. Review collected by and hosted on G2.com. What do you dislike about Podium? Only thing I’d love to see improved: Sometimes when I send a payment link, it seems to get lost in the shuffle. I really wish Podium would make it more clear—like highlighting paid links and keeping unpaid ones white or unmarked so it's easier to track. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? They solve the problem of interacting easily with clients . It’s like having a full customer service and marketing department in one smart, easy-to-use platform. Review collected by and hosted on G2.com. Show More Response from Karina Aguirre of Podium [Editedit](https://www.g2.com/survey_responses/podium-review-11105212/official_response/edit) We're delighted to hear that Podium has made it easier for you to interact with clients and improve your customer service and marketing efforts. We appreciate your feedback about the payment links and will use it to enhance the platform for a better user experience. 7/28/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Perry Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Perry Y.") PY Perry Y. Marketing Manager Small-Business (50 or fewer emp.) 6/10/2025 "Podium helped us explode our review count and streamline customer communication" 5/5 What do you like best about Podium? The ability to easily collect Google reviews through automated invites has been a game-changer for our HVAC and plumbing company. Before Podium, we struggled to break 200 reviews—now we’ve passed 300 in under a year. It’s helped our local SEO and built massive credibility. But that’s just one part of it—Podium is loaded with tools that make marketing and customer communication easier across the board. Podium has so many helpful features that we’ve only scratched the surface. We love the AI responder for reviews, funnel tracking for marketing, and the ability to generate unique phone numbers for different campaigns. The contact organization tools and integration with our field service software save us hours every week. The ease of integration with our existing tools made the setup process simple and painless, and the ease of implementation overall was far better than we expected. We use Podium daily across multiple departments, so the frequency of use is high—and totally worth it. The support has also been phenomenal—Rachel, our CSM, is amazing, and McKay made our onboarding experience seamless. It’s not just a tool—it’s become a core part of how we operate. Review collected by and hosted on G2.com. What do you dislike about Podium? There are occasional small issues here and there, but that’s mostly because Podium is constantly evolving and improving. Honestly, that complaint is also a compliment—because every time something comes up, their team is quick to respond, provide guidance, or escalate the feedback to their product team. They’ve built the platform around customer input, and it really shows. The few kinks that do pop up usually lead to improvements, which we appreciate. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium is solving multiple problems for us—streamlining how we request and respond to Google reviews, centralizing customer communication, and giving us clear tracking on our marketing funnels. Before Podium, we had no reliable way to manage reviews at scale or track campaign performance across channels. Now we can easily monitor lead sources, manage conversations, and track ROI in one place. It’s saving us time, improving customer engagement, and helping us grow our reputation and visibility in a very competitive market. Review collected by and hosted on G2.com. Show More Response from Karina Aguirre of Podium [Editedit](https://www.g2.com/survey_responses/podium-review-11281150/official_response/edit) Thank you for sharing your experience with Podium! We're glad to hear that our platform has been a game-changer for your HVAC and plumbing company. We appreciate your feedback on the occasional issues, and we're constantly working to improve and evolve our platform based on customer input. We're grateful for your support and look forward to continuing to serve your business. 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