Plivo has been a highly reliable platform for our SMS and voice needs. Implementation was easy and smooth, and we seamlessly integrated its features into our services. Over the years, we've had little to no issues and remain very happy with our choice. Review collected by and hosted on G2.com.

Plivo previously offered a direct line to customer service, which was removed a few years ago. Nowadays, the only way to reach support is through tickets, which can be frustrating when urgent issues arise. Review collected by and hosted on G2.com.

The customer service is by far the best quality of plivo/what makes them stand out. Specifically our 10DLC verification process was a MILLION times better than working with Twilio and we are forever grateful to Plivo for that. Other than that, the platform has been easy for our developers to use and straight forward. All of our use cases have been easily covered at a reasonable price. Review collected by and hosted on G2.com.

We have used them for a while. When we first started using them it was out of necessity since we were seeing horrible delivery rates with Twilio out of nowhere and horrible customer service from Twilio (7 week response time on emails). Plivo had far better customer service/much smoother onboarding experience but some of the features felt a bit clunky in the portal/too basic. However, over the years they have built out the feature set quite a bit. Review collected by and hosted on G2.com.

Plivo has the best pricing for local phone numbers and automation. Their platform is robust and easy to use. It is easy to set up workflows to create multiple campaigns and track data granularly. The process of setting up new numbers and marketing campaigns is very easy. Our agency has been an active user for the past four years and they are one of the main keys that have allowed us to grow and measure KPI's in a tactical way. Review collected by and hosted on G2.com.

Tools to help identify and block robo callers and spam calls. Review collected by and hosted on G2.com.

The setup is easy, and it works with many programming languages, so different tech teams can use it. The instructions are clear, ensuring smooth implementation and integration. Review collected by and hosted on G2.com.

The user dashboard works but could be easier to use. Also, prices in some regions might be higher than competitors. Review collected by and hosted on G2.com.

Competitive Pricing – Generally lower costs compared to major competitors.

Global Coverage – Supports messaging and voice services in multiple countries.

Scalability – API-driven platform that supports high-volume messaging with minimal infrastructure requirements. Review collected by and hosted on G2.com.

Unreliable Service – Inconsistent performance, with delivery issues and unexpected disruptions in certain regions.

Unprofessional – Support has poor communication skills and low understanding of technicalities. Unable to proactively address critical issues.

Toll Fraud Mitigations – Limited expertise in identifying and mitigating toll fraud or bot-driven SMS abuse, putting businesses at risk.

Lacks Advanced Technological Solutions – Does not keep up with market trends and lacks innovative tools for monitoring, security, or message optimization.

Billing & Pricing Transparency Issues – Sudden price changes or errors, like failing to notify about rate increases, can lead to unexpected costs.

UI/Portal Limitations – The platform lacks advanced analytics and an intuitive interface, making monitoring and troubleshooting more difficult.

Regulatory Compliance Variability – Does not always provide strong support for country-specific messaging regulations, leading to compliance risks. Review collected by and hosted on G2.com.

It's cost effective compare to other communication platform and easily integration support with CRM's Review collected by and hosted on G2.com.

Couldn't able to reach certain countries mobile numbers. Review collected by and hosted on G2.com.

Ease of Implementation:

Minimal learning curve.

Ease of Use:

Simple but comprehensive graphical interface.

Customer Support:

Excellent

Frequency of use:

Once a setup is done, There is nothing to monitor. I add new numbers but not often.

Number of Features:

Very easy to copy an existing account and make minimal changes to activate a new one.

Ease of Integration:

It took some programming to integrate Plivo into my accounting.

Cost:

Good prices. Review collected by and hosted on G2.com.

No downsides. Nothing to dislike. Can't speak immediately with a person but they will call or email you. Review collected by and hosted on G2.com.

Like the understandable api, like the customer service that responds instantly to my inquiries. But the most I like the prices and the login conversion percentage the best!

we only use lucap and texting. We use it on a daily basis in large quantities.

A support team that responds quickly Review collected by and hosted on G2.com.

I have experience with three different providers, I've never had a problem with Plivo. Perhaps more help was needed at the implementation stage of the provider. Review collected by and hosted on G2.com.

Plivo works well for our business for our SMS needs and allows for easy access to more phone numbers as needed. We do lots of SMS volume and rarely have issues. Review collected by and hosted on G2.com.

The support team could be faster/more helpful. Not sure if it's a tech limitation, but being able to pull SMS logs with the message within the csv would be in certain contexts. Review collected by and hosted on G2.com.

I’ve been really impressed with Plivo because it seems reliable and has a global reach. I’ve used your APIs to integrate voice and SMS features into my app, and they’re quite easy to work with. The call quality is better than your competitors I must say. Also, I’ve never had any issues with scalability. One time, I needed to talk to your customer support and the experience was surprisingly better than what I had imagined at the time. Review collected by and hosted on G2.com.

While I’ve generally been satisfied with Plivo, I’ve encountered a few hiccups. I’ve found the customization options for call routing to be somewhat limited, and it took me a while to get used to the API. Additionally, there was one instance where I experienced a brief service outage, which caused some disruptions to my application. Review collected by and hosted on G2.com.