Pluspoint Pros and Cons

Pluspoint was super easy to set up, and I love how I can manage everything in one place. I use it daily to track reviews and engagement, and seeing our visibility and customer satisfaction improve has made me feel as if all the hard work was worth it. Review collected by and hosted on G2.com.

I wish the reporting features had a bit more flexibility for customization. Sometimes, I need specific insights for different departments, and it can be a challenge. Review collected by and hosted on G2.com.

One of the biggest advantages of Pluspoint is that it lets us manage all of our online interactions in one place—reviews, social media posts, NPS surveys, and even client messages. The AI capabilities are great for automating repetitive tasks like responding to simple messages or reviews, which saves us a ton of time. Also, having a personal customer success manager has been a huge help when adopting new features or getting quick answers to any questions. Review collected by and hosted on G2.com.

It would be great if we could accept phone calls directly within the platform. Plus, while the ticketing system works, it could be more robust. We sometimes have to supplement with other tools for tracking more complex issues. Review collected by and hosted on G2.com.

Having all my messages from different platforms together is a game-changer. No more switching apps every few minutes. Review collected by and hosted on G2.com.

The mobile interface can be a bit slow sometimes. Review collected by and hosted on G2.com.

Accessing all client communications from my phone is fantastic, especially when I'm out showing properties. Review collected by and hosted on G2.com.

Some features aren't available on the mobile app, which would be handy. Review collected by and hosted on G2.com.