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Top 10 Podium Alternatives & Competitors

(1,845)4.6 out of 5

The Customer Communications Management Software solutions below are the most common alternatives that users and reviewers compare with Podium. Customer Communications Management Software is a widely used technology, and many people are seeking top rated, secure software solutions with multi-channel coverage, communications strategy development, and create content. Other important factors to consider when researching alternatives to Podium include response time and phone calls. The best overall Podium alternative is Intercom. Other similar apps like Podium are Birdeye, Plivo, Swell, and Drift. Podium alternatives can be found in Customer Communications Management Software but may also be in Online Reputation Management Software or Help Desk Software.

Best Paid & Free Alternatives to Podium

Intercom
Birdeye
Plivo
Swell
Drift
Chekkit
Front
Brevo Marketing Platform

Top 10 Alternatives to Podium Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Podium stacks up to the competition, check reviews from current & previous users in industries like Automotive, Retail, and Consumer Services, and find the best product for your business.

Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Optimized for quick response

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Podium:

Reviewers say compared to Podium, Intercom is:

Slower to reach roi

More expensive

See all Intercom reviews

Birdeye

By Birdeye

(3,142)4.7 out of 5

Optimized for quick response

Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Categories in common with Podium:

Reviewers say compared to Podium, Birdeye is:

More expensive

Better at support

Easier to do business with

See all Birdeye reviews

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Squirro

(8)4.6 out of 5

Data finds purpose with Squirro, the first enterprise-ready generative AI for search, insights, and automation. Trusted by central banks and over 30 industry leaders. Squirro develops top-notch Retrieval Augmented Generation (RAG) and Semantic Search technology with access to an unlimited universe of data and connectors. Squirro's features include advanced search & chat while browsing, document summarization, chats with results, knowledge graphs, among others. Squirro offers the implementation of stringent access control lists (ACLs), the flexibility of public cloud and on-premise deployments with open-source models like Mixtral, ensuring full data sovereignty, adapted for the most regulated industries. Recognized by Gartner as a visionary company.

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Reviewers say compared to Podium, Squirro is:

Better at meeting requirements

Better at support

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Plivo

By Plivo

(729)4.5 out of 5

Optimized for quick response

Global SMS & Voice calls for businesses of all sizes

Categories in common with Podium:

Get a quote

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Swell

By SocialSwell, Inc.

(372)4.5 out of 5

Swell is helping businesses capture real-time customer experience feedback. Swell makes it easy for consumers to leave direct feedback with one click on with a mobile centric focus.

Categories in common with Podium:

Reviewers say compared to Podium, Swell is:

Slower to reach roi

Better at support

See all Swell reviews

Drift

By Salesloft

(1,251)4.4 out of 5

Optimized for quick response

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Categories in common with Podium:

Get a quote

See all Drift reviews

Chekkit

By Chekkit

(153)4.9 out of 5

Get more online reviews and build brand trust: Chekkit drives marketing ROI by giving customers a way to share their thoughts with people who are looking for a business like yours.

Categories in common with Podium:

Reviewers say compared to Podium, Chekkit is:

Better at support

Easier to do business with

Easier to set up

See all Chekkit reviews

Front

By Front App

(2,244)4.7 out of 5

Optimized for quick response

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Categories in common with Podium:

Reviewers say compared to Podium, Front is:

Slower to reach roi

Better at support

See all Front reviews

Brevo Marketing Platform

By Brevo

(2,215)4.5 out of 5

Optimized for quick response

Easily manage your marketing campaigns, transactional emails, and SMS messages all in one simple and powerful platform.

Categories in common with Podium:

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Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Optimized for quick response

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Podium:

Reviewers say compared to Podium, Zendesk Support Suite is:

Slower to reach roi

More expensive

See all Zendesk Support Suite reviews

#10

ActiveCampaign

By ActiveCampaign

(13,784)4.5 out of 5

Optimized for quick response

ActiveCampaign offers effortless email and marketing automation. Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns. With hundreds of automation triggers and actions, conditional routing, and an AI-powered drag-and-drop builder, you can create deeper automations than the competition, faster.

Categories in common with Podium: