Plivo is a pretty easy platform to understand, especially with a background of working at a SaaS company. Plivo is our chosen SMS provider for our advocate/supporter activation texts - I haven't had any need to reach out to support, though, so I can't comment on their customer service level. Review collected by and hosted on G2.com.

Similarly to most SaaS softwares, there are SO many ways to do the same thing. This isn't necessarily a 'dislike' but it was the one thing that confused me when learning the platform. Review collected by and hosted on G2.com.

Super helpful in sending alerts also It is easy to understand and most important thing. Review collected by and hosted on G2.com.

Can't think of much dislikes, you folks are doing a phenomenal job with this product. Review collected by and hosted on G2.com.

Not much. We use Plivo only for text messaging and cannot get the text messages to work. Review collected by and hosted on G2.com.

Hard to use, hard to get working, not getting a lot of assistance from the help services. Review collected by and hosted on G2.com.

I'm a Plivo customer for years and I'm satisfied with the service Review collected by and hosted on G2.com.

Not covering many destinations for DIDs,

Automation of config needs some improvments, For ex. not forwarding SMS to email directly Review collected by and hosted on G2.com.

Plivo HAD incredible support that was extremely helpful. No more.

We've had 'unauthorized access' issues three times on two different accounts and had expensive credit card charges from auto-loading on our account that they refuse to refund. They claim to have alarms for out-of-the-ordinary increases in messaging; they don't. 4000% increase in messages in one day - I think that is the definition of "out of the ordinary". They claim that the security of their system is high; it's not.

In all circumstances, it took weeks and, in one case, MONTHS to try to get to the bottom of the issue. Ultimately, they had no answer and kept denting any issue. They blame the customer.

They claim we did something wrong and send us a list of 'security measures' we should have taken. All of which we already followed. Change keys and auth regularly, use 2FA, turn off unnecessary services, etc., etc., etc.

They never did explain how the breach happened; instead, they say they tracked down an IP address and then gave us the IP we use to access our account?! Thousands of messages were sent from our account using numbers we didn't even have - but they still refused to refund!

Strongly suggest that if you use them, turn OFF the autoload feature for payment. If you don't, you can expect a breach to happen at some point and they will not refund the charges. Review collected by and hosted on G2.com.

Things changed with them. They used to be responsive and helpful; they are no longer. Support is overseas now, and they simply 'client blame' all issues. They can't tell where a breach comes from when it happens - and it will.

Wish we had changed providers after the first breach; it would have saved us a lot of time and headaches. Review collected by and hosted on G2.com.

Their voice and chat apis can be easily and seamlessly integrated. Easy to implement. Good customer support. Have been using it for past 4 months. They provide a good list of options to choose from. Review collected by and hosted on G2.com.

Customer Support plans can be cheaper and more prompt. Review collected by and hosted on G2.com.

Plivo's strongest feature is its robust and easy-to-use API for Voice and SMS communication. The API allows developers to easily integrate and build a variety of communication features into their applications. Review collected by and hosted on G2.com.

While Plivo provides a robust API for voice and SMS communications, it may not offer as many advanced features or integrations as some of its competitors, which could limit its appeal for certain use cases. Review collected by and hosted on G2.com.

Mostly a reliable service. No complaints there.

In our experience, Twilio offers the same quality of service but with more options.

This review is more of a plea to Plivo to care more for their customers than asking for G2 reviews. Review collected by and hosted on G2.com.

Unfortunately, their support is the worst we've seen. We gave their team weeks to help solve our issue. However, they let us down. But worst, they let our client down.

Also, after trying to explain what happened, their company never reached back with an explanation or apology.

That's why we thought others should know.

Here is the irony. Plivo constantly asks for G2 reviews. If they hadn't, we would have let it go.

It also makes me question the validity of rating systems like G2. Is it helpful, or is it a disguised marketing ploy? That's up to you to decide. Review collected by and hosted on G2.com.

Great web interface to monitor all services Review collected by and hosted on G2.com.

Toll fee verification process is not very easy Review collected by and hosted on G2.com.

Good pricing, robust API, and intuitive User Interface. Review collected by and hosted on G2.com.

Update: Support did finally resolve my issue. Many thanks to the support rep that got this fixed!

I've been a Plivo customer since 2014 with two other companies. I tried to sign up for a new account and my mobile number was already associated with one of my old accounts at a previous company. No problem, I just need them to delete my number from my old account so I can sign up for a new account. It's been TWO WEEKS of asking support for help on this and it's always "what was your old account?" followed by "we're looking into it" followed by silence. Their support team no longer seems to have the capacity (or maybe they just don't care) to help customers new or old. I strongly suggest everyone avoid Plivo until they can figure out how to provide even basic support to their customers. Review collected by and hosted on G2.com.