I have established my enterprise by leveraging the capabilities of the Plivo platform. The user-friendly nature of their API and its cost-effectiveness allows me the flexibility to incorporate a modest markup, thereby enabling me to operate a sustainable and profitable business.Plivo offers exceptional call quality, reliable SMS delivery rates, and robust voice and messaging services. Their documentation is thorough and comprehensive, providing valuable guidance and information for users. Review collected by and hosted on G2.com.

The following aspects require enhancement:

1. The reports accessible through the user website console are notably limited.

2. The statistics provided on the user website console are also restricted in scope.

These areas could benefit from improvements to offer users more comprehensive and insightful data. Review collected by and hosted on G2.com.

Sending SMS messages it highly commoditized with many vendors to select from. Differentiating features, high-quality dashboards, and great customer servcie makes a big difference. Plivo and the Plivo team offers all of these. They are a true partner in every sense of the word. Review collected by and hosted on G2.com.

We've experience some delivery issues from time to time in a few countries. In each case, the issues have been resolved with root cause analysis provided afterwards. Review collected by and hosted on G2.com.

1.API Flexibility and Ease of Use

2.Global Reach and Scalability

3.Reliable Service and Uptime

4.Customer Support

5.Comprehensive Documentation Review collected by and hosted on G2.com.

1.Complexity for Non-Developers

2.Limited Advanced Features in Some Areas Review collected by and hosted on G2.com.

OTP flow is working as expected , but can improve Review collected by and hosted on G2.com.

fallback mechanims not proper in OTP flow Review collected by and hosted on G2.com.

The fact that once things are configured for a particular country, I don't need to look back at things. Review collected by and hosted on G2.com.

The fact that changing country-wise policies regarding message delivery has impacted productivity. One-on-one support could have helped us get the changes configured.

The support panel to raise tickets has a lot of issues Review collected by and hosted on G2.com.

The support is great with a lot of customization according to the needs Review collected by and hosted on G2.com.

Plivo knows about couple of issues like SMS pumping and what not - they should have way to address these rather than expecting their clients to put some checks. Review collected by and hosted on G2.com.

Best plug and play Voice API and SMS API.

Faster go to market and can be operational on a single day with IVRs and call routing facilities.

It also offers text to speech conversation and highly competitive rates. Review collected by and hosted on G2.com.

Supervisor access and team lead role-based access segregation is required, which needs customization. Review collected by and hosted on G2.com.

The implementation has been the simplest we've encountered thus far, and the service has shown minimal downtime in my experience up to this point. All the functionalities they've promoted operate as promised. Review collected by and hosted on G2.com.

Plivo has proven to be a crucial partner in our customer support and outreach initiatives. Utilizing their infrastructure to develop our solutions has significantly streamlined our processes. Our development team appreciated the simplicity of building on their API. Review collected by and hosted on G2.com.

Competitive prices, easy to integrate with. Review collected by and hosted on G2.com.

Awfully incompetent and slow customer service. Review collected by and hosted on G2.com.

Customer support and API capabilities allow for a lot of customisation. Review collected by and hosted on G2.com.

Nothing particular, there was some issues early on when we were sending major volumes at first but we managed to resolve the issue for IS sends and everything worked after. Review collected by and hosted on G2.com.