# Plivo Reviews **Vendor:** Plivo **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.5/5.0 **Total Reviews:** 746 ## About Plivo Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. ## Plivo Pros & Cons **What users like:** - Users praise the **ease of use** with Plivo, highlighting straightforward setup and integration of APIs. (30 reviews) - Users commend Plivo for their **responsive customer support** , which enhances the overall experience across their services. (19 reviews) - Users value the **affordable pricing and excellent customer support** of Plivo, enhancing their overall experience and integration. (17 reviews) - Users appreciate the **affordable pricing** of Plivo, offering great value for excellent service and features. (17 reviews) - Users appreciate the **API quality** of Plivo, noting excellent documentation and reliable performance for integration. (16 reviews) - Users value the **comprehensive SDKs and APIs** from Plivo, enhancing integration and communication capabilities seamlessly. (16 reviews) - Users appreciate the **easy integrations** of Plivo, finding it seamless and user-friendly for their applications. (15 reviews) - Easy Setup (13 reviews) - Reliability (13 reviews) - Affordable (11 reviews) **What users dislike:** - Users express frustration with **poor customer support** , highlighting communication issues and difficulty in resolving problems effectively. (12 reviews) - Users find Plivo's pricing to be **expensive** , especially in certain regions compared to competitors. (6 reviews) - Users find Plivo's offerings somewhat lacking due to **limited features** compared to competitors, affecting overall usability. (6 reviews) - Users face **messaging issues** with Plivo, including slow support and limitations in accessing SMS logs effectively. (6 reviews) - Users find the **user interface not intuitive** , complicating navigation and overall usability for non-coding individuals. (6 reviews) - Users report **call issues** with Plivo, facing inconsistent service and disruptions that affect communication reliability. (5 reviews) - Limited Functionality (5 reviews) - Not User-Friendly (5 reviews) - Poor Interface Design (5 reviews) - Difficult Setup (4 reviews) ## Plivo Reviews ### 1. Poor Service and Support Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Krunal D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Plivo?** Nothing at all, it's completely trash **What do you dislike about Plivo?** {"I am completely dissatisfied with Plivo, considering it trash and a scam. There is nothing useful about the company.","I have significant issues with customer service, mentioning that not even customer support sales work as expected.","The onboarding experience is challenging and nothing in the documentation or technical support seems to work at all.","The initial setup is particularly difficult, making Plivo challenging to use, and I advise people to ignore the company altogether."} **What problems is Plivo solving and how is that benefiting you?** I use Plivo for phone number verification in mobile applications. ### 2. Super simple and satisfying **Rating:** 4.5/5.0 stars **Reviewed by:** Majd K. | Fach Informatiker für System Integration, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Plivo?** What I like most about Plivo is the simplicity. You set it up quickly, it runs stably, and you don't have to constantly deal with it – that's exactly how I like it. **What do you dislike about Plivo?** If I had to name something, then perhaps that some settings are a bit hidden. Otherwise, I am really satisfied with Plivo. **What problems is Plivo solving and how is that benefiting you?** Plivo solves the problem of fast and reliable phone and SMS integration for us. We benefit from it because it allows us to automate processes and our communication runs much more smoothly overall. ### 3. Smooth Integration with Reliable Voice and SMS APIs Support **Rating:** 5.0/5.0 stars **Reviewed by:** Pradyumn G. | Project Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Plivo?** Plivo application makes the communication easy for its users with reliable voice and SMS support. It is easy to use and integrates well. It is affordable too and it also ensures the clear call quality. **What do you dislike about Plivo?** The dashboard of Plivo application can be a bit slow at times which leads to delays in support responses. **What problems is Plivo solving and how is that benefiting you?** Plivo application helps me to improve the business communications by offering voice and SMS APIs support. It improves the customer interaction. It also automates the messages to ensures the reliable connectivity through teams. ### 4. Effortless Setup, Streamlined Calling Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Yajnesh A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Plivo?** I find Plivo's setup process straightforward with comprehensive guides that make it easy to get started. I appreciate how it automates the calling process, significantly reducing manual labor and improving efficiency, especially during webinars. The integration with the 11 Labs Wise API is crucial for me, solving a lot of voice API challenges. I would definitely consider using it again. **What do you dislike about Plivo?** I would want to make it easier for people with noncoding experience, and the user interface can be a little better. **What problems is Plivo solving and how is that benefiting you?** I use the product to automate calling tasks, reducing manual cold calling and saving time for my team during webinars. ### 5. Avoid this company if possible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Plivo?** Not a whole lot. Works partially. Pricing is decent compared to alternatives. **What do you dislike about Plivo?** Avoid this company at all costs. They will deactivate your account without any advance warning, and refuse to provide the reason. This is not counting general issues with the platform, service and support. **What problems is Plivo solving and how is that benefiting you?** We were using it for calls. **Official Response from Renu Yadav:** > We apologize for the negative experience you had with our service. We take your feedback seriously and will work to improve our review process and overall platform issues. ### 6. Reliable and efficient communication solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo N. | Analista Desarrollador, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Plivo?** What I appreciate most about Plivo is its combination of technical reliability and excellent support. The API is intuitive and well-documented, which made our integration easier. When questions arose, their support team responded quickly with practical solutions, not generic answers. **What do you dislike about Plivo?** The administration panel could be more intuitive in some sections. Sometimes finding certain advanced settings requires some exploration. I would also like to see more customization options in the analytical reports, although the current functions cover our basic needs. **What problems is Plivo solving and how is that benefiting you?** Plivo helped us centralize our communications with international clients, eliminating the need for multiple regional providers. Thanks to its robust API, we were able to automate our SMS communication for notifications and verifications, reducing operational costs by approximately 30%. The quality of the calls has improved customer satisfaction, and real-time metrics allow us to quickly identify and resolve any issues. This translates into greater efficiency, better customer experience, and cost reduction. ### 7. Great SMS service less expensive that competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Conrad F. | Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** Plivo offers essentially the same service at half the price as their competitors (at the time of my switch). Good logs and transparency for SMS and customer support has been reachable for me when diagnosing reasons for some SMS messages not going through. Good SDK for implementation (I use Python but am just using the REST API for my implementation, it's been great). I don't recall any downtime for the features I use in the six years that I have been a customer of Plivo which is pretty fantastic. **What do you dislike about Plivo?** At first I didn't think the success rates were as good as my setup on a competitor, HOWEVER after some tweaks on my account with support (they even helped me choose a good area code to send my texts), and helping my SMS messages stay compliant, success rates have become close to 100%. **Recommendations to others considering Plivo:** Very good SMS provider, great SDK, easy to implement and manage. The admin panel has received several updates while I have been a customer and is getting easier to use. It's clear they keep maintaining and working on things. I don't think I have experienced any downtime in the three years that I have been a customer. **What problems is Plivo solving and how is that benefiting you?** I run a SaaS website where users can setup text message reminders to themselves and other people they know. ### 8. A Great Partnership! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeanette A. | Senior Director, Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Plivo?** I tend to be a customer who only needs to meet when there is an issue. Plivo is graciously respectful of this preference. But, more to the point, Plivo is very responsive when I do need help. I've work with our current account representative for a few years now and he is well-education on our use case, our compliance practices, and our commitment to maintaining the viability of text messaging as a communication channel for our member-base outreach. **What do you dislike about Plivo?** The UI could use some work. I find it un-intuitive. Also, search filtering on site. If I search for a set of calls and click into an individual result, I don't want to have to re-run the search when I return to the results. **What problems is Plivo solving and how is that benefiting you?** The company I work for relies on SMS as a key communication channel with our members and Plivo helps us keep that channel alive and healthy. ### 9. World class support and highly stable integration **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj N. | Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Plivo?** Our integration received excellent and timely support from the Plivo team, which enabled us to scale it threefold, with nearly zero failures. Although some custom use cases weren’t initially supported by the current product, we greatly appreciate how quickly the Plivo team understood our requirements and built the features we needed. **What do you dislike about Plivo?** We didn't encounter any negatives. They offer highly competitive pricing, and their team is eager to understand customer use cases and find ways to provide tailored solutions. **What problems is Plivo solving and how is that benefiting you?** Plivo is helping us connect customers, riders, and support agents for our food delivery use case. In fast-paced delivery scenarios, timely and high-quality connections between all parties are crucial, and Plivo has been a game changer in this regard. In addition to this, the high stability of the Plivo integration has encouraged us to explore SMS use cases and other opportunities to migrate more services to Plivo. ### 10. We've been a client for almost a decade with little to no complaints **Rating:** 4.5/5.0 stars **Reviewed by:** Karim F. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Plivo?** Plivo has been a highly reliable platform for our SMS and voice needs. Implementation was easy and smooth, and we seamlessly integrated its features into our services. Over the years, we've had little to no issues and remain very happy with our choice. **What do you dislike about Plivo?** Plivo previously offered a direct line to customer service, which was removed a few years ago. Nowadays, the only way to reach support is through tickets, which can be frustrating when urgent issues arise. **What problems is Plivo solving and how is that benefiting you?** We rely on Plivo to call and text end users who use our service daily. Without it, a vast network of livery companies—including over 1,000 taxis and limousines—would face major disruptions, creating significant challenges for the companies that serve Canada’s most important airport. ### 11. Great Customer Service and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Plivo?** The customer service is by far the best quality of plivo/what makes them stand out. Specifically our 10DLC verification process was a MILLION times better than working with Twilio and we are forever grateful to Plivo for that. Other than that, the platform has been easy for our developers to use and straight forward. All of our use cases have been easily covered at a reasonable price. **What do you dislike about Plivo?** We have used them for a while. When we first started using them it was out of necessity since we were seeing horrible delivery rates with Twilio out of nowhere and horrible customer service from Twilio (7 week response time on emails). Plivo had far better customer service/much smoother onboarding experience but some of the features felt a bit clunky in the portal/too basic. However, over the years they have built out the feature set quite a bit. **What problems is Plivo solving and how is that benefiting you?** Plivo allows us to send sms messages across the globe with very little development uplift. Implementation was really easy for our developers and the Plivo support team was extremely helpful around our 10DLC verification process. ### 12. Great product for large scale marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Don M. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Plivo?** Plivo has the best pricing for local phone numbers and automation. Their platform is robust and easy to use. It is easy to set up workflows to create multiple campaigns and track data granularly. The process of setting up new numbers and marketing campaigns is very easy. Our agency has been an active user for the past four years and they are one of the main keys that have allowed us to grow and measure KPI's in a tactical way. **What do you dislike about Plivo?** Tools to help identify and block robo callers and spam calls. **What problems is Plivo solving and how is that benefiting you?** They allow us to create local phone numbers at scale to market service and track data at a granular level. ### 13. Great solution for your needs **Rating:** 5.0/5.0 stars **Reviewed by:** Olena S. | Software Engineer PHP, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Plivo?** The setup is easy, and it works with many programming languages, so different tech teams can use it. The instructions are clear, ensuring smooth implementation and integration. **What do you dislike about Plivo?** The user dashboard works but could be easier to use. Also, prices in some regions might be higher than competitors. **What problems is Plivo solving and how is that benefiting you?** We use Plivo for sending SMS for OTP verification for our users. And also use the lookup feature that allows us to validate phone numbers before sending messages, reducing failed deliveries and optimizing costs. It is quite helpful. ### 14. Competitive Pricing - Low Reliability. Using Plivo's SMS Services. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2025 **What do you like best about Plivo?** Competitive Pricing – Generally lower costs compared to major competitors. Global Coverage – Supports messaging and voice services in multiple countries. Scalability – API-driven platform that supports high-volume messaging with minimal infrastructure requirements. **What do you dislike about Plivo?** Unreliable Service – Inconsistent performance, with delivery issues and unexpected disruptions in certain regions. Unprofessional – Support has poor communication skills and low understanding of technicalities. Unable to proactively address critical issues. Toll Fraud Mitigations – Limited expertise in identifying and mitigating toll fraud or bot-driven SMS abuse, putting businesses at risk. Lacks Advanced Technological Solutions – Does not keep up with market trends and lacks innovative tools for monitoring, security, or message optimization. Billing & Pricing Transparency Issues – Sudden price changes or errors, like failing to notify about rate increases, can lead to unexpected costs. UI/Portal Limitations – The platform lacks advanced analytics and an intuitive interface, making monitoring and troubleshooting more difficult. Regulatory Compliance Variability – Does not always provide strong support for country-specific messaging regulations, leading to compliance risks. **What problems is Plivo solving and how is that benefiting you?** We're using Plivo as an SMS Provider in order to send OTPs to our customers. ### 15. My experience with Plivo communication platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Plivo?** It's cost effective compare to other communication platform and easily integration support with CRM's **What do you dislike about Plivo?** Couldn't able to reach certain countries mobile numbers. **What problems is Plivo solving and how is that benefiting you?** As being a digital consultant, I was provided Plivo as a Tele communication tool to reach out my prospects across Europe. It was cost effective solution and easily integratable to auto record activities in CRM ### 16. Excellent support - Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Plivo?** Ease of Implementation: Minimal learning curve. Ease of Use: Simple but comprehensive graphical interface. Customer Support: Excellent Frequency of use: Once a setup is done, There is nothing to monitor. I add new numbers but not often. Number of Features: Very easy to copy an existing account and make minimal changes to activate a new one. Ease of Integration: It took some programming to integrate Plivo into my accounting. Cost: Good prices. **What do you dislike about Plivo?** No downsides. Nothing to dislike. Can't speak immediately with a person but they will call or email you. **What problems is Plivo solving and how is that benefiting you?** Simplifies my business by having only one phone number service. ### 17. experience of using plivo for business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Plivo?** Like the understandable api, like the customer service that responds instantly to my inquiries. But the most I like the prices and the login conversion percentage the best! we only use lucap and texting. We use it on a daily basis in large quantities. A support team that responds quickly **What do you dislike about Plivo?** I have experience with three different providers, I've never had a problem with Plivo. Perhaps more help was needed at the implementation stage of the provider. **What problems is Plivo solving and how is that benefiting you?** With plivo, we increased the conversion rate from sms to login. And we started to find more virtual numbers used by scammers ### 18. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Plivo?** Plivo works well for our business for our SMS needs and allows for easy access to more phone numbers as needed. We do lots of SMS volume and rarely have issues. **What do you dislike about Plivo?** The support team could be faster/more helpful. Not sure if it's a tech limitation, but being able to pull SMS logs with the message within the csv would be in certain contexts. **What problems is Plivo solving and how is that benefiting you?** Communicate directly with prospective and current clients via SMS, helps with client engagement and drives seamless communication for us. ### 19. Average experience so far. **Rating:** 3.5/5.0 stars **Reviewed by:** Sonia S. | Senior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Plivo?** I’ve been really impressed with Plivo because it seems reliable and has a global reach. I’ve used your APIs to integrate voice and SMS features into my app, and they’re quite easy to work with. The call quality is better than your competitors I must say. Also, I’ve never had any issues with scalability. One time, I needed to talk to your customer support and the experience was surprisingly better than what I had imagined at the time. **What do you dislike about Plivo?** While I’ve generally been satisfied with Plivo, I’ve encountered a few hiccups. I’ve found the customization options for call routing to be somewhat limited, and it took me a while to get used to the API. Additionally, there was one instance where I experienced a brief service outage, which caused some disruptions to my application. **What problems is Plivo solving and how is that benefiting you?** Plivo is addressing the complexities of voice and SMS communication, particularly for businesses that need reliable, scalable, and global solutions. By providing a user-friendly API and a robust infrastructure, the platform is helping me to streamline my communication processes and improve customer interactions. For example, I've been able to implement a voice-based customer support system that provides 24/7 assistance, leading to increased customer satisfaction and reduced operational costs. ### 20. Best-in class solution for mobile communication at scale **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Plivo?** Richness of features, solution maturity. **What do you dislike about Plivo?** Perhaps Plivo could do more to stay ahead of curve and build features around phone number intelligence/security and protection mechanisms against modern attacks, such as AIT (artificial inflation of traffic). **What problems is Plivo solving and how is that benefiting you?** We are using Plivo for customers mobile communication, mainly MFA, security, account verifications but also mobile-only accounts. ### 21. High quality yet affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Plivo?** Plivo simply works and the quality and customer support is great. The cost is very affordable compared to few others. **What do you dislike about Plivo?** Nothing much to complain as most things are self-serve. **What problems is Plivo solving and how is that benefiting you?** We send notifications via Phone and SMS and Plivo is helping us with that. ### 22. Easy Setup and Hassel free implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Plivo?** Cost-effective, easy to implement and integrate, easy to maintain, one solution for multiple needs, and amazing customer support when you are stuck with something while debugging **What do you dislike about Plivo?** Pricing for a few counties is slightly higher **What problems is Plivo solving and how is that benefiting you?** Sending OTP based verification ### 23. Lightweight messaging service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Plivo?** It's simple and priced well. Good customer service. Additional services on to of the platform. Simple fast and easy integration and implementation. **What do you dislike about Plivo?** Web portal lacks functionality. Lack of high volumes support in the API. **What problems is Plivo solving and how is that benefiting you?** Enabling customer interaction. OTP verifications. Additional marketing channels. ### 24. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Plivo?** Great documentation, support, and interface. **What do you dislike about Plivo?** I really don't have anything negative to add about my experience with Plivo over the 7 years I've worked with them. **What problems is Plivo solving and how is that benefiting you?** Added service we can offer for payment and appointment reminders along with added ability to document sms communication for court records through our application. ### 25. Their ease of Integration and robust support make it straightforward to build and manage communicati **Rating:** 5.0/5.0 stars **Reviewed by:** Shantam K. | Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Plivo?** Plivo excels with robust suite of APIs for voice , video and SMS making integration and communication features straightforward supported by APIs and Awesome Documentation.and also have users from its scalability. Plivo global reach ensures reliable performance that is really Awesome things I appreciate a lot. Please use this platform you really enjoy a lot. **What do you dislike about Plivo?** Although generally good however some users find the documentations could be more detailed in certain areas. **What problems is Plivo solving and how is that benefiting you?** Delivers detailed analytics to monitor and optimize communication strategies improving overall engagement and efficiency ### 26. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | Senior Product and Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Plivo?** Provides businesses with APIs to integrate voice calls, SMS and multiple communication services into their applications **What do you dislike about Plivo?** Nothing to be disliked. Its really fulfills your needs and helps to achieve your targets **What problems is Plivo solving and how is that benefiting you?** Plivo is helping us with a proper integration of communication and provides us with APIs to integrate voice calls, SMS etc. Directly helps us to simplify our work and provides time effeciency. ### 27. Mostly Ups, and a few downs in my Plivo experience **Rating:** 4.0/5.0 stars **Reviewed by:** Jason O. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Plivo?** For the most part, my relationship with Plivo has been good. They have always been courteous, and do follow up to try and make sure everything is good. **What do you dislike about Plivo?** Efficiency. There are times when there's a support issue, and the time it takes is far too long. I rent a lot of phone numbers, and by way of my clients, a lot of SMS are sent. My clients are real people, and simply sending texts to people they already know and have a personal relationship with. Sometimes, some of these numbers will get flagged as spam due to the carriers filters. At times, my clients will ask for a ticket to be submitted to get the issue resolved, as there is exactly 0% of the messages being sent that are spam. There have been times that it has taken over a week to get resolved. This time is critical for my business since my clients are not able to communicate with the family or friends during the period of waiting. My clients do not know what is going on, they simply start getting frustrated with us thinking we are the issue, and we are taking too long. So that becomes a situation where we usually have to comp some extra service time fo rour clients, which of course in the bigger picture costs my company money, and occasinally the loss of clients. **What problems is Plivo solving and how is that benefiting you?** They solve the barrier that my clients face with the ability to communicate freely with their family and loved ones. ### 28. My Personal Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Plivo?** It is easy to use, I mean to setup and integrate the API's. The best thing is that it is not costly and has a lot of features. **What do you dislike about Plivo?** One of my friend faced a challange and when he raised a concern he didn't get his issue resolved which made a negative impression. **What problems is Plivo solving and how is that benefiting you?** It solved sms problem that we were facing in the website. ### 29. Plivo: Empowering Global Customer Engagement with Seamless Communication Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Jaikrishnan N. | Associate Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Plivo?** I like how Plivo's cloud communications platform simplifies and personalizes customer communications for businesses across the globe. The reliability and simplicity of their CPaaS technology, along with their consultative approach to engagement, make them stand out. Additionally, their carrier network connectivity and competitive advantage are impressive, and their range of products, from SMS and MMS APIs to voice calling integration and contact center solutions, cater to diverse communication needs. **What do you dislike about Plivo?** There is room for improvement in the API call logs to make them more informative. We also experienced occasional speed issues. It's challenging to determine whether these speed issues are solely dependent on Plivo, as the delivery of text/calls also relies on the carriers used by our customers. **What problems is Plivo solving and how is that benefiting you?** Plivo is solving the challenge of simplifying and personalizing customer communications for businesses across the globe. By providing a reliable cloud communications platform and a range of communication solutions, Plivo is benefiting us by enabling seamless and efficient engagement with our customers. Their CPaaS technology, consultative approach, and carrier network connectivity are addressing our communication needs and empowering us to deliver better customer service. Additionally, their solutions like SMS and MMS APIs, voice calling integration, and contact center offerings are helping us to enhance our customer engagement strategies. ### 30. My experience with Plivo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Plivo?** I have established my enterprise by leveraging the capabilities of the Plivo platform. The user-friendly nature of their API and its cost-effectiveness allows me the flexibility to incorporate a modest markup, thereby enabling me to operate a sustainable and profitable business.Plivo offers exceptional call quality, reliable SMS delivery rates, and robust voice and messaging services. Their documentation is thorough and comprehensive, providing valuable guidance and information for users. **What do you dislike about Plivo?** The following aspects require enhancement: 1. The reports accessible through the user website console are notably limited. 2. The statistics provided on the user website console are also restricted in scope. These areas could benefit from improvements to offer users more comprehensive and insightful data. **What problems is Plivo solving and how is that benefiting you?** Plivo enables my business to operate seamlessly without the need for installing any additional equipment. ### 31. Excellent service with unique features and responsive support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Plivo?** Sending SMS messages it highly commoditized with many vendors to select from. Differentiating features, high-quality dashboards, and great customer servcie makes a big difference. Plivo and the Plivo team offers all of these. They are a true partner in every sense of the word. **What do you dislike about Plivo?** We've experience some delivery issues from time to time in a few countries. In each case, the issues have been resolved with root cause analysis provided afterwards. **What problems is Plivo solving and how is that benefiting you?** We use Plivo to send SMS messages worldwide. We've especially focused with the Plivo team on countries where SMS pumping fraud is high. They offer unique features such as hourly limits that help us deter the fraudsters from scaling operations. ### 32. Navigating the World of SMS and Voice with Plivo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Plivo?** 1.API Flexibility and Ease of Use 2.Global Reach and Scalability 3.Reliable Service and Uptime 4.Customer Support 5.Comprehensive Documentation **What do you dislike about Plivo?** 1.Complexity for Non-Developers 2.Limited Advanced Features in Some Areas **What problems is Plivo solving and how is that benefiting you?** 1.Plivo allows for the easy integration of voice and SMS capabilities into our applications. This is beneficial for enhancing customer engagement and support features in our products. 2.By using Plivo, we are able to reduce the costs associated with communication features, as it eliminates the need for extensive infrastructure investment and maintenance. 3.Time-to-Market Reduction: Plivo's API-driven approach can speed up the development process, enabling us to implement communication features more quickly and efficiently. This can be a significant advantage in a competitive market. ### 33. OTP flow **Rating:** 4.0/5.0 stars **Reviewed by:** Sankalp P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Plivo?** OTP flow is working as expected , but can improve **What do you dislike about Plivo?** fallback mechanims not proper in OTP flow **What problems is Plivo solving and how is that benefiting you?** OTP login fflow mostly ### 34. Simple and Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Plivo?** The fact that once things are configured for a particular country, I don't need to look back at things. **What do you dislike about Plivo?** The fact that changing country-wise policies regarding message delivery has impacted productivity. One-on-one support could have helped us get the changes configured. The support panel to raise tickets has a lot of issues **What problems is Plivo solving and how is that benefiting you?** Single platform where i can manage communication in all the countries. I used to have multiple vendors based on different countries but moving to Plivo have helped manage everyhting under single platform. Saves Time ### 35. Good support - calling in MEA region is bit of an issue , high drop calls **Rating:** 4.0/5.0 stars **Reviewed by:** Nawaneet K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Plivo?** The support is great with a lot of customization according to the needs **What do you dislike about Plivo?** Plivo knows about couple of issues like SMS pumping and what not - they should have way to address these rather than expecting their clients to put some checks. **What problems is Plivo solving and how is that benefiting you?** Calling our NRI clients sitting abroad - helps us reach to with our CRM for seamless experience to our end users ### 36. Increase your revenue by using Plivo unified communications tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rishabh C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Plivo?** Best plug and play Voice API and SMS API. Faster go to market and can be operational on a single day with IVRs and call routing facilities. It also offers text to speech conversation and highly competitive rates. **What do you dislike about Plivo?** Supervisor access and team lead role-based access segregation is required, which needs customization. **What problems is Plivo solving and how is that benefiting you?** Enable the dialer solution for our sales team in the Middle East. Integrate with the CRM tools for the automation of lead generation and push. ### 37. Best Communications API provider I have used **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Plivo?** The implementation has been the simplest we've encountered thus far, and the service has shown minimal downtime in my experience up to this point. All the functionalities they've promoted operate as promised. **What do you dislike about Plivo?** Plivo has proven to be a crucial partner in our customer support and outreach initiatives. Utilizing their infrastructure to develop our solutions has significantly streamlined our processes. Our development team appreciated the simplicity of building on their API. **What problems is Plivo solving and how is that benefiting you?** Plivo is an indispensable partner for our customer support and outreach efforts. By constructing our solutions on their infrastructure, we've achieved a more efficient workflow. Our development team greatly appreciated the user-friendly experience of building on their API. ### 38. Unprofessional **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Plivo?** Competitive prices, easy to integrate with. **What do you dislike about Plivo?** Awfully incompetent and slow customer service. **What problems is Plivo solving and how is that benefiting you?** Plivo is providing me with phone numbers for our b2b communications platform ### 39. Very happy with Plivo services **Rating:** 5.0/5.0 stars **Reviewed by:** Scott N. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Plivo?** Customer support and API capabilities allow for a lot of customisation. **What do you dislike about Plivo?** Nothing particular, there was some issues early on when we were sending major volumes at first but we managed to resolve the issue for IS sends and everything worked after. **What problems is Plivo solving and how is that benefiting you?** Affordable SMS globally at scale ### 40. So far, so good! **Rating:** 5.0/5.0 stars **Reviewed by:** Becca P. | SaaS Customer Success Enablement , Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Plivo?** Plivo is a pretty easy platform to understand, especially with a background of working at a SaaS company. Plivo is our chosen SMS provider for our advocate/supporter activation texts - I haven't had any need to reach out to support, though, so I can't comment on their customer service level. **What do you dislike about Plivo?** Similarly to most SaaS softwares, there are SO many ways to do the same thing. This isn't necessarily a 'dislike' but it was the one thing that confused me when learning the platform. **What problems is Plivo solving and how is that benefiting you?** Plivo solves a huge need for the customers that rely on our software, allowing them to seamlessly integrate their SMS campaigns with all of their other campaigns. Although most of our users don't know that it's Plivo solving the issue, so it's a win-win for both softwares. ### 41. Useful Communication platform to speak and engage with your merchants **Rating:** 4.5/5.0 stars **Reviewed by:** Siddharth G. | Senior Associate , Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Plivo?** Super helpful in sending alerts also It is easy to understand and most important thing. **What do you dislike about Plivo?** Can't think of much dislikes, you folks are doing a phenomenal job with this product. **What problems is Plivo solving and how is that benefiting you?** Communication with the merchants ### 42. My issue has not been resolved. It's been over 3 months. This has been extremely frustrating. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Plivo?** Not much. We use Plivo only for text messaging and cannot get the text messages to work. **What do you dislike about Plivo?** Hard to use, hard to get working, not getting a lot of assistance from the help services. **What problems is Plivo solving and how is that benefiting you?** Plivo has not solved those issues and it is not beneficial. ### 43. Plivo Review **Rating:** 3.5/5.0 stars **Reviewed by:** Ahmad I. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Plivo?** I'm a Plivo customer for years and I'm satisfied with the service **What do you dislike about Plivo?** Not covering many destinations for DIDs, Automation of config needs some improvments, For ex. not forwarding SMS to email directly **What problems is Plivo solving and how is that benefiting you?** Portal is easy to use ### 44. Plivo WAS a fantastic resource! Support ended that. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Plivo?** Plivo HAD incredible support that was extremely helpful. No more. We've had 'unauthorized access' issues three times on two different accounts and had expensive credit card charges from auto-loading on our account that they refuse to refund. They claim to have alarms for out-of-the-ordinary increases in messaging; they don't. 4000% increase in messages in one day - I think that is the definition of "out of the ordinary". They claim that the security of their system is high; it's not. In all circumstances, it took weeks and, in one case, MONTHS to try to get to the bottom of the issue. Ultimately, they had no answer and kept denting any issue. They blame the customer. They claim we did something wrong and send us a list of 'security measures' we should have taken. All of which we already followed. Change keys and auth regularly, use 2FA, turn off unnecessary services, etc., etc., etc. They never did explain how the breach happened; instead, they say they tracked down an IP address and then gave us the IP we use to access our account?! Thousands of messages were sent from our account using numbers we didn't even have - but they still refused to refund! Strongly suggest that if you use them, turn OFF the autoload feature for payment. If you don't, you can expect a breach to happen at some point and they will not refund the charges. **What do you dislike about Plivo?** Things changed with them. They used to be responsive and helpful; they are no longer. Support is overseas now, and they simply 'client blame' all issues. They can't tell where a breach comes from when it happens - and it will. Wish we had changed providers after the first breach; it would have saved us a lot of time and headaches. **What problems is Plivo solving and how is that benefiting you?** None any longer. ### 45. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Plivo?** Their voice and chat apis can be easily and seamlessly integrated. Easy to implement. Good customer support. Have been using it for past 4 months. They provide a good list of options to choose from. **What do you dislike about Plivo?** Customer Support plans can be cheaper and more prompt. **What problems is Plivo solving and how is that benefiting you?** Their Voice and chat apis helped us in eliminating in house development for these features. ### 46. Flexible BYOC Options and Diverse Local Number Support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Plivo?** Plivo's strongest feature is its robust and easy-to-use API for Voice and SMS communication. The API allows developers to easily integrate and build a variety of communication features into their applications. **What do you dislike about Plivo?** While Plivo provides a robust API for voice and SMS communications, it may not offer as many advanced features or integrations as some of its competitors, which could limit its appeal for certain use cases. **What problems is Plivo solving and how is that benefiting you?** Plivo is solving the problem of limited access to local phone numbers from countries that are not served by other competitors, thus providing a broader range of options for businesses and organizations to reach customers in diverse regions. Additionally, Plivo offers a very good Bring Your Own Carrier (BYOC) setting, which enables customers to use their preferred telecommunication carriers while leveraging Plivo's API and features. ### 47. Extremely Poor Support **Rating:** 0.5/5.0 stars **Reviewed by:** Bill N. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Plivo?** Mostly a reliable service. No complaints there. In our experience, Twilio offers the same quality of service but with more options. This review is more of a plea to Plivo to care more for their customers than asking for G2 reviews. **What do you dislike about Plivo?** Unfortunately, their support is the worst we've seen. We gave their team weeks to help solve our issue. However, they let us down. But worst, they let our client down. Also, after trying to explain what happened, their company never reached back with an explanation or apology. That's why we thought others should know. Here is the irony. Plivo constantly asks for G2 reviews. If they hadn't, we would have let it go. It also makes me question the validity of rating systems like G2. Is it helpful, or is it a disguised marketing ploy? That's up to you to decide. **What problems is Plivo solving and how is that benefiting you?** We use Plivo for telephone integration with our app. ### 48. Good SMS provider **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Plivo?** Great web interface to monitor all services **What do you dislike about Plivo?** Toll fee verification process is not very easy **What problems is Plivo solving and how is that benefiting you?** We are using Plivo to send SMS messages to invite users to market research surveys ### 49. [Updated] Customer Support Finally Resolved my Issue **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Plivo?** Good pricing, robust API, and intuitive User Interface. **What do you dislike about Plivo?** Update: Support did finally resolve my issue. Many thanks to the support rep that got this fixed! I've been a Plivo customer since 2014 with two other companies. I tried to sign up for a new account and my mobile number was already associated with one of my old accounts at a previous company. No problem, I just need them to delete my number from my old account so I can sign up for a new account. It's been TWO WEEKS of asking support for help on this and it's always "what was your old account?" followed by "we're looking into it" followed by silence. Their support team no longer seems to have the capacity (or maybe they just don't care) to help customers new or old. I strongly suggest everyone avoid Plivo until they can figure out how to provide even basic support to their customers. **What problems is Plivo solving and how is that benefiting you?** None because they no longer allow you to create a new account nor maintain your account. **Official Response from Haverly Damon:** > Hi Dan, Thanks for your feedback. I understand from our support team that your issue has been resolved to your satisfaction. ### 50. A handy tool for life and business **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander R. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Plivo?** I like the simplicity. Plivo has a lot of docs, integration libraries and ways to use in business and life scenarios. And this makes it awesome tool for everyday tasks (like call forwarding) and for real business cases (like complex ivrs and so on) **What do you dislike about Plivo?** It not related to Plivo, but sometimes there are issues with sms A numbers, ability to change call A numbers, but it's all about call providers, and service cannot be responsible for that. Btw Plivo tries to resolve such issues as soon as possible. And (as a wish) I would like to see mobile friendly layout of their website someday ) **What problems is Plivo solving and how is that benefiting you?** As I said Plivo hepls me resolve life and business cases. The main non-business case is a call and sms forwarding. My family travels a lot, so I have a phone, which always travelling with me, I just update phlo app with my current local number. As a business use case I use it for IVR and different cases which require app initiated calls (like phone verification and so on) ## Plivo Discussions - [Do you think that soon Plivo could offer integration with WhatsApp?](https://www.g2.com/discussions/32048-do-you-think-that-soon-plivo-could-offer-integration-with-whatsapp) - 1 comment, 2 upvotes - [How has your experience with Plivo, or its competitors, been?](https://www.g2.com/discussions/how-has-your-experience-with-plivo-or-its-competitors-been) - 1 comment, 1 upvote - [When will Plivo integrate RCS?](https://www.g2.com/discussions/when-will-plivo-integrate-rcs) - 1 comment, 1 upvote - [Has anyone used Plivo to create Voice to Voice communication from browser to browser?](https://www.g2.com/discussions/37744-has-anyone-used-plivo-to-create-voice-to-voice-communication-from-browser-to-browser) - 1 comment, 1 upvote - [If there is a way, how do I locate a call recording by telephone number?](https://www.g2.com/discussions/34394-if-there-is-a-way-how-do-i-locate-a-call-recording-by-telephone-number) - 1 comment, 1 upvote - [View Plivo pricing details and edition comparison](https://www.g2.com/products/plivo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A32%3A45+-0500&secure%5Bsession_id%5D=81c4ab7e-0755-41c3-b430-1850d9d5bf5c&secure%5Btoken%5D=014a2b5098db2cfcf3cd0214754dd8c608481656d8ac303a63fe331529073d65&format=llm_user) ## Plivo Integrations - [Aavaz](https://www.g2.com/products/aavaz/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Cal.com](https://www.g2.com/products/cal-com/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Deepgram](https://www.g2.com/products/deepgram/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 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SMS-Based - Voice-Based Telephony **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text-to-Speech **Generative AI** - AI Text Generation **Platform Basics - Phone Verification** - Accuracy - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Self-Service Experience** - Knowledge Base - Searchable Articles - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Personalization - Inbound Identification - Regulatory Compliance **Support** - Documentation - Professional Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Campaigns** - Proximity Marketing - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Analytics - Lead Gathering - Sales Conversion **Implementation** - Easy Setup - Mobile SDK - Web SDK **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **SMS Platform** - Reporting - Automation - Short Codes - API Integration **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI - RCS Business Messaging** - AI **Communication Channels** - Email to Case - Chat/Live Support - Voice **Platform** - Optimization - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Task Execution - Problem Solving ## Top Plivo Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (448 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)