--- title: Plivo Reviews meta_title: 'Plivo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 747 reviews by the users' company size, role or industry to find out how Plivo works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 747 scale: '5' date_modified: '2026-07-17' parent_category: name: Development url: https://www.g2.com/categories/development --- # Plivo Reviews **Vendor:** Plivo **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.5/5.0 **Total Reviews:** 747 ## About Plivo Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. ## Plivo Pros & Cons **What users like:** - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. (30 reviews) - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. (19 reviews) - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. (17 reviews) - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. (17 reviews) - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. (16 reviews) - Users value the **comprehensive SDKs and APIs** from Plivo, enhancing integration and communication capabilities seamlessly. (16 reviews) - Users appreciate the **easy integrations** of Plivo, finding it seamless and user-friendly for their applications. (15 reviews) - Easy Setup (13 reviews) - Reliability (13 reviews) - Affordable (11 reviews) **What users dislike:** - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. (12 reviews) - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. (6 reviews) - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. (6 reviews) - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. (6 reviews) - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. (6 reviews) - Users report **call issues** with Plivo, facing inconsistent service and disruptions that affect communication reliability. (5 reviews) - Limited Functionality (5 reviews) - Not User-Friendly (5 reviews) - Poor Interface Design (5 reviews) - Difficult Setup (4 reviews) ## Plivo Reviews ### 1. Plivo, Texting Wizards! **Rating:** 4.5/5.0 stars **Reviewed by:** JR Z. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about Plivo?** Once I set this account up, I never have worry about it again. Auto renew and auto upgrade makes life effortless to continue sending SMS messages **What do you dislike about Plivo?** I can not think of a single thing I dislike. **Recommendations to others considering Plivo:** Easy to use and cheap to provide texting service to our software **What problems is Plivo solving and how is that benefiting you?** Quick and easy customer communication ### 2. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Plivo?** Pliveo makes it super easy to run my phone system. The drag and drop editor of PHLO makes it easy to program the phones. It's also way more affordable than a traditional phone system. Great service. **What do you dislike about Plivo?** It would be nice if they had a few more pre-made apps or scripts. I don't do much with code and sometimes I get a little lost. Other than that, the service is great. **What problems is Plivo solving and how is that benefiting you?** It makes it so I can have ownership of the phone numbers my people use. That way if they leave or change positions, the number can easily be moved or used for something else. ### 3. Solid, reliable, good support and good value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about Plivo?** Their support is responsive, their product just works and we can forget about it, which is perfect. **What do you dislike about Plivo?** If you are low on credit, and don't have auto recharge set up, then you need to log in to make the payment. However, login requires 2 factor authentication and we don't always have the phone registered to the account close by. We would love it if the low balance alert they send had a link to a payment page of some kind that just required login, not 2FA. **What problems is Plivo solving and how is that benefiting you?** It's the glue that makes our telephony product work with multiple vendors ### 4. No hassle, great prices, reliable SMS service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Plivo?** Great prices, reliable SMS service. Used for over 5 years with no troule. **What do you dislike about Plivo?** I have had no issues in the over 5 years I've been using Plivo's SMS services. **What problems is Plivo solving and how is that benefiting you?** I use Plivo's SMS service to send text messages to clients. Pay per use, very reasonale fees. ### 5. Review of Plivo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Plivo?** There is a straightforward, simple API for integration with our back-end. Our main purpose is sending SMS text messages for our system monitoring and alerts. The pricing beats out competitors. **What do you dislike about Plivo?** Sometimes I find a delay in receiving the text messages, especially when multiple are sent at once. But other than that, the service has been great for our use cases. **What problems is Plivo solving and how is that benefiting you?** We currently mainly use Plivo to send our internal team monitoring alerts on our platform's performance. It provides a sense of security that if something is down with the system then we will be alerted. ### 6. Simple, Reliable SMS Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Plivo?** We use Plivo to send game notifications for our hockey team - it works flawlessly every time and helps our players stay connected. **What do you dislike about Plivo?** We have had no issues with Plivo thusfar **What problems is Plivo solving and how is that benefiting you?** Our hockey team needed to have a way to contact some players that do not use email. ### 7. Plivo is great for small businesses and has attractive pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Plivo?** The pricing is great for small businesses that don't have a lot of call volume **What do you dislike about Plivo?** Nothing so far. Have been a customer for a year and a half and our business has saved a lot of money **What problems is Plivo solving and how is that benefiting you?** Plivo helped us replace our PRI with SIP trunking ### 8. Excellent telephony in the cloud - good customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Bolivar P. | Corporate Alliance Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2018 **What do you like best about Plivo?** Great documentation, SDK support for my favorite languages, high-quality voice, good customer service **What do you dislike about Plivo?** Having to use your own server (plivo could supply this as an option) **What problems is Plivo solving and how is that benefiting you?** Small team needing a tightly integrated cloud-based telephony to connect to the main office in another continent. Was able to integrate with our communication platform (slack). ### 9. Good service, never had any issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2022 **What do you like best about Plivo?** Very simple to use, easy to integrate. The Admin portal provides lots of tracking and logs. **What do you dislike about Plivo?** Nothing - it does the job well. We have not had any issues with this. **What problems is Plivo solving and how is that benefiting you?** We use it to contact our customers with special offers throughout the year. ### 10. Few issues but over all good experience! **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley J. | Manager of Client Service and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Plivo?** Support and sales have been great in response time and easy to work with. **What do you dislike about Plivo?** There is No set up available for time regulations of text messaging consumers **Recommendations to others considering Plivo:** Great programmers are needed, We have an advance team of Programmers to complete such products **What problems is Plivo solving and how is that benefiting you?** Sending text message, we have been able to start pushing through to all cell providers ### 11. Plivo has a fantastic, bullet proof service teamed up with excellent customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Technology Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Plivo?** Simple and intuitive interface, easy setup, rapid deployment, and perhaps the best customer service in the industry. We use Plivo for mission-critical delivery for user login codes. **What do you dislike about Plivo?** Plivo excels at the rapid setup and servicing of the accounts. Would like to see more expanded stats and analytics to improve more. **What problems is Plivo solving and how is that benefiting you?** We had major issues with the delivery of our OTP to users for login, and as a result, we were seeking a more reliable provider. Plivo walked us through the solutions that would most benefit us and did not try to push additional and unwanted solutions. ### 12. Knowtifyd loves Plivo **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Plivo?** I love Plivo's delivery rate. I can rest assured that when I use Plivo for my business, the messages will reach my customers. Also, I love their console. The UI/UX is well done. **What do you dislike about Plivo?** I don't particularly appreciate that Plivo doesn't have RCS capabilities. Yet. *crossing my fingers* **Recommendations to others considering Plivo:** You have options but rest assured, if you use Plivo for your business, you will love it. **What problems is Plivo solving and how is that benefiting you?** My business is all about notifications for companies that sell food online - hence the name Knowtifyd. I help businesses eliminate lines by giving them a platform to create online ordering pages. After an order is placed, the customer can track their order. Plivo comes into action when it's time to send the customer an SMS or phone call that their order is ready. ### 13. It just works! **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle L. | Head of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Plivo?** The API is easy to use and the service works well. The sending/receiving of text messages has been extremely reliable. **What do you dislike about Plivo?** Customer service is sometimes a little slow to resolve issues, but we've had no problems with Plivo. Their customer service otherwise has been good. **What problems is Plivo solving and how is that benefiting you?** We are using Plivo to send/receive text messages with our SaaS solution. ### 14. Versatile phone service. **Rating:** 5.0/5.0 stars **Reviewed by:** Derek B. | Java Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Plivo?** It works very well, it is a very practical tool with which we can interact through messages or calls, it has a reliable interface, it allows us to programmatically create a conference call and it offers excellent services and support. **What do you dislike about Plivo?** There is nothing to dislike, I have loved Plivo ever since I discovered that it could send text to speech in real time in more than 12 languages. **What problems is Plivo solving and how is that benefiting you?** Plivo allows us to send multilingual text to speech in more than 12 languages. ### 15. Reliable and appropriate cost **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Plivo?** We have never been affected by service downtime, billing is accurate, onboarding process is straightforward. **What do you dislike about Plivo?** Voice call quality can vary at times. Documentation and current state of PHLO application can use work. **What problems is Plivo solving and how is that benefiting you?** Managing on-call platform for office group. ### 16. Best Value SMS Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Dibyendu S. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Plivo?** Plivo prices are lower than all that we have found. The service is impeccable. A special shoutout to @Atul. Always ready to help. Gives a lot of confidence dealing with them. **What do you dislike about Plivo?** Wish they had SMS services in Africa too. Would have saved us a lot of trouble in dealing with other providers. **Recommendations to others considering Plivo:** Go for it if you want value for money with great service for your SMS **What problems is Plivo solving and how is that benefiting you?** We are able to offer economical SMS pricing with reliable delivery to clinics across the globe, thanks to Plivo. ### 17. Senior Software Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** Robert E. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Plivo?** Ease of use in the API, and frequent feature updates and implementations and good support response times. Nice SDK and great feature set! **What do you dislike about Plivo?** No real issues, I've had a good experience overall. **What problems is Plivo solving and how is that benefiting you?** Giving simple access to SMS on numbers across the globe for simple user communication ### 18. Good pricing, good API usage for SMS. Good corporate management allowing multiple management users. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Plivo?** The well documented API for SMS and the dashboard available to multiple users. **What do you dislike about Plivo?** Slightly confusing method of attaching "applications" to services. **What problems is Plivo solving and how is that benefiting you?** Programmatic access to SMS via an API that's available using .net core. ### 19. CEO **Rating:** 4.0/5.0 stars **Reviewed by:** Sergio Alejandro Álvarez L. | Aeronautical engineer, CEO/Co founder of TM Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2022 **What do you like best about Plivo?** Workshop how can be more efficient with this services, or how can I work better with this. **What do you dislike about Plivo?** I don't have any suggestions, thank you. **Recommendations to others considering Plivo:** Plivo is a very good tool to automate processes. **What problems is Plivo solving and how is that benefiting you?** We were able to automate some services, with alerts from some IoT devices we implemented a CallBot. ### 20. Versatile Voice & SMS Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Zach S. | Sole-Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Plivo?** Their powerful APIs make it easy to build a wide variety of applications, and their new PHLO editor allows you to create small apps without a server quickly. Most other providers I have tried still have to catch up to Plivo's API. **What do you dislike about Plivo?** The only 2FA option for account login is SMS. I'd rather use a more secure technology like OTP or WebAuthN, both of which aren't vulnerable to SIM-swap attacks. **What problems is Plivo solving and how is that benefiting you?** I use Zentrunk with my PBX for my business lines. When combined with PHLO, anyone who accidentally sends a text message receives an automatic reply directing them to our contact options. Plivo isn't just for businesses; it's also useful for a few of my side projects where I integrated SMS. ### 21. Very easy integration **Rating:** 4.5/5.0 stars **Reviewed by:** Andres E. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Plivo?** How fast it was to integrate and start sending different kinds of messages. **What do you dislike about Plivo?** The pricing in some countries, for example, Colombia, is highly above average **What problems is Plivo solving and how is that benefiting you?** Sending OTP to verify user accounts over the phone and sending direct messages and alerts that are most probably to be read by them ### 22. We love Plivo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** We had a few other tools that all didnt work well or needed 6000 people to manage plivo allows us to quickly manage our needs **What do you dislike about Plivo?** No issues so far but would like to maybe see some other intergrations email **Recommendations to others considering Plivo:** take the time to look and plan out your workflow and build as needed to understand your customer journey **What problems is Plivo solving and how is that benefiting you?** Really needed to move our SIP phones away from old expensive provider was costing us around 400 a month now we are less then 60$ ### 23. Easy to set up and get going **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** The API was clear and easy to use, and we got started within minutes. We've never had any downtime or issues with it. 1 year update - still no complaints! 2 year update -still going strong. **What do you dislike about Plivo?** Nothing. I haven't had any problems since implementing it, and the service has always been reliable. 1 year update - Still no downtime! 2 year update - I don't have a direct representative / person to call which is the only downside I've found. **What problems is Plivo solving and how is that benefiting you?** 2 Factor Auth. Major cost savings compared to competitors. 2 Year update: We also use this for some transactional messaging as well. Over 99% of messages go through which seems effective and as long as the phone number doesn't have issues, there aren't any problems. ### 24. Perfect product extremely recommended **Rating:** 5.0/5.0 stars **Reviewed by:** rubi K. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2020 **What do you like best about Plivo?** The product quality and it’s efficient, fast support and easy to use **What do you dislike about Plivo?** Basically nothing We haven’t experience any bad issues **Recommendations to others considering Plivo:** Use their support you will be surprised with the level of their professional support team **What problems is Plivo solving and how is that benefiting you?** sms on demand (on specific triggered events) Outgoing trunks And DID with phlo ### 25. Saved money over other competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Victor f. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Plivo?** I was able to save on my call center minutes other competitors also used the visual IVR builder. Unlike Twilio's, this one has many prebuilt functions, such as the "press one to accept." prompt; it gave us the ability to quickly create a prototype of the user interaction we were looking for without any coding requirement. **What do you dislike about Plivo?** Not much to complaint about, just wished there was some bridge libraries that could translate the XML format to other competitors' format; that way, I could use Plivo on many of the other already available applications that are tied to other competitors XML format. **What problems is Plivo solving and how is that benefiting you?** My call center needs multiple phone numbers to call locally to every state. With very competitive pricing and ease of use, we set up a prototype of the calling workflow we were experimenting with. ### 26. Great service for sending text messages via an API **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Plivo?** We really like how easy it is to use and quickly get started. **What do you dislike about Plivo?** We don't have any negative experiences to report. **What problems is Plivo solving and how is that benefiting you?** We are able to send SMS messages directly from our source code. ### 27. Good solution for our business and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Anne Y. | Admin Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Plivo?** Plivo VoIP is flexible to be integrated with other platform. Easy to use and the call quaility is good and stable. It is the one of the most cost-effective call solutions in the market. **What do you dislike about Plivo?** So far we did not see any downside and encounter any issue when using plivo services **What problems is Plivo solving and how is that benefiting you?** We are a limousine service company and call center is an essential way to communicate with our partners, customers and chauffeur. Plivo is a good VoIP solution for us. ### 28. webinar.net loves Plivo! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2021 **What do you like best about Plivo?** Plivo offers us excellent customer service with 24/7 emergency technical support. Plivo has an easy-to-use UI to help us support our clients worldwide. The pay-as-you-go model allows us to pass the savings onto our clients. Our clients love that! We utilize a vast array of their APIs, which will enable us to integrate easily into our platform. We build our platform with Pilvo and plan on moving forward with Pilvo. Out customers love it, and so do we! **What do you dislike about Plivo?** We have zero complaints about Plivo and the services they provide. **Recommendations to others considering Plivo:** Highly recommended Plivo to all. **What problems is Plivo solving and how is that benefiting you?** Plivo’s Voice API platform and global carrier services allows us to enable access to quality cloud communications at a low cost ### 29. Great programmable voice service **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Plivo?** Great way to combine PHLO canvas with custom coding. **What do you dislike about Plivo?** nothing really. It seems like a decent service **Recommendations to others considering Plivo:** check if if your local number is available **What problems is Plivo solving and how is that benefiting you?** automatic phone answering. Great availability of local phone numbers ### 30. They're absolutely great! Never a problem, everything works & cool features for geeks like me. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Plivo?** Everything works as advertised, and cool features to geek on. **What do you dislike about Plivo?** Nada! Everything works, no mess, no fuss. **What problems is Plivo solving and how is that benefiting you?** Connecting my VoIP server to the phone system & sending/receiving texts. ### 31. SMS made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Plivo?** I like the message logs where I can review the specific items that were sent out - crucial to end-user troubleshooting when you need it **What do you dislike about Plivo?** Currently, I have no service dislikes in what we are using - it has paid off for us greatly **What problems is Plivo solving and how is that benefiting you?** One issue we solved with Plivo is using SMS to supplement transactional email. End users like getting additional notifications on their mobile devices. ### 32. Great alternative to Twilio at an affordable rate. **Rating:** 5.0/5.0 stars **Reviewed by:** AJ S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2020 **What do you like best about Plivo?** For less technical users, the PHLO feature is pretty great. They also just recently updated their UI which improved a lot of things. **What do you dislike about Plivo?** They could be a little bit more competitive with their pricing as compared to some other players disrupting the industry. **Recommendations to others considering Plivo:** Make the switch. **What problems is Plivo solving and how is that benefiting you?** Call forwarding and lead generation call flows. ### 33. Amazing Value and Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** XP G. | Owner and Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Plivo?** I like how easy it is to send messages cheaply! It is also very easy to send them quickly to help push sales during a slow week without having to plan far in advance. **What do you dislike about Plivo?** I don't have any dislikes or complaints so far! It took us a while to get our account set up due to our franchisor submitting the wrong email address, but that was an issue on our end and not the fault of Plivo! **What problems is Plivo solving and how is that benefiting you?** I had trouble setting up my account initially, but since getting my account set up I have had no issues and have appreciated the ease of sending messages cheaply! ### 34. Plivo SMS review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Plivo?** Plivo has been a reliable and cost-effective way to integrate SMS with our business applications. **What do you dislike about Plivo?** So far, after about a year of continuous use, we have not had any problems. The SMS success rate is exceptionally high and we have not had any interruptions of service. **What problems is Plivo solving and how is that benefiting you?** We use it for 2-factor authentication for online customer surveys. We also use it to have survey links texted to customers to Launch surveys. ### 35. Excellent SMS provider for South East Asian countries **Rating:** 4.0/5.0 stars **Reviewed by:** Jacky C. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Plivo?** They have very responsive customer support and work closely with carriers in South East Asian countries. They also help us walk through all the pre-registration of Sender ID for different carriers in different countries. **What do you dislike about Plivo?** They have a cap limit of USD750/mo, which may not be enough for bulk messaging. You may consider making a long-term commitment to unlocking the limit and with further discounts. **What problems is Plivo solving and how is that benefiting you?** We have to verify our users are real users with phone numbers in their respective countries. Plivo can send OTP to our users on behalf of our brands, and the pricing is a lot better than Twilio does. The service is seamless and friendly. ### 36. APIs are easy to integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Plivo?** Easy to integrate our system using APIs and works well for our requirements **What do you dislike about Plivo?** Response to the queries is slow from the support/sales team **What problems is Plivo solving and how is that benefiting you?** Good SMS gateway system ### 37. Plivo Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Plivo?** Reliable platform and good support responses in a timely manner **What do you dislike about Plivo?** Hoping for a faster resolution to false filtered messages **Recommendations to others considering Plivo:** Very user and business friendly company. They certainly should be looked at as a very viable provider with reliable and professional service. **What problems is Plivo solving and how is that benefiting you?** All kinds of SMS Applications. Benefits are the reliable service, yet the company seems nimble and able to respond to request's in a very accommodating way ### 38. Great SMS platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Milan S. | CEO / Lead Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2022 **What do you like best about Plivo?** Plivo has an amazing and simple APIs to use and transparent pricing. **What do you dislike about Plivo?** Nothing. This is the best service we were able to find for SMS texting from our product. **What problems is Plivo solving and how is that benefiting you?** Sending SMS from our main product CaseTempo - matter management software with lead generation built right in for attorneys. Lot of client engagement these days happens over SMS rather than email and this feature is very important for our clients. ### 39. Cannot Recommend More!! **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Plivo?** I love the PHLO software that enables me to build a professional phone answering system without knowing anything about that side of things. **What do you dislike about Plivo?** I found that the phone numbers cannot receive texts from banks **Recommendations to others considering Plivo:** For me and my business, it ticks all the boxes. If you need a self managed solution, this is it. **What problems is Plivo solving and how is that benefiting you?** I use it for wtqhosting.com for my sales and support. ### 40. Reliable, low cost and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Martin S. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Plivo?** It was super easy to integrate with our platform and app. Great low price per SMS and has been 100% reliable. **What do you dislike about Plivo?** Honestly I can't think of anything bar to say! **Recommendations to others considering Plivo:** Don't waste your time looking at other providers. Plivo is brilliant and won't let you down. They were the lowest cost per SMS too at the time of my research. **What problems is Plivo solving and how is that benefiting you?** We use Pluvo SMS for 2FA in our mobile app ### 41. Scalable and Adaptive solution **Rating:** 5.0/5.0 stars **Reviewed by:** DILEEPKUMAR A. | 5, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2021 **What do you like best about Plivo?** while using this platform we felt it is feature-rich, and we love the SMS failure detection and notification feature, reasonable pricing available through Plivo, and the ease of use are amazing. **What do you dislike about Plivo?** Community support is the only thing am missing in this platform. but for a platform that offers a lot, this ain't a big deal. I hope in the long run this will be sorted out. **Recommendations to others considering Plivo:** Running a B2C business with Plivo is Amazing, Plivo is the most scalable, reliable, adaptive, and affordable platform for a customer-first business model. Plivo can meet all the requirements of a B2C business with its loaded features also in our perspective it can also stand up to mark for the B2B business model as well. **What problems is Plivo solving and how is that benefiting you?** We deal with location-based customer care business B2C clients who need fast communication with their customers. The customer delivers feedback and ratings in real-time specifically via SMS, Phone Call, and Web. speedy, clear, less latent communication and reliability of platform are critical. Integration with all carriers has never been an issue through Plivo. We solve our extra pain with Plivo and we think our betterment towards customer satisfaction is made easier by Plivo. ### 42. Plivo Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Plivo?** Great voice and SMS features. Also the reporting is very informative and easy to use. **What do you dislike about Plivo?** When using the API, I have to be sure and verify that my SMS messages have been sent. It seems that a little over half are met with unable to connect. **What problems is Plivo solving and how is that benefiting you?** We use Plivo to inform healthcare patients that their test results are ready. ### 43. Great product for sending SMS programatically **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Independent Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2020 **What do you like best about Plivo?** As a developer I found that it was very simple to send SMS messages via code in just about any language. I have used Plivo in C#, C++, C, and the Linux command line. I have never had a failure to send and get great feedback from the service when a message is sent. **What do you dislike about Plivo?** There is nothing that I dislike about the service. Everything works great. **What problems is Plivo solving and how is that benefiting you?** I use Plivo to provide real time notifications of events from my websites and to notify me of other things that need my immediate attention. I also use it to notify website owners of events such as new subscribers, new payments, ets. ### 44. Great SMS alternative, fair pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Plivo?** I like the customization aspect of Plivo. We have a rather robust product that requires customization. Plivo handled all of our customizations very well. We also felt that Plivo offers fair pricing in a world of overpriced products. We are definitely happy with Plivo and will remain so as long as they continue to offer this customization and fair pricing. **What do you dislike about Plivo?** There isn't much to say here. I do like that we got an email recently when there were issues on inbound SMS. I would definitely like to see more of these email alerts if SMS isn't being delivered or something to that extent. If they have these already, it may be nice to have this as a default setting. Regardless, this is very small and we are happy we chose Plivo. **What problems is Plivo solving and how is that benefiting you?** SMS inbound and outbound, and some of its phone capability. We have received the benefits of a great, working product. ### 45. Very useful in our marketing effort **Rating:** 5.0/5.0 stars **Reviewed by:** Jose S. | Graphic Designer / Webmaster, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Plivo?** Very easy to use and the customer service was exceptional, answering my questions in a timely manner. This is a very cost effective tool to connect with our customers. **What do you dislike about Plivo?** No dislikes, the tools I use are just what I needed, i did compare with other similar tools and Plivo stand out. **What problems is Plivo solving and how is that benefiting you?** We needed an effective way to manage giveaways at different events, texts where among the most used way for us to get all the people to participate, just scan a QR code, send a text, continue from there, the set of tools provided by Plivo made our plan easy to keep and grow. ### 46. Great SMS Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** Prices are low, dashboard is simple but clear and complete and SMS are well delivered **What do you dislike about Plivo?** Nothing, everything is good so far with Plivo **Recommendations to others considering Plivo:** Prices are low, dashboard is simple but clear and complete and SMS are well delivered **What problems is Plivo solving and how is that benefiting you?** We use Plivo in order to send booking confirmation SMS. This is reassuring for our customer ### 47. Awesome value and software **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph T. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Plivo?** Very user-friendly, even for non-coders. **What do you dislike about Plivo?** There is nothing I do not like about Plivo **What problems is Plivo solving and how is that benefiting you?** We are using Plivo for text messaging. Pricing is great ### 48. Plivo, the best communication platform on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge Eliecer V. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Plivo?** Plivo is a very robust and flexible platform for all your phone needs. the API is awesome and well documented. Integrate Plivo in your workflow is very easy, they got you covered, you can start small and grow with them, they have all the infrastructure you need for your projects. Plivo's product prices are very competitive... when you do the math and compare with others like Twilio, you found the reason that you need to make the switch. I am very happy with PLIVO, I know that I am cover for an excellent team very committed with the excellence of their service. **What do you dislike about Plivo?** Nothing to say here, at this moment I don't have any complaints. I have found answers to every single question I sent to their support team. Their service is very reliable... even during events like hurricane Harvie (I live in Houston) their service was there 100% on-line for my and my clients. **Recommendations to others considering Plivo:** Before going ahead with any implementation read the documentation, they have examples in different languages. **What problems is Plivo solving and how is that benefiting you?** I have implemented appointments reminders solutions through SMS and Phone calls. Plivo's XML markup for phone call flow is very powerful, I had used it for IVRs with integration with my backend through REST API; the information that you can get and give to your customers through this kind of IVR is priceless... is up to you what you can achieve with this level of integration. ### 49. Easy to setup and very stable **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Plivo?** Their API makes it a breeze to set up sms texting. I've had the application for over five years and there's been a little to no downtime. **What do you dislike about Plivo?** There are some cases where texts didn't go through, but support is always there to help resolve any issues **What problems is Plivo solving and how is that benefiting you?** We are using Plivo to keep management and crew informed of jobs and schedules assigned to them. ### 50. Review of 4 years of production use of Plivo **Rating:** 5.0/5.0 stars **Reviewed by:** Hrvoje S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Plivo?** Service just works. When you buy service, you know it's good when you forget how their UI looks. This means their service works as advertised, APIs are robust and reliable and you get what you payed for. **What do you dislike about Plivo?** Documentation could always be better. It was a bit challenging initially to understand how some APIs worked. More examples would help. **Recommendations to others considering Plivo:** Plivo is a reliable Voice Platform provider, really a good partner you can rely on for developing your voice services on top of their Voice Platform. **What problems is Plivo solving and how is that benefiting you?** I connect trunks with specific number ranges with Plivo where I use those numbers through Plivo Voice Platform to run IVRs. I can programmatically adjust those IVRs as needed. Plivo is a middleware between phone companies providing trunks with number ranges and my application which manages IVRs. Plivo runs a reliable Voice Platform, which my business has been relying on for four years. We are small businesses, but every call counts, and I'm happy to say I don't remember we had any significant problems with the platform. Extensive Plivo UI helps to track everything to fine detail in case there are any difficulties or just for debugging. ## Plivo Discussions - [Do you think that soon Plivo could offer integration with WhatsApp?](https://www.g2.com/discussions/32048-do-you-think-that-soon-plivo-could-offer-integration-with-whatsapp) - 1 comment, 2 upvotes - [How has your experience with Plivo, or its competitors, been?](https://www.g2.com/discussions/how-has-your-experience-with-plivo-or-its-competitors-been) - 1 comment, 1 upvote - [When will Plivo integrate RCS?](https://www.g2.com/discussions/when-will-plivo-integrate-rcs) - 1 comment, 1 upvote - [Has anyone used Plivo to create Voice to Voice communication from browser to browser?](https://www.g2.com/discussions/37744-has-anyone-used-plivo-to-create-voice-to-voice-communication-from-browser-to-browser) - 1 comment, 1 upvote - [If there is a way, how do I locate a call recording by telephone number?](https://www.g2.com/discussions/34394-if-there-is-a-way-how-do-i-locate-a-call-recording-by-telephone-number) - 1 comment, 1 upvote - [View Plivo pricing details and edition comparison](https://www.g2.com/products/plivo/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A41%3A19+-0500&secure%5Bsession_id%5D=1c4411f0-47ab-406c-bd95-b351765e0340&secure%5Btoken%5D=bfa5f40fe2d081e5d663eaeb0d5bc1885921fdb624a02c83b4bea3ad62b2bf4f&format=llm_user) ## Plivo Integrations - [Aavaz](https://www.g2.com/products/aavaz/reviews) - [Cal.com](https://www.g2.com/products/cal-com/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Deepgram](https://www.g2.com/products/deepgram/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Openai](https://www.g2.com/products/openai/reviews) - 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SMS-Based - Voice-Based Telephony **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text-to-Speech **Generative AI** - AI Text Generation **Platform Basics - Phone Verification** - Accuracy - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Self-Service Experience** - Knowledge Base - Searchable Articles - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Personalization - Inbound Identification - Regulatory Compliance **Support** - Documentation - Professional Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Campaigns** - Proximity Marketing - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Analytics - Lead Gathering - Sales Conversion **Implementation** - Easy Setup - Mobile SDK - Web SDK **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **SMS Platform** - Reporting - Automation - Short Codes - API Integration **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - 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