--- title: Plivo Reviews meta\_title: 'Plivo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 747 reviews by the users' company size, role or industry to find out how Plivo works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 747 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Plivo Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. [(30 mentions)](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1385060&qs=pros-and-cons#reviews) Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. [(19 mentions)](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384570&qs=pros-and-cons#reviews) Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. [(17 mentions)](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384129&qs=pros-and-cons#reviews) Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. [(17 mentions)](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384255&qs=pros-and-cons#reviews) Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. [(16 mentions)](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384891&qs=pros-and-cons#reviews) Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. [(12 mentions)](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384599&qs=pros-and-cons#reviews) Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. [(6 mentions)](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384859&qs=pros-and-cons#reviews) Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. [(6 mentions)](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384811&qs=pros-and-cons#reviews) Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. [(6 mentions)](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384876&qs=pros-and-cons#reviews) Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. [(6 mentions)](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=2021102&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Plivo ##### 1. Ease of Use Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. [ See 30 mentions ](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1385060&qs=pros-and-cons#reviews) See Related User Reviews ![Pradyumn G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pradyumn G.") PG Pradyumn G. Enterprise (\> 1000 emp.) 5.0/5 "Smooth Integration with Reliable Voice and SMS APIs Support" What do you like about Plivo? Plivo application makes the communication easy for its users with reliable voice and SMS support. It is easy to use and integrates well. It is afforda ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Plivo: Powerful, Easy-to-Integrate Communication APIs for Any Project" What do you like about Plivo? Plivo is powerful and straight forward for building communication solutions. Plivo is cloud based which allows developer to integrate message and voi ##### 2. Customer Support Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. [ See 19 mentions ](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384570&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "High quality yet affordable" What do you like about Plivo? Plivo simply works and the quality and customer support is great. The cost is very affordable compared to few others. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Easy Setup and Hassel free implementation" What do you like about Plivo? Cost-effective, easy to implement and integrate, easy to maintain, one solution for multiple needs, and amazing customer support when you are stuck wi ##### 3. Features Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. [ See 17 mentions ](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384129&qs=pros-and-cons#reviews) See Related User Reviews ![Pradyumn G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pradyumn G.") PG Pradyumn G. Enterprise (\> 1000 emp.) 5.0/5 "Smooth Integration with Reliable Voice and SMS APIs Support" What do you like about Plivo? Plivo application makes the communication easy for its users with reliable voice and SMS support. It is easy to use and integrates well. It is afforda ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Plivo: Powerful, Easy-to-Integrate Communication APIs for Any Project" What do you like about Plivo? Plivo is powerful and straight forward for building communication solutions. Plivo is cloud based which allows developer to integrate message and voi ##### 4. Pricing Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. [ See 17 mentions ](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384255&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Avoid this company if possible" What do you like about Plivo? Not a whole lot. Works partially. Pricing is decent compared to alternatives. ![Pradyumn G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pradyumn G.") PG Pradyumn G. Enterprise (\> 1000 emp.) 5.0/5 "Smooth Integration with Reliable Voice and SMS APIs Support" What do you like about Plivo? Plivo application makes the communication easy for its users with reliable voice and SMS support. It is easy to use and integrates well. It is afforda ##### 5. API Quality Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. [ See 16 mentions ](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384891&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Plivo: Powerful, Easy-to-Integrate Communication APIs for Any Project" What do you like about Plivo? Plivo is powerful and straight forward for building communication solutions. Plivo is cloud based which allows developer to integrate message and voi ![Conrad F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conrad F.") CF Conrad F. Small-Business (50 or fewer emp.) 5.0/5 "Great SMS service less expensive that competitors" What do you like about Plivo? Plivo offers essentially the same service at half the price as their competitors (at the time of my switch). Good logs and transparency for SMS and cu ### 5 Cons or Disadvantages of Plivo ##### 1. Poor Customer Support Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. [ See 12 mentions ](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384599&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Avoid this company if possible" What do you dislike about Plivo? Avoid this company at all costs. They will deactivate your account without any advance warning, and refuse to provide the reason. This is not count ![Krunal D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krunal D.") KD Krunal D. Small-Business (50 or fewer emp.) 0.5/5 "Poor Service and Support Experience" What do you dislike about Plivo? {"I am completely dissatisfied with Plivo, considering it trash and a scam. There is nothing useful about the company.","I have significant issues wit ##### 2. Expensive Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. [ See 6 mentions ](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384859&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Considerations to Make for Plivo; Authentic Overview" What do you dislike about Plivo? Plivo lacks an effective and timely assistance to customers We get basic functionalities from Plivo, but more financial demands are needed to captur ![Olena S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olena S.") OS Olena S. Mid-Market (51-1000 emp.) 5.0/5 "Great solution for your needs" What do you dislike about Plivo? The user dashboard works but could be easier to use. Also, prices in some regions might be higher than competitors. ##### 3. Limited Features Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. [ See 6 mentions ](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384811&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Considerations to Make for Plivo; Authentic Overview" What do you dislike about Plivo? Plivo lacks an effective and timely assistance to customers We get basic functionalities from Plivo, but more financial demands are needed to captur ![Olena S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olena S.") OS Olena S. Mid-Market (51-1000 emp.) 5.0/5 "Great solution for your needs" What do you dislike about Plivo? The user dashboard works but could be easier to use. Also, prices in some regions might be higher than competitors. ##### 4. Messaging Issues Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. [ See 6 mentions ](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=1384876&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great Service" What do you dislike about Plivo? The support team could be faster/more helpful. Not sure if it's a tech limitation, but being able to pull SMS logs with the message within the csv wou JO Jason O. Small-Business (50 or fewer emp.) 4.0/5 "Mostly Ups, and a few downs in my Plivo experience" What do you dislike about Plivo? Efficiency. There are times when there's a support issue, and the time it takes is far too long. I rent a lot of phone numbers, and by way of my clien ##### 5. Not Intuitive Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. [ See 6 mentions ](https://www.g2.com/products/plivo/reviews?filters%5Bsentiment_snippet%5D=2021102&qs=pros-and-cons#reviews) See Related User Reviews ![Krunal D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krunal D.") KD Krunal D. Small-Business (50 or fewer emp.) 0.5/5 "Poor Service and Support Experience" What do you dislike about Plivo? {"I am completely dissatisfied with Plivo, considering it trash and a scam. There is nothing useful about the company.","I have significant issues wit ![Yajnesh A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yajnesh A.") YA Yajnesh A. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup, Streamlined Calling Automation" What do you dislike about Plivo? I would want to make it easier for people with noncoding experience, and the user interface can be a little better. ## Top-Rated Alternatives [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Vonage Communications APIs](https://images.g2crowd.com/uploads/product/hd_favicon/2e3d95995bfd345d17b179df3141db83/vonage-communications-apis.svg "Vonage Communications APIs") Vonage Communications APIs 4.2/5(404) ](https://www.g2.com/products/vonage-communications-apis/reviews) [ View All Alternatives ](https://www.g2.com/products/plivo/competitors/alternatives) KF Karim F. COO Small-Business (50 or fewer emp.) 2/20/2025 "We've been a client for almost a decade with little to no complaints" 4.5/5 What do you like best about Plivo? Plivo has been a highly reliable platform for our SMS and voice needs. Implementation was easy and smooth, and we seamlessly integrated its features into our services. Over the years, we've had little to no issues and remain very happy with our choice. Review collected by and hosted on G2.com. What do you dislike about Plivo? Plivo previously offered a direct line to customer service, which was removed a few years ago. Nowadays, the only way to reach support is through tickets, which can be frustrating when urgent issues arise. Review collected by and hosted on G2.com. What problems is Plivo solving and how is that benefiting you? We rely on Plivo to call and text end users who use our service daily. Without it, a vast network of livery companies—including over 1,000 taxis and limousines—would face major disruptions, creating significant challenges for the companies that serve Canada’s most important airport. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 2/25/2025 "Great Customer Service and Easy to Use" 4.5/5 What do you like best about Plivo? The customer service is by far the best quality of plivo/what makes them stand out. Specifically our 10DLC verification process was a MILLION times better than working with Twilio and we are forever grateful to Plivo for that. Other than that, the platform has been easy for our developers to use and straight forward. All of our use cases have been easily covered at a reasonable price. Review collected by and hosted on G2.com. What do you dislike about Plivo? We have used them for a while. When we first started using them it was out of necessity since we were seeing horrible delivery rates with Twilio out of nowhere and horrible customer service from Twilio (7 week response time on emails). Plivo had far better customer service/much smoother onboarding experience but some of the features felt a bit clunky in the portal/too basic. However, over the years they have built out the feature set quite a bit. Review collected by and hosted on G2.com. What problems is Plivo solving and how is that benefiting you? Plivo allows us to send sms messages across the globe with very little development uplift. Implementation was really easy for our developers and the Plivo support team was extremely helpful around our 10DLC verification process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DM Don M. Principal Small-Business (50 or fewer emp.) 2/27/2025 "Great product for large scale marketing" 5/5 What do you like best about Plivo? Plivo has the best pricing for local phone numbers and automation. Their platform is robust and easy to use. It is easy to set up workflows to create multiple campaigns and track data granularly. The process of setting up new numbers and marketing campaigns is very easy. Our agency has been an active user for the past four years and they are one of the main keys that have allowed us to grow and measure KPI's in a tactical way. Review collected by and hosted on G2.com. What do you dislike about Plivo? Tools to help identify and block robo callers and spam calls. Review collected by and hosted on G2.com. What problems is Plivo solving and how is that benefiting you? They allow us to create local phone numbers at scale to market service and track data at a granular level. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Olena S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olena S.") OS Olena S. Software Engineer PHP Entertainment Mid-Market (51-1000 emp.) 2/20/2025 "Great solution for your needs" 5/5 What do you like best about Plivo? The setup is easy, and it works with many programming languages, so different tech teams can use it. The instructions are clear, ensuring smooth implementation and integration. Review collected by and hosted on G2.com. What do you dislike about Plivo? The user dashboard works but could be easier to use. Also, prices in some regions might be higher than competitors. Review collected by and hosted on G2.com. What problems is Plivo solving and how is that benefiting you? We use Plivo for sending SMS for OTP verification for our users. And also use the lookup feature that allows us to validate phone numbers before sending messages, reducing failed deliveries and optimizing costs. It is quite helpful. Review collected by and hosted on G2.com. Show More 3/27/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 3/23/2025 "Competitive Pricing - Low Reliability. Using Plivo's SMS Services." 1.5/5 What do you like best about Plivo? Competitive Pricing – Generally lower costs compared to major competitors. Global Coverage – Supports messaging and voice services in multiple countries. Scalability – API-driven platform that supports high-volume messaging with minimal infrastructure requirements. Review collected by and hosted on G2.com. What do you dislike about Plivo? Unreliable Service – Inconsistent performance, with delivery issues and unexpected disruptions in certain regions. Unprofessional – Support has poor communication skills and low understanding of technicalities. Unable to proactively address critical issues. Toll Fraud Mitigations – Limited expertise in identifying and mitigating toll fraud or bot-driven SMS abuse, putting businesses at risk. Lacks Advanced Technological Solutions – Does not keep up with market trends and lacks innovative tools for monitoring, security, or message optimization. Billing & Pricing Transparency Issues – Sudden price changes or errors, like failing to notify about rate increases, can lead to unexpected costs. UI/Portal Limitations – The platform lacks advanced analytics and an intuitive interface, making monitoring and troubleshooting more difficult. Regulatory Compliance Variability – Does not always provide strong support for country-specific messaging regulations, leading to compliance risks. Review collected by and hosted on G2.com. What problems is Plivo solving and how is that benefiting you? We're using Plivo as an SMS Provider in order to send OTPs to our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/19/2025 "My experience with Plivo communication platform" 3.5/5 What do you like best about Plivo? It's cost effective compare to other communication platform and easily integration support with CRM's Review collected by and hosted on G2.com. What do you dislike about Plivo? Couldn't able to reach certain countries mobile numbers. Review collected by and hosted on G2.com. What problems is Plivo solving and how is that benefiting you? As being a digital consultant, I was provided Plivo as a Tele communication tool to reach out my prospects across Europe. It was cost effective solution and easily integratable to auto record activities in CRM Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 3/6/2025 "Excellent support - Excellent product" 5/5 What do you like best about Plivo? Ease of Implementation: Minimal learning curve. Ease of Use: Simple but comprehensive graphical interface. Customer Support: Excellent Frequency of use: Once a setup is done, There is nothing to monitor. I add new numbers but not often. Number of Features: Very easy to copy an existing account and make minimal changes to activate a new one. Ease of Integration: It took some programming to integrate Plivo into my accounting. Cost: Good prices. Review collected by and hosted on G2.com. What do you dislike about Plivo? No downsides. Nothing to dislike. Can't speak immediately with a person but they will call or email you. Review collected by and hosted on G2.com. What problems is Plivo solving and how is that benefiting you? Simplifies my business by having only one phone number service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") TI Verified User in Internet Mid-Market (51-1000 emp.) 10/2/2023 "experience of using plivo for business" 5/5 What do you like best about Plivo? Like the understandable api, like the customer service that responds instantly to my inquiries. But the most I like the prices and the login conversion percentage the best! we only use lucap and texting. We use it on a daily basis in large quantities. A support team that responds quickly Review collected by and hosted on G2.com. What do you dislike about Plivo? I have experience with three different providers, I've never had a problem with Plivo. Perhaps more help was needed at the implementation stage of the provider. Review collected by and hosted on G2.com. What problems is Plivo solving and how is that benefiting you? With plivo, we increased the conversion rate from sms to login. And we started to find more virtual numbers used by scammers Review collected by and hosted on G2.com. Show More 2/20/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 3/19/2025 "Great Service" 4.5/5 What do you like best about Plivo? Plivo works well for our business for our SMS needs and allows for easy access to more phone numbers as needed. We do lots of SMS volume and rarely have issues. Review collected by and hosted on G2.com. What do you dislike about Plivo? The support team could be faster/more helpful. Not sure if it's a tech limitation, but being able to pull SMS logs with the message within the csv would be in certain contexts. Review collected by and hosted on G2.com. What problems is Plivo solving and how is that benefiting you? Communicate directly with prospective and current clients via SMS, helps with client engagement and drives seamless communication for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sonia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonia S.") SS Sonia S. Senior Technical Writer Mid-Market (51-1000 emp.) 9/11/2024 "Average experience so far." 3.5/5 What do you like best about Plivo? I’ve been really impressed with Plivo because it seems reliable and has a global reach. I’ve used your APIs to integrate voice and SMS features into my app, and they’re quite easy to work with. The call quality is better than your competitors I must say. Also, I’ve never had any issues with scalability. One time, I needed to talk to your customer support and the experience was surprisingly better than what I had imagined at the time. Review collected by and hosted on G2.com. What do you dislike about Plivo? While I’ve generally been satisfied with Plivo, I’ve encountered a few hiccups. I’ve found the customization options for call routing to be somewhat limited, and it took me a while to get used to the API. Additionally, there was one instance where I experienced a brief service outage, which caused some disruptions to my application. Review collected by and hosted on G2.com. What problems is Plivo solving and how is that benefiting you? Plivo is addressing the complexities of voice and SMS communication, particularly for businesses that need reliable, scalable, and global solutions. By providing a user-friendly API and a robust infrastructure, the platform is helping me to streamline my communication processes and improve customer interactions. For example, I've been able to implement a voice-based customer support system that provides 24/7 assistance, leading to increased customer satisfaction and reduced operational costs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing)[WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing)[RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging)[Multi-Factor Authentication (MFA)](https://www.g2.com/categories/multi-factor-authentication-mfa)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)[Phone Verification](https://www.g2.com/categories/phone-verification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What impact does web font selection have on brand identity and professional appearance for organizations evaluating marketplaces?](https://www.g2.com/discussions/what-impact-does-web-font-selection-have-on-brand-identity-and-professional-appearance-for-organizations-evaluating-marketplaces%20)[Which cloud kitchen management solutions offer strong delivery partner integration without creating order fulfillment bottlenecks?](https://www.g2.com/discussions/which-cloud-kitchen-management-solutions-offer-strong-delivery-partner-integration-without-creating-order-fulfillment-bottlenecks)[Which is the best platform for managing sales team bonuses](https://www.g2.com/discussions/which-is-the-best-platform-for-managing-sales-team-bonuses) [Is a dedicated PR CRM worth it for a small in-house communications team?](https://www.g2.com/discussions/is-a-dedicated-pr-crm-worth-it-for-a-small-in-house-communications-team)[Which vendor provides the most accurate foot traffic data?](https://www.g2.com/discussions/which-vendor-provides-the-most-accurate-foot-traffic-data)[Pros and Cons Details](https://www.g2.com/products/plivo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)